Customer Service Manager
Resume:
Kjeld Christensen
Marengo, IL 60152
E-mail to:abm3g1@r.postjobfree.com
SUMMARY STATEMENT
OPERATIONS MANAGEMENT
Director of Manufacturing
General manager
Operations Manager
Retail Store Manager
Highly qualified operations food service manager with extensive background in
manufacturing and inventory environments. Expertise in extrusion manufacturing
processes. Proven ability to manage all aspects of food service and manufacturing.
Experience with managing international divisions. Credited with maximizing production
capabilities through re-engineering process flows and equipment. Confident leader, team
player and experienced manager.
Wal-Mart Corpration Crystal Lake, Il. 2007-Current
Produce Customer Service
Employed as a customer service representative with responsibilities of inventory,
stocking, floor management, ordering, training of employee's including asst. managers,
product culling, and employee performance appraisals.
Filfilled all the requirements for the Wal-Mart management program.
Mr. Freeze Inc. Marengo, IL 2003-2006
Owner and operator of a food service restaurant.
Managed all aspects of operating a small business including: staffing and
training, purchasing, inventory management, sales and service, accounting and
operations.
Introduced several revenue enhancing programs targeting local businesses.
Developed a loyal customer base by providing high quality food products and
superior customer service.
Ricon Color West Chicago, IL 2001-2002
Manufacturing Consultant
Analyzed and introduced an enhanced fixed contract program with after market
power supply vendors, which resulted in a 12% improvement in annual electricity
expenses.
Managed the sourcing and re-engineering of 3.5 in. single screw, 27 mm and 70 mm
twin screw extruders which resulted in a 300% improvement in production rate.
Sourced and directed the installation of a new exhaust system for Extrusion Dept.
Revised and wrote training and operations manuals.
Introduced a new training schedule to include OSHA guidelines.
Implemented a computerized preventative maintenance program, which decreased
system defects and improved employee safety.
Converted a 1" Sterling extruder machine in a pressure tester, which created a
new sales target market for fiber related products.
Responsible for creating and maintaining pricing program.
Responsible for negotiating equipment bid process, evaluation and recommendation
to corporate management team.
Managed facilities and maintenance staff.
Represented manufacturing team in developing new products working with sales
team.
Improved workflow scheduling systems for extrusion area.
Clariant Masterbatches Division McHenry, IL 1991-2001
Operations Manager
Reduced accidents and injuries to zero instances during year 2000 manufacturing
cycle.
Increased manufacturing output by 40% through re-design of process workflow,
revised scheduling system and equipment optimization.
Led the team that reviewed, revised and submitted new ISO documentation, which
resulted in receiving ISO registration in 1999.
Represented manufacturing group through 3 separate computer system conversions.
Designed the first inventory control system in 1994 improving fill rates,
decreasing backorders and improving inventory turns.
Aged inventory was reduced by $550,000 in 1997 as a result of the inventory
program enhancements.
Production Manager Night Superintendent
Created and deployed a preventative maintenance program which reduced equipment
downtime by 50% while improving profitability and sales for this product area.
Designed 3 new extrusion machines.
Installed a JIT manufacturing system in 1992, which improved process run times
and maximized inventory-carrying cost.
Implemented a tier payment and training program in 1994.
Colors for Plastics Elk Grove Village, IL 1989-1991
Production Warehouse Manager
Directed the sourcing and Installation of a WOFC system.
Managed 36 union employees.
Implemented an enhanced training development program, which resulted in reduced
work accidents and improved turnover rates.
Scheduled and managed all factory operations, scheduling and shifts.
Organized and trained staff on OSHA safety requirements.
Reported to the company President.
Tenex Elk Grove Village, IL 1987-1989
Master Production Scheduler
Introduced an enhanced scheduling system, which reduced late orders by 90%.
Directed the management of all production and subcontracted schedules utilizing
MRP, MPS and ROP instruments.
Organized and planned department budgets.
Prepared specifications for raw materials and ordering in a JIT format which
improved inventory management and reduced expenses.
Managed the sales demand by optimizing manufacturing schedules and machine
capacity to ensure maximum efficiencies and profitability for these product
lines.
Saved $230,000 in inventory cost in 1987.
Stewart-Warner Corporation Chicago, IL 1979-1987
Inventory Control Manager
Directed the sourcing and Installation of a WOFC system throughout this 5,500
employee plant.
Introduced an innovative system, which reduced service backorders from $500,000
to $50,000 in 8 months during a sales growth period of 20%.
Incorporated MRP and MRP II resulting in improved materials resource utilization.
Managed the transition of the Alemite division, which was relocated to a plant in
Tennessee.
Directed the manufacturing production process during the 1981 labor strike.
EDUCATION
Loyola University Chicago, IL 1979-1980
General Accounting
St. John's College Winfield, KS 1974-1975
Performing Arts
LBI Seattle, WA 1972-1973
Pre-Ministerial Studies
PROFESSIONAL
Society of Plastic Engineers
Barrel and Screw technology Proficiency (Spirex)
APICS School of Production Control (Apics)
ManMan/Manufacturing (ASK Computer Systems)
ISO 9000 (MCC College)
JIT Computer Operations
Proficient in MS Office, Word, Excel, WordPerfect, Lotus Notes, Lotus 1-2-3 and
MRP - MRP II
OSHA rules and regulations
Contact this candidate