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Administrative Assistant Customer Service

Location:
Florence, SC, 29501
Posted:
March 12, 2010

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Resume:

Gloria D. Keith

*** ******* ***** ****** – Florence, SC 29501 843-***-****

_____________________________________________________________________________________

Career Profile

Administrative Assistant with strong interpersonal and organizational skills with a keen ability to

multitask a variety of challenges and responsibilities.

Skills and Proficiencies

• MS Word

• MS Excel

• Planning and Scheduling

• Written Communication

• Customer Service

• Interdepartmental Coordination

• Internet Research

• Telephone Reception

• Transcription

• Purchasing

• 68 wpm Typing Speed

Duties and Accomplishments

• Handles calls and promptly forwards them to appropriate persons

• Responsible for making appointments and scheduling meetings

• Compose and distribute inter-departmental correspondence (e-mail, documentary and voice)

Ensuring timely delivery and receipt of important information while at the same time maintaining

confidentiality

• Prepares and assembles information packets for prospective students

• Coordinates International students file to ensure timely admission of international students

• Establishes and maintains all graduate students records, and all incoming and outgoing

correspondence

• Distributes mail through an internal office routing system after receipt from the Mail Center

• Supervises distribution of office mail in the Stokes Administration Building and to other campus

offices

• Makes appropriate data entry for all graduate applications, making certain that information is

entered correctly; collects and receipts application fees for all new applicants to the Graduate

Program. Processes, distributes, and maintains copies of appropriate forms for graduate students

and coordinates with graduate directors, the necessary process/procedures for all courses that are

offered to the surrounding school districts

• Works directly with appropriate graduate directors in the School of Business, School of Education

and the Department of Psychology

Employment History

*Worked for temp. service to explain the gaps in work history

1. Administrative Assistant

Francis Marion University, Florence, SC 2004-present

2. Legal Secretary

Hyman Law Firm, Florence, SC 2000-2002

3. Health Information Manager/Coordinator

McLeod Home Health, Florence, SC 1995-1999

Education

2005 Francis Marion University – Computer Science Credit

1978 University of Florida

Associate Degree, Health Information Technology

Completed IDS in Health Information Management, H.I.T. (Health Information Technician)

1976 Florence-Darlington Technical College

Associate Degree/Major Medical Secretary



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