Customer Service Training

James R. Gille *** St. Louis Ave Rockford, Il ****4

815-***-**** abm3mk@r.postjobfree.com

Formal Education

Career Profile

Bachelor of Science, Finance

Illinois State University, 1990

Recognized as an

effective and strategic

Professional Experience

planner in addition to

being a creative

problem solver Chrysler Group LLC, Belvidere, IL 05/1998 – Present

Proven ability to train, Business Unit Leader / Planner

• Quickly mastered complex technology/equipment, to-the-minute efficiency

evaluate, and lead

measurement, and deadline-driven world of high-speed production for vehicles

successful cross

• Ensure corporate goals/targets are met on daily basis: Safety, Quality, Delivery, Cost,

functional teams

Morale

Resourceful thinker,

• Plan and coordinate all BIW manpower in the preparation of staffing requirements

leader, and communicator for all shifts, work schedules, estimates, and work plans for the efficient deployment of the

in fast-paced multi-line hourly workforce

environment • Plan and coordinate all job postings and training needed for all BIW production

operators

Mechanically

• Meet and work with union officials daily to help solve all BIW union / management

inclined

issues

• Supervise all area’s of BIW Production while other supervisors are absent

Technical Training • Meet daily for CSA BIW audit issues and cascade and implement corrective action

to stop, contain, and fix issues

ABB Robot Controller

Chrysler Group LLC, Belvidere, IL 05/1998 – Present

Basics, Wire Weld

Production Group Leader

Training for both static

• Supervise 40+ person union production line of production operators in Assembly –

and moving.

Chassis department in a daily high-speed automobile environment.

• Coordinated Q.S. 9000 Certification for group.

Computer Skills • Implemented continuous improvement while reducing manpower requirements.

• Helped set up and coordinate reworks

MS Office (Word, • Earned a reputation for delivering outstanding results regardless of environmental

Excel, Power Point, & challenges, and consistently met all efficiency targets.

Outlook), Lotus

First National Bank and Trust Co., Beloit, WI 04/1994 – 08/1998

Applications

Assistant Vice President

PFS ( Performance

• Proven Supervisory and Management skills.

Feedback System ) • Instrumental in developing and maintaining indirect lending sources through officer

knowledge and uses of call program.

charting of quality data • Innate capacity to function effectively with all levels of personnel and clients.

FIS ( Factory • Extensive customer service experience and skills.

Information System )

Macktown State Bank, Rockton, IL 06/1990 – 04/1994

knowledge and uses of

Loan Officer

charting of efficiency

• Direct and Indirect lending expertise.

data

• Proficient collection experience and skills.

Contact this candidate