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Customer Service Quality Assurance

Location:
San Diego, CA, 92150
Posted:
March 12, 2010

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Resume:

A l a n N. A r r i v a s

PO Box ****** San Diego, CA 92150

Phone:916-***-**** Mobile: 916-***-****

Email: abm3by@r.postjobfree.com

Objective: Seeking a position as a Production Artist in a CGI environment.

Highlights of Qualification:

Working knowledge with software in Windows, Mac and Unix environments.

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Working knowledge of 3D Software such as, Maya, 3DSMax, XSI, Animation Master, ZBrush.

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Technical knowledge of peripheral devices and computer components.

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Production and QA experience in both the film and video game industries.

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Experience in Marketing and Web Analytics in an e-Commerce environment

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Very creative, innovated and self-motivated.

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Overall: A great team player and a pleasure to be around.

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Relevant Experience:

Creative Magik Studios - San Diego, CA

Creative Director 2009-Present

Co-Founded the company to start production on an animated short film.

Team consists of 5 staff artists.

Software currently in use XSI, ZBrush, Blender, Photoshop CS3

HD Supply (HDSupplySolutions.com) – San Diego, CA

e-Business, Marketing Coordinator 2003-2009

Develop direction and business rules for the design and development teams working on the website.

Since joining the team of 12, business has grown from 10% of all company sales to 29%.

Website currently generates approximately $300 million in annual sales.

Responsible for all e-mail campaigns from concept to deployment.

Responsible for all content management and promotions displayed on the website.

Developed great working relationships with all departments inside the company.

Provide analytics and reporting to upper management.

Nominated and assigned to the Business Readiness Group as a Subject Matter Expert (SME).

Selected as a member of Project Unite (company’s top initiative to migrate from Oracle to SAP)

Verizon Wireless.com - San Diego, CA

E-Services and Support Representative 2002-2003

Provide national technical support and to verizonwireless.com online-

customers and to all of verizonwireless' customer service call centers.

Troubleshoot browser and hardware conflicts that customers experience.

Department was awarded the JD Powers Award for Best in Customer Service 2002-2003

Anilusion Films - Brisbane, Australia (Contracted Remotely)

3D Artist / Modeler 2001-2002

Create and modify 3D Models for company’s art asset database.

Modeled simple and complex props for in-house animated television pilot.

Software used: Hash AM Ver 7 / Photoshop.

TV Filipino - San Diego, CA

Camera Person / Graphics - 1999 - 2000

Weekly programming - which aired on the UPN network KCOP CH 13 on Cox cable.

Shot B Roll footage for on-location stories.

Provided graphics and titling for edited footage using Newtek's Video Toaster.

Pure Velocity Entertainment, LLC / Frozen Stars, LLC . - Los Angeles, CA

Associate Producer / Production Manager / 1998 -1999

Motion Picture: Frozen Stars - 35MM SAG Feature film (D.G.A. Screening Sept. 1999)

Director: David-Matthew Barnes

Managed the cast and crew, created the production budget and schedule, established various equipment

and insurance accounts for production and post production.

Executive Producer / Producer - Represented the project as an Executive Producer /Producer during

IFFCON99 (International Film Finance Conference), the development stages and for the promotional trailer.

Igneous Isles - Union City, CA

General Partner / Filmmaker 1997-1998

Motion Picture: Bomb City - 16MM Independent Feature Film.

Director: John Cabaddu

Executive Producer & Producer: Locate and secure funding resources, hire personnel, process proper

permits, insurance, created script breakdown sheets, shooting schedule.

Line Producer: Create budget, coordinate and manage production team.

Assistant Editor: Synched audio tracks to video dubs, supervised Telecine process, record ADR and Foley

sound effects.

TripleBeam Entertainment Inc. - Oakland, CA

Conceptual Artist / Texture Mapping Artist 1997

Created and developed characters for the company's first video game title

"B-Boy" (PSX / PC Platform).

Created conceptual art for the 3rd title's concept doc.

Created textures for low poly 3D models using Studio Max, Photoshop and 3rd party plug-ins.

Sony Interactive Studios of America / 989 Studios - Foster City, CA

Quality Assurance Analyst / Video Game Evaluator 1996-1997

Evaluate titles for SCEA. Debug and perform regression testing on Sony's 1st party titles.

Network testing for PC titles: modem, TCP/IP, IPX Connection.

Sega of America - Redwood City, CA

Quality Assurance Tester 1996

Courses Taken: Bug Writing, Redlining, Assistant Lead.

Debug and perform regression testing for Sega's 1st party titles.

Education and Training:

Cogswell College - Sunnyvale, CA 1994-1995

Undergraduate Major: Computer & Video Imaging

Dean's List 1994

Alias Power Animator V6; 3D Studio R3-4; Photoshop 2.5-3.0; Lumena3.6;

AutoCAD R11; Animator Pro, Video Production, Advance Illustration, Storyboarding,

Scriptwriting, Audio Recording, Figure Drawing.

Ohlone College - Fremont, CA 1989-1993

Honor list 1990-1991

Fine Arts / Fashion Design

Portfolio / Demo Reel & References: Available upon request.



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