Customer Service Assistant

Jenna M. Diemer

847-***-**** abm3p5@r.postjobfree.com

OBJECTIVE

Obtain the personal assistant position. My outgoing personality, strong

leadership skills and experience, and over the top organizational skills

will make me the best candidate for the position.

EDUCATION

Bachelor of Science, Health and Sports Studies - Health Promotion

University of Iowa, Iowa City May

2008

. Major: Health Promotion

. Related Coursework: Resistance Training, Human Anatomy, Physical

Activity Throughout the Lifespan, Psych Aspects of Sport and Physical

Activity, Inequality In Sport, Health In Everyday Life, Food and

Nutrition, Exercise Physiology for Practitioners, Health Promotion

Theory and Practice, Worksite Health Promotion, Health Promotion

Processes, Exercise Testing and Prescription, Principles of Exercise,

Human Sexuality.

. Concentrations: General Business and American Sign Language

SKILLS & ACCOMPLISHMENTS

. Recently completed an analysis of a personally owned pet care business

including establishing a business plan, marketing forecasting, and

working with local and county zoning officials regarding business and

property regulations

. Membership Chairman for one year for PI BETA PHI sorority

. Planned and managed sorority participation in three semesters of Greek

Life Celebration events

. University of Iowa Dean's List multiple semesters

. Chosen for admission into highly competitive Health Promotion program

. Proficient in Microsoft Office and Social Media programs

WORK EXPERIENCE

Personal/Executive Assistant

Diemer Plumbing and Excavating Summers 2003

to July 2008 & November 2009 to Present

. Work both independently and under direct supervision to support and

aid owners of company in both business and personal tasks

. Business tasks: Marketing and customer relations including assisting

with job bidding and billing; miscellaneous office tasks

. Personal tasks: Travel and meeting arrangements, research assignments,

screen incoming calls, and review documentation

Medical Fitness Intern

Lake Forest Hospital Health and Fitness Center, Lake Forest, IL

August 2009 to November 2009

. Monitored, prepared, and evaluated exercise programming for special

populations.

. Created and implemented social media and local marketing campaigns

through Facebook, Myspace, Twitter, Blogs, and YouTube.

Pet Training Instructor and Manager

PetSmart, Kenosha, WI

December 2008 to April 2009

. Manage the training department, schedule and instruct obedience

courses, and provide customer service.

. Led sales team to both meet and exceed sales goals on a weekly basis

in order to increase company revenue.

Server and Event Planning Assistant

Blarney Island, Antioch, IL Summers 2003 to 2009

. Assisted in developing marketing campaigns involving advertising,

booking, and promotional materials for events to expand business and

generate revenue.

. Maintained a high level of customer service in a fast paced

environment.

. Used money management, time management, and customer services skills

daily.

. Started as a waitress and was promoted to head waitress; and then

again promoted to bartender.

Group Discussion Leader

University of Iowa, Iowa City, IA January 2006 to December 2006

. Organized, prepared, and presented material for weekly discussion

groups that complemented professor's lectures.

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