Customer Service Sales
Resume:
Emely Delgado-Colon
Olmsted Falls, OH 44138 Email:
abm3tw@r.postjobfree.com
CAREER SUMMARY
Committed professional having significant diversified knowledge and
experience in the export/import industry in international transportation
logistics, export/import compliance, customer Service, strong
communication, presentation skills, and administrative processes. Very
strong attention to detail and troubleshooting skills. Highly self-
directed, with proven ability to work effectively without supervision.
SKILLS AND QUALIFICATIONS
> Knowledge of INCO Terms, Export Administration Regulations (EAR),
International Traffic and Arms Regulations (ITAR), and US Department of
Homeland Security - U.S. Customs Laws and Regulations.
> Licensed U.S. Customs Broker
> Highly skilled in organizing resources and establishing priorities.
> Expert ability to analyze and interpret the needs of customers and offer
appropriate solutions.
> Possess strong communication, customer service and organizational skills.
> Ability to analyze and interpret financial data, prepare financial
reports, and statements.
> Excellent project management planning skills.
> Possess strong commitment to team environment dynamics with the ability
to contribute expertise and follow leadership directives at appropriate
times.
> Excellent ability to develop and maintain recordkeeping systems and
procedures.
> Ability to coordinate quality assurance programs in area of specialty.
> Bilingual -Fluent in speaking, reading, and writing Spanish.
> Experience with Order and Warehouse management systems.
> Proficient skills in the use of computers, preferably in a PC, Windows-
based operating environment, and MRP Systems; SAP, Oracle, JDEdwards,
Lotus Notes. (MS Office; Word, Excel, PowerPoint, Quikbooks) and project
management including Internet tools and electronic mails).
PROFESSIONAL EXPERIENCE
Logistics Coordinator Steel Segment (Company Acquired by Arcelor Mittal)
2007- 2009
Tinfos Nizi (US), Akron, OH
Primary U.S. contact for resource information to Tinfos Nizi (USA) shipping
locations related to the area of transportation logistics, import/export
documents, and procedures, and processing of transactions in SAP.
Responsible for imports and distribution of raw materials from Global
suppliers of the Tinfos Nizi group. Resolved shipment and production
conflicts/priorities with Planning and Transportation Logistics. Negotiated
and maintained up-to-date freight costs in SAP system, audited and reviewed
invoices for processing of logistics transportation costs. Follow-up on Raw
Material import shipments for delivery and internal movements between
various warehouses. Reconciled inventories of raw materials and perform
necessary adjustments after each shipment.
Import/Export Classification Analyst
2006-2007
Volt Management at Goodrich Landing Gear, Cleveland, OH
Provided support in all aspects of export and import compliance for
recommended classification based upon regulatory analysis for importing and
exporting products/services covered by regulations of the Department of
Commerce (EAR) and Department of State (ITAR), Census Bureau (AES
compliance) and the Treasury Department's Office of Foreign Asset Controls
(OFAC), and U.S. Customs and Border Protection. Performed audits,
assessments, reviews and training of import/export documentation for
required elements to ensure compliance.
Researched, prepared, updated, and communicated the classification database
for all the GLG parts in the MRP systems. Performed regulatory commodity
jurisdiction analysis and gathered the necessary information to help
determine the proper commodity jurisdiction and appropriate classification
of hardware, software, and technology.
Interfaced and established relationships with Engineering, Procurement,
Program Managers and New Product development groups to gather the necessary
data of all GLG parts database to categorize and properly classify parts.
Analyzed software and technology transfers to determine License
requirements in support of the License application process in compliance
with ITAR, EAR, US Department of State, US Department of Commerce, and
other U.S. governmental agencies. Maintained import/export matrixes,
developed standard work and training presentations.
Emely Delgado-Colon
Page 2of 2
Mobile: 440-***-****
Email: abm3tw@r.postjobfree.com
Sales Service Representative
Alcoa Wheel Products, Cleveland Ohio
2005-2006
Directly responsible for day to day customer service and field sales
support for assigned territory and specific customer accounts.
Managed orders entered through EDI. Resolved production and
conflicts/priorities with Planning and Transportation personnel.
Communicate with customers for i.e., customer shipping complaints,
literature requests and inquiry notification to distributors. Reported
changes in customer attitudes and buying patterns and report information to
Regional Sales Manager. Maintained customer account, tax exception, and
credit reference records. Prepared Carma/credit documents and handle credit
processing resolving disputed items and managed customer statements.
Responsible for monitoring and release special No-Charge shipments.
Prepared reports of orders and shipments.
Import/Export Specialist
2004-2005
Volt Management at Alcoa Wheel Products, Cleveland, OH
Conducted audit of imports and exports to ensure trade compliance with U.S.
Customs, US Department of State and US Department of Commerce requirements.
Tracked and graphed results. Reconciled broker reports vs. import matrix.
Coordinated and ensure each department is complying with company yearly
audit requirements, i.e.; denied parties screening, record keeping and
sample audit testing. Initiated and gather all necessary data for
classification process for imports/exports. Assisted with SOX audit
preparation and testing procedures. Maintained import and export matrixes
and performed audits.
International Trade Sales & Marketing
Del-Exx Industries, Inc., Cleveland, OH
1996-2004
Conducted market research for an automotive after-market emission controls
product company, and developed business plan to secure bank financing.
Researched and implemented emission control products for the Mexican
market. Coordinated product exhibition for trade shows participation
overseas. Identified and established suppliers and distributors in the
Mexican and Canadian markets for automotive emission control products.
Implemented and negotiated pricing with manufacturer's for price sensitive
markets. Established Mexican government certification and licensing of
emission control products.
Supervisor, International Operations
1992 -1996
Transtar Industries, Inc., Bedford, OH
Managed and provided leadership to team of international trade coordinators
through effective time-management goals in compliance with U.S. Customs
laws and regulations, political situations, finances and current commercial
situations. Negotiated letters of credit with banks to clarify unclear
points and determine solutions to discrepancies. Performed accounting
functions of outstanding receivables/payables, terms of credit, and
accounts aging. Exercised authority for staff performance appraisals,
promotions, salary recommendations, and terminations.
Primary point of contact for the export/import transactions and
transportation for the sales associated with Europe, Central/South America
and the Pacific Basin from price quotations through order processing,
documentation, and shipment follow-up.
PROFESSIONAL EDUCATION
Kent State University, Kent, OH
Cuyahoga Community College, Parma, OH
Licensed, Customs Broker - U.S. Department of Homeland Security-Customs
Border Protection
Certificate Training, Complying with U.S. Export Controls - U.S. Department
of Commerce
Defense Trade Export Licensing Conference Training
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