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Manager Customer Service

Location:
Dayton, OH, 45402
Posted:
March 10, 2010

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Resume:

** ****** ***** . ******, **** *****

Phone 937-***-**** . E-mail abm3s7@r.postjobfree.com

Alvin E. Tucker Jr.

Objective

I am looking for a position that will give me

the opportunity to utilize the broad skill set that

I have acquired. I have held a number of both

management and professional positions that have

required not only my specific business expertise,

but also my ability to adapt and remain flexible in

a dynamic environment.

Professional experience

2010- Present Instant Tax Service

Dayton, Ohio

Customer Service/Tax Preparation

Take customer calls through the call center

Provide estimates for potential clients

Provide information/answer questions for potential

clients

1998-2002 Xetron (Northrop Grumman)

Springdale, Ohio

Chief Financial Officer/Business Manager

Responsible for all financial operations as well as

the Contracts and Information Systems organizations

of $60M company

Provided key analysis and strategic insight on

growth initiative

Established satellite facility in Palm Harbor,

Florida (Added $10M annual revenue)

Led successful exit/closedown of Commercial

Business Unit

Developed strategy to effectively manage headcount

growth

1991-1998 Westinghouse/NorthropGrumman

Sykesville, Md.

Plant Controller (Financial Manager ASW/Combat

Systems)

Led major proposal efforts on $500M+ Sonar

Programs

Integrated Melville N.Y site ($30M annual revenue)

with Sykesville

Major government interface for Sykesville

manufacturing site

Developed financial modeling tools for acquisition

analysis and headcount visibility

1989-1991 Westinghouse Defense

Cleveland, Ohio

Financial Manager Torpedo Programs (Naval Systems)

Financial Management of the two major revenue

programs

Led major proposal effort/negotiations for

follow-on business

Coordinated post acquisition financial transition

Provided analysis/insight on defense industry

consolidation

1986-1989 Westinghouse Defense

Hunt Valley, Md.

Manager Estimating and Pricing

Managed proposal efforts for major Air Force

Programs ($100m+)

Implemented PC pricing tool to streamline proposal

process

Developed specific pricing methodology for

Automatic Test Equipment programs (ATE)

Implemented the utilization of parametric pricing

tools in the organization

1974-1986 Westinghouse Defense

Hunt Valley, Md.

Various Professional Positions

Set up automated time recording system (eliminated

time cards)

Completed decentralization of A/P and Fixed Asset

departments successfully and ahead of schedule

Ran discounted cash flow analysis on strategic

projects

Prepared monthly financial statements for the

division

Established method for segment reporting within the

division

Provided financial visibility on Iranian programs

Assisted with the repatriation of in-country

personnel (Shiraz and Tehran)

Provided Financial visibility for Air Force Spare

Part Programs

Volunteer experience

I worked with inmates at the Chillicothe

Correctional Institution in Chillicothe, Ohio as a

teachers' aide and tutor in the GED and Hocking

College programs. I focused primarily in the areas

of mathematics, reading, and writing skills. I

received Tutor Training Certifications from Laubach

Literacy (2004) and the Correctional Education

Association (2008).

I worked with the Junior Achievement Program while

at the Hunt Valley and Sykesville, Maryland

locations. The focus was on providing high school

students exposure to the business world.

Education

1970-1974 Howard University

Washington D.C.

BBA/Accounting

1976-1978 Loyola College

Baltimore, Maryland

MBA Program**/Finance ** Passed Comprehensive

Exam

1978 Georgetown University Law Center

Washington D.C.



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