Project Insurance
Resume:
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SUMMARY OF QUALIFICATIONS
Proven experience as a Senior Business Analyst/Project Coordinator having
worked over 20 years with technology teams and industry suppliers to
evaluate best practices for implementation of technology solutions with a
specific background with property and casualty insurance software
application development.
Recognized for ability to exceed objectives and quickly learn new system
applications, technology and methods, having strong analytical, problem
solving and excellent communication skills with a strong knowledge of
business specifications, procedures, project lifecycle, unit testing and
results analysis.
Achieved success through combined expertise in IT automated data processing
practices and procedures, strategic business analysis, business
development, communication, team collaboration, outstanding achievement
ensuring customer requirements and expected deliverables with the
exceptional ability to actively manage change.
CORE COMPETENCIES
Leadership Role Expertise Experienced in Main-Frame (MS DOS) and
Training Development Web-based operating systems
Individual Contributor Problem Solving / Negotiation Skills
Proven Leadership Track Record Customer Relationship Management
EDUCATION/ PROFESSIONAL TRAINING
University of Phoenix, Phoenix, AZ, 2010 (presently attending)
Bachelor of Science in Management
Montgomery Community College, Blue Bell, PA 2009 PMP Online Course
Certificate Achievement
B2T Business Analysis Training, Harleysville, PA 2003 Certificate
Achievement
Columbus State Community College, Columbus, Ohio 1986 Business
Curriculum
The Ohio State University, Columbus, Ohio 1983 Business
Curriculum
COMPUTER/SOFTWARE SKILLS
Windows XP, Vista, Outlook, Microsoft Office, Access, Adobe Professional
8.0-9.1, Business Objects, SharePoint, and various P&C Software
Applications. SQL Server Enterprise Manager, AS/400, Windows Based
Terminal Servers, Novell Networks, Mainframe, Cisco, WebEx, .Net.
PROFESSIONAL EXPERIENCE
2004- Present Office Coordinator
Grand Hank Productions Inc.
Coordinate and direct administrative support functions remotely from my
home office, implement policies and procedures for production of documents,
work flow, filing, ordering of supplies, records maintenance, and other
clerical services. Organizes office operations and assist in the decision
process for hiring or evaluating office personnel. Monitor budget,
accounting, or time records. . Assist with the logistics and planning with
President of Grand Hank Production Inc. for the "Science Lab of Grand Hank
Live Science Demonstration" tour which targets students in grades K-12.
2006 - 2009 Sr. Business Analyst
Decision Research Corporation
P&C Insurance SME directly involved in virtually all aspects of the system
software and system development life cycle process. I coordinate efforts
with the IT departments and end-user utilizing my facilitation and
communication skills to bring multiple groups to agree and build consensus.
The liaison and primary client contact between the business area experts
and the IT area to assure the business that their business problems and
needs are understood accurately and completely as well as
providing necessary materials needed to design a solution that best
addresses the business needs. I conduct onsite requirement & gap analysis
studies, perform product demonstrations, prepare estimates, draft user
guides and design manuals, perform user training sessions and help set up
timelines for product implementation.
2003 - 2006 Corporate Business
Analyst Harleysville Insurance Group
As a "Corporate Business Analyst" within the Actuarial unit I worked with
various departments within the organization. I was
involved in the requirement gathering process for Commercial and Personal
lines products including statistical reporting.
Created business requirement documentation for product enhancements, rate-
revisions, statistical changes including error
corrections. Developed test matrices and use cases to perform QA testing
and communicated testing errors to programming
staff in accordance with established procedures for the application.
Worked on Data Warehouse project for statistical
reporting using the normalized approach, utilizing Access and SQL query
analyzer tools as a means to retrieve and analyze
data, to extract, transform and load data and manage the data dictionary.
Performed QA testing and communicated testing
errors to programming staff in accordance with established procedures for
the application.
1992 - 2003 Lead Business
Analyst Insurance Data Processing
Coordinate efforts with IT and end users for the P&C insurance industry
Main-Frame policy administration systems for Commercial Lines including
Workers Compensation products as well as Web-based policy administration
system implementation for Homeowners, Dwelling Fire and Personal Auto
insurance products for multiple clients. The liaison and primary client
contact directly involved in virtually all aspects of the system software
and system development life cycle process. Conduct onsite requirement & gap
analysis studies to gather, interpret and define the business requirements
from a client for system enhancements, modifications, error corrections and
new system functionality which will become the basis for defining the scope
of a project. Communicate with client to clarify and review requirements
as well as support project team to answer any questions that may arise
pertaining to the proper understanding and implementation of the project
business specifications. Created test case scenarios, perform data
extraction, batch reports, documenting result analysis. Provide technical
and helpdesk support to the end-user delegating more complex problems or
issues to programmers, setup and execute training sessions at client site.
CAREER ACCOMPLISHMENTS
< Successfully completed the Project Management Professional course
to prepare for my PMP certification
< Successfully completed B2T training series; Essential Skills for
Business Analysis, Detailing Business Data Requirement and
Detailing Processes and Business Rules Requirements
< P& C Insurance SME for policy processing administration system
implementation
< Growing one of the biggest insurance company in Puerto Rico
Personal Auto policy administration system to $4MM in the 1st year
< Designed and conducted training sessions for policy administration
unit
< Created and executed integrated Quality Assurance test matrices in
order to validate and confirm system integrity
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