MICHELLE A. FRASER, PMP

**** ********* **.

260-***-****

Fort Wayne, IN 46819

abm3tf@r.postjobfree.com

PROFILE

Certified and experienced IT Project Manager, Business Analyst, Budget

Analyst, Credit Analyst and Operations Manager with over fifteen years

experience serving a diverse client base. Analyst qualifications combine

with demonstrated ability to lead JAD Sessions to develop and implement

solutions to meet critical business needs. An excellent communicator

between technical and business units who can translate complex data into

easily understood terms. Diverse technical expertise derived from rapid

learning and effective application of cutting edge technology. Ability to

motivate and mentor people at all levels and from varied cultural

backgrounds.

Core Competencies:

PMP Certified Productivity & Efficiency

Planning / Leadership Improvement

Outstanding Communication Training & Development

Skills

Quality Assurance JAD Sessions & Documentation

Cost Effective Problem Continuous Process

Solver Improvement

Client Relationship Product & Design Research

Manager Needs Assessments /

Budget / Resource Solutions

Planning

EDUCATION

Master of Business Administration, Indiana Wesleyan University

Concentration in Accounting, Indiana Wesleyan University

Bachelor of Science in Marketing, Ball State University

Becker CPA Courses

TECHNICAL SKILLS

Software: Microsoft Office, Microsoft Project, Visio, Navision Axapta,

Accounting, ERP, SAP, Microsoft Enterprise Manager, Query Analyzer,

Microsoft Infopath, Visual Basic, Quality Center and Bugzilla Testing

Software

Databases: Oracle, SQL Server, Access

Operating Systems: Unix Based Systems, ERP, SAP, XP, Windows, Loan

Origination Systems, EDS Lakewood Systems interface with Loansoft, Web

based Loan Origination Systems, AS400

PROFESSIONAL EXPERIENCE

Lincoln Financial Group, Fort Wayne, IN

2007-2010

Sr. Strategic Project Manager

Recruited due to System Oriented Architecture experience and to lead the

SOA project as a Business Project Manager.

Highlights:

. As the role of an IT PM and Business PM, managed projects from $2500 to

$40m, by coordinating and conducting JAD sessions to gather business

requirements, testing plans, training plans and overall organizational

readiness for the project.

. In the role of an IT Project Manager, created project plans, establish

cost/benefit analysis and enhance business processes.

. Created manual processes for the business to handle Auto Enrollment

manually without the system functionality.

. Managed and completed 16 projects ranging from $2500 to $40 million.

. Assisted in the development of PM Processes for the PMO - still in the

works

. Eliminated manual processes, placed functions in the correct

departments and 1FTE saving the company roughly $150,000 per year.

(Archimedes, New River, Fund Performance, Business Reply Cards)

Michelle Fraser, page 2

Ivy Tech Community College, Fort Wayne, IN

2009-Present

Adjunct Instructor

Teaching online business courses for Ivy Tech Community College

Highlights:

. Facilitating and teaching Introduction to Business, Marketing, Business

Law and Management classes for Ivy Tech Community College

American Home Mortgage, Fort Wayne, IN

2006-2007

Business Analyst

Recruited due to extensive mortgage industry and technology background to

conduct JAD sessions, analyze, document, and implement business

requirements and develop system solutions to enhance business processes.

Highlights:

. As the Role of Project Manager and Business Analyst, Completed a

Corporate Initiative to Submit to DU from the Wholesale Web Site and

designing the 1003 Application for the project.

. As the Role of Project Manager and Business Analyst, Helping establish

better documentation for the SDLC process.

Oak Street Mortgage, Carmel, IN

2004-2006

Business Analyst

Recruited to conduct JAD sessions to analyze, document, and implement

business requirements and develop system solutions to enhance business

processes. Test and facilitate User Acceptance Testing. Create project

plans, and establish cost/benefit analysis. Hold focus groups and conduct

SWOT analysis.

Highlights:

. As the Role of a Project Manager, Developed and implemented a SDLC

process for the Application Development Team.

. As the Role of a Project Manager, Created Advisory Communication Team to

improve communication throughout the organization.

. As the Role of a Project Manager, Developed the Ten Day Turn Time Project

which improved turn time in closing loans from 30 days to less than 10.

Resulted in annual savings of $82 per unit in labor costs and an increase

of 2208 more units funded in 2005 over 2004.

. As the Role of a Project Manager and Business Analyst, Designed a new

Lead Management System which resulted in a stand alone web based system

that will transfer a complete 1003 application to LOS.

. As the Role of a Project Manager and Business Analyst, Completed 51

projects during the first year.

Irwin Mortgage, Fishers, IN

2003-2004

Business Analyst

Analyzed system requirements and prioritized development efforts to improve

system functionality and optimize business processes. Created

specifications for new applications and enhancements. Documented and

implemented new procedures and workflow.

Highlights:

. As the Role of a Business Analyst, Led the new phase of the Electronic

Closing Platform with FNMA and helped successfully deliver Phase 1 to

User Acceptance Testing within 10 days of delivery date.

. As the Role of a Project Manager and Business Analyst, Successfully led

Irwin's Monroe, LA Correspondent division's Q3 and Q4 objectives to 95%

completion.

. As the Role of a Project Manager and Business Analyst, Completed over 40

projects within 12 months.

. Trained to implement company's Diversity Program. Participated as lead in

diversity projects designed to promote awareness and opportunities both

inside and outside of the organization.

Michelle Fraser, page 3

J.D. Byrider, Carmel, IN

2001-2003

Business Analyst / Franchise Consultant

Conduction JAD sessions to gather business requirements and functional

specifications for systems development projects serving as liaison between

users and developers.

Highlights:

. As the Role of a Project Manager and Business Analyst, Developed a new

Sales Control Application System to enter a new application, track leads,

and a tickler for follow up.

. As the Role of a Project Manager and Business Analyst, Managed the SBT

Accounting Software Conversion to Axapta Accounting Software Project

. As the Role of a Project Manager and Business Analyst, Completed 31

projects in 2002 compared to 6 projects in 2001 prior to my involvement.

. As the Role of a Franchise Consultant, Improved operating dynamics

(diversity training and opportunities, sales volume, delinquency, return

on investment, and expenses) for 4 failing franchisees by utilizing

business knowledge.

. As the Role of a Franchise Consultant, Advised 16 Franchisees on how to

improve their current operating dynamics by developing Static Pools,

Monthly Composites, monitoring their sales and delinquency operations,

identifying their strengths and weaknesses and developing solutions for

their weaknesses.

American General Finance, Evansville, IN

1993-

2001

Branch Manager

As the Role of an Operations Manager, managed operations and employees for

six branches with branch outstandings of $3M to $11M, portfolios with 70%

mortgages and 30% consumer loans. Challenged to decrease delinquency and

increase profits. Accountable for underwriting, processing and collecting

personal and mortgage loans, personal home lookups, searching for comps,

ordering and reviewing appraisals and title work, following RESPA

guidelines and closing all mortgage loans.

Highlights:

. Decreased delinquency by 50% within 3 months at each branch.

. Increased loan growth by 30% and decreased expenses by 32% at each

branch.

. All branch offices were in the top 25% of division in overall

performance.

. Ranked above standard and in the top 20% of the division for personal

insurance sales.

. Achieved second best company audit out of 57 branches.

ORGANIZATION AFFILIATIONS

IHRS - Indiana House Rabbit Society, Fort Wayne, IN

2009-Present

Volunteer

Volunteer to go to Petco Pet Store and help take care of the rabbits up for

adoption.

Meg's Gifts, Inc., Fort Wayne, IN

2006-Present

Board Member - Volunteer

Assist in managing the charity by organizing the golf outing fundraiser,

assist in obtaining donations and fulfilling our duty to send boxes of

videos, games, books and toys to children's hospitals all over the country.

Highlights:

. Sent 210 boxes to 210 hospitals all over the country and was record

year.

. Made record profit at our golf outing fundraiser the last three years.

New Haven/Adams Township Fire & EMS

2006-Present

Data Analyst for Fitness Assessments - Volunteer

Highlights:

. Gather, input and analyze fitness assessment data for the department.

Rebuilding Together, Indianapolis, IN 2004-2006

Volunteer - Assisted in landscaping, painting and cleaning homes for the

less fortunate.

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