Manager Customer Service
Resume:
Peter V. Bryan
Huber Heights, Ohio 45424
937-***-**** Home
937-***-**** Cell
Email: *********@***.***
Objective: To obtain a parts management position at a visionary automobile
dealership group.
Experience: Saturn of Dayton North (now Kia) Huber Heights, Ohio
Sales Consultant June, 2009 to October, 2009
. Responsible for the sale and delivery of automobiles
. Covered both new and pre-owned vehicles
. Coordinated with multiple departments to assure customer
satisfaction
. Followed all training requirements
Mercedes-Benz of Ann Arbor Ann Arbor,
Michigan
Parts Manager July, 2007 to June,
2008
. Managed automotive parts department
. Responsible for increasing profit and cutting expenses
. Expanded wholesale customer base
. Produced and presented profitability and loss reports to
upper management on a weekly and monthly basis
. Oversaw subordinate staff
. Accountable for inventory control
Saturn of Dayton North (now Kia) Huber Heights,
Ohio
Parts Manager July, 2000
to April, 2007
. Managed automotive departments
. Assisted fixed operations in the planning and
implementation of new procedures
. Performed cost/benefit analysis of adding new parts
. Requisitioned new inventory, controlled current
inventory, and returned obsolete inventory
. Generated purchase orders as needed
. Maintained profit and loss records, and tracked
variances
. Consistently met and exceeded quality and financial
goals
. Responsible for profitability
. Maintained cost-of-sale, pricing, and expenditure
records
. Lowered operating costs
. Presented financial reports for monthly corporate staff
meetings
. Developed, maintained and increased new customer base by
performing extensive market analysis
. Tracked business of competitors
. Oversaw subordinate staff
. Gained very extensive knowledge of computer system used
for management procedures
. Responsible for customer satisfaction
. Answerable for all inventory stock
Frank Z Imports, BMW, VW, Volvo
Dayton, Ohio
Service Advisor/Manager January, 2000
to July, 2000
. Responsible for handling service customers
. Dispatched work to technicians
. Ensured work was completed in a timely manner
. Flagged and filed repair orders
. Received customer payments
. Performed duties of warranty clerk
. Verified customers were contacted for customer service
(CSI) purposes
. Followed up with all customers
AutoZone Dayton, Ohio
Sales Manager December, 1996 to January,
2000
. Sold aftermarket parts in a high volume retail setting
. Responsible for opening and closing the store
. Maintained financial and bank records
. Oversaw subordinate staff
. Merchandising
. Confirmed shipping order and shelved stock
. Performed physical inventories
. Acquired broad management experience along with learning
productivity standards
Franklin County Engineer Columbus,
Ohio
Heavy Duty Service Clerk August, 1989 to
January, 1993
. Responsible for maintaining vehicle service records
. Maintained fuel usage and vehicle maintenance logs
. Assisted technicians on an as-needed basis doing both
light and heavy equipment repair and maintenance,
including body repair, oil changes, tire repairs, and
other related duties
. Performed duties of CDL licensed driver, as needed
. Operated heavy equipment, including front loaders,
forklifts, tractors and other related implements as
needed
. Responsible for physical inventory
. Dispatched work
. Gained extensive knowledge of fleet maintenance and
vehicle operations
Education: Wright State University Dayton,
Ohio
Business, English, 185 credit hours
1993-1997
. Emphasis on business management, English,
communications, technical writing and research methods
. Gained extensive proficiency in MS Windows, along with
MS Office, Project, Word, Works, Publisher, Outlook,
PowerPoint, Excel, and other frequently used software
Columbus State Community College Columbus,
Ohio
Business, Auto Tech, 75 credit hours 1989-
1991
. Studied business law, contract law, communications and
management
Upper Arlington High School Columbus,
Ohio
College prep Graduated
1985
Military: United States Navy
. Honorably discharged, 1989
. Attended electrical and electronics school, 1986-1987
Accomplishments:
. ASE Certified Service Specialist
. ASE Certified Parts Specialist
. Recognized by multiple employers for achievement of
standards of excellence in both CSI and dealership
management
. Achieved certificates in building high performance
teams, beginning, intermediate, and advanced operations
management principles and procedures, advanced customer
relations skills, and consultative processes
. Gained broad knowledge of several computer operating
systems used for managing dealership operations,
including, but not limited to, ADP and Reynolds and
Reynolds
. Received letter of commendation from Cornelius Martin,
president of the Martin Management Group, for showing
hard work, dedication, commitment to excellence, cost
cutting, and profitability
Personal:
. Broad knowledge of communication principles and
procedures, applicable to a variety of positions
. Fast learner with the ability to follow precise
directions
. Excellent capacity to guide others and perform well in a
fast paced environment requiring no supervision
. Superb ability to apply newly learned material to
current tasks
. Highly skilled at multi-tasking and handling a variety
of issues at the same time
. Proven ability to cut costs and coordinate communication
Availability: I am immediately available for employment in any
location.
Peter V. Bryan
References
Aaron Willis, Service Manager, Kia Motors (Saturn of Dayton North)
8560 Old Troy Pike
Huber Heights, Ohio 45424
Brian Briggs, Sales Manager, Kia Motors (Saturn of Dayton North)
8560 Old Troy Pike
Huber Heights, Ohio 45424
Stan Ross, Attorney
1160 Old Henderson Rd.
Upper Arlington, Ohio 43220
Tom Kelley, retired supervisor, Franklin County Engineer
4000 Bowen Rd.
Canal Winchester, Ohio
James Jayakar, General Manager, Mercedes-Benz of Ann Arbor
570 Auto Mall Drive
Ann Arbor, Michigan 48103
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