Manager Sales

M ichael Mer r iweather

*** ******** *****

Pelham, Al 35124

Phone Number: 205-***-****

Objective :

To utilize my education and work experience in management.

Computer Skills:

Word, Excel, Powerpoint, Access, Crystal Reports, AS400, FACS GUI, ATLAS

Expericence:

Collections Operations Manager

Portfolio Recovery Associates, L LC.

2317 Third Avenue North

Bi rmingham, Al 35203

Start: 11/2006 to Present

Job Duties:

• Supervise activities of 17 FTE engaged in collecting overdue payments on purchased

receivables.

• Approve form letters for use in collection attempts.

• Monitor telephone techniques used by the collector for quality and assurance

p urposes.

• Refer accounts for legal action against debtors.

• Assist collectors on escalated calls.

• Track and monitor accounts worked, talk t ime, update t ime, available time,

conversion ratio between promise to pays and spoke to customers, checks taken for

t he month, and average payment amount to gauge productivity.

• Ensure that every account that have nsf’s, expiring direct checks, and broken

p romises are reviewed and worked on daily.

• Strive to spend at least 80 percent of my time on the collection f loor to drive

recoveries.

• Manage P&L report to make sure the team is profitable on a month-to-month basis.

Commercial Loan Collector/Loan Adjuster

Regions Bank

250 Riverchase Parkway

Bi rmingham, Al

Start: 02/2002 to 09/04/2006

Job Duties:

• Coordinate activities to collect delinquent commercial loans.

• Established relationships with business bankers and local bank officers to collect on

delinquent accounts.

• Called customers to determine if a repayment plan can be established.

• Ini tiates collateral liquidation when customer does not repay loan.

• Evaluate loan documents to ensure lending officers have stayed within guidelines of

lending authority, if loan is in compliance with banking regulations, and if required

documents have been obtained.

Collections Manager/Sales Manager

Rent-A-Center

4608 Avenue W

Bi rmingham, Al 35208

Start: 02/2001 to 09/2002

Job Duties:

• Supervised account managers who collected on delinquent accounts.

• Rented furniture and accessories to customers.

• Accompanied customers through showroom, answer questions, and advises customer

on compatibility of various styles and colors of furniture i tems.

• Compute rental fees, explain rental terms, and present list to customer for approval.

• Prepared order form and lease agreement, explain terms of lease to customer, and

obtain customer signature.

• Contact customers to encourage follow-up t ransactions.

Account Executive

Actel Integrated Communications

Government Blvd

Mobile, Al

Start: 08/1999 to 01/2001

Job Duties:

• Sold voice, data, and IP services to small and mid-sized business

• Developed leads and maintained a viable network of business contacts and

p rospective clients to consistently meet assigned sales goals.

• Analyzed communication needs of clients and formulated appropriate product

packages.

• Made effective presentations using projectors and powerpoint software.

• Negotiated and secured sales by developing existing accounts and acquiring new

accounts.

Senior Manager

Regal Cinemas Wildwood 14

Lakeshore Parkway

Homewood, Al

Start: 08/1996 to 08/1999

Job Duties:

• Coordinated activities of personnel to ensure efficient operation and promote

patronage of theater.

• Managed financial business of theater.

• Promoted theater events and solicit business from community and social groups.

Education:

Ensley Magnet H igh School Diploma 1993

M iles College Bachelor of Science in Management Degree 2006

Achievements:

• Battalion Commander in JROTC

• Dean’s L ist at M iles College

• My team was named “ Team of the Year ” last year at my current job

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