Customer Service Sales
Resume:
Mary Elizabeth Guest
Greenville, South Carolina 29607
E-mail: abm3y1@r.postjobfree.com Mobile: (864) 313-
0536
OVERVIEW
Business management professional with experience in the engineering,
banking, and retail industries. Strong experience in sales, including cold
calling. Provides support for lead engineers and department teams. Detail
oriented, highly professional, orderly and systematic. Methodically plans
and aggressively tackles new assignments. Initiates good conceptual ideas
with practical applications.
Major areas of knowledge and experience:
. Engineering Technician
. Sales
. Retail
. CAD
. Quality Assurance
. Business Management
. Marketing
. Administration
. Regulatory Compliance
. Finance
. Customer Relations
Business Management Professional
Organized... Self-Directed... Achievement Oriented...Detail Oriented
Skilled administrative support with basic strengths in computer
applications
Makes substantial contribution to the growth and success of the
organization
EXPERIENCE
Fluor Enterprises March 2008-October 2009
Microstation Operator for Structural Department Greenville, South
Carolina
Created FrameWorks Plus models and drawings for the USEC American
Centrifuge Plant in Piketon, Ohio. Used Intergraph FrameWorks Plus to model
structural steel beams, columns and braces. Exported models from FrameWorks
Plus into RISA3D. Created and edited CAD drawings using Microstation and
AutoCad. Created lifting lug design using Microstation. Worked closely with
engineers and engineering leads to resolve any structural design issues.
Met project deadlines and organizational skills were essential.
Commercial Grade Item Verification Coordinator
Regulatory Compliance Engineering Technician
Worked in the USEC Quality Assurance organization as Commercial Grade Item
Verification package facilitator. Required to keep well informed of
changing government regulations. Developed and maintained a method to
organize the Commercial Grade Item Verification (CGIV) packages including a
numbering system that allowed for easy retrieval. Worked with the Quality
Manager and the rest of the Quality Department to make sure quality audits
were completed to comply with CGIV packages. Scheduled audits with
suppliers. Kept record of when audits were complete and if audits needed to
be rescheduled. Supported others in development and troubleshooting of
Microsoft Excel spreadsheets and databases.
. Completed FrameWorks Plus training.
. Received Certificate of Achievement for Commercial Grade Item
Verification Packages
Independence National Bank June 2007-March 2008
Customer Interface (Teller) Greenville, South Carolina
Worked daily with customers to complete banking transactions and provided
account information. Provided direction for other inquires, such as loan
requests and updated daily transaction logs. Held responsible for station
money balance and accounting in the main vault. Was responsible for
personal sales goals, to help meet branch goals. Sought out new clients by
phone or by visiting businesses. Developed and maintained client
relationships.
Combined Insurance Company of America January 2007-June 2007
Agent Avon, Connecticut
Helped clients choose insurance policies that suited their needs. Clients
included individuals and families as well as businesses. Position required
local travel. Held responsible for following leads and meeting a quota.
Position required teamwork as well as individual achievement. Developed and
maintained client relationships.
. Prepared reports and maintained records
. Sought out new clients
. In the event of a loss, Supported policyholders and helped settle
insurance claims
Abercrombie & Fitch June 2005-2006
Sales Representative Waterford, Connecticut
Handled cash transactions, and provided customer service. Stocked the floor
and backroom. Responsible for visual presentation of sales floor.
Abercrombie & Fitch October 2004-May 2005
Visuals Team Member Charlotte, North Carolina
Changed light bulbs, and fixed lighting to be placed to showcase clothes
properly. Controlled visual displays and propaganda. Appropriated seasonal
floor sets.
Banana Republic May 2001-2003
Sales Representative Greenville, South Carolina
Handled cash transactions, and provided customer service. Stocked the floor
and backroom. Responsible for personal sales goals. Responsible for meeting
credit card application goals. Altered visual displays.
TRAINING:
MICROSTATION TRAINING
FrameWorks Plus Training
Dedication Training
Teller Training
COMPUTER SOFTWARE EXPERIENCE AND SKILL LEVEL:
MICROSOFT ACCESS: INTERMEDIATE
Microsoft Excel: Advanced
Microsoft PowerPoint: Intermediate
Microsoft Word: Advanced
Pro-Arc Data Management System: Advanced
Lotus Notes: Advanced
AutoCad: Intermediate
Microstation: Advanced
Intergraph Smartplant Review: Beginner
EzTracNT 7: Intermediate
Intergraph FrameWorks Plus: Intermediate
EDUCATION
Western Governors University, Salt Lake City, Utah
Bachelor of Science in Business Management
December 2007
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