Customer Service Sales
Resume:
Jennifer Pardo
Long Beach, Ca.
90810
Summary of Qualifications:
. Contracts Administrator with knowledge in all aspects of negotiating
company and client terms through execution of contract.
. Formulates to the purchasing policies and procedures to maintain an
economically adequate inventory of equipment, supplies, and materials;
ensures strict adherence to these policies.
. Forecasts needs for supplies, equipment, and materials and establishes a
schedule of delivery for the items and maintains relationships with
agencies and vendors to assure purchase needs are met on a timely basis.
. Develops and maintains vendors' bid files; attends/conducts formal bid
meetings, awards bids for equipment, materials, and supplies and secures
items at reasonable prices.
. Recommends items or services for purchasing on term contracts and
distributes contract material to agencies; assures that agencies
understand and can comply with the terms of the contracts.
. Establishes standards for determining when equipment is obsolete,
surplus, or can be disposed of and takes appropriate action.
Work Experience:
Purchasing and Contracts - Plant Performance Services, Inc., Cerritos, CA -
August 2007-February 2009
. Review terms and conditions of client prime contract to incorporate flow
downs to contractor. Negotiates contractor exceptions to mitigate risk.
. Maintain contractor certificate of insurance, OSHA 300,300A and supplier
safety prequalification information is accurate and on file.
. Liaison between legal department as required ensuring contractual terms
and conditions are acceptable and serve to minimize risk.
. Support Project Managers and Superintendents with all requests for
material, equipment and services.
. Researches, interviews, and negotiates with suppliers to obtain
economical buys and maximum quality.
. Evaluates supplier quotes and service to determine most desirable
suppliers appropriate to requirements.
. Expediting/follow up to ensure material, equipment and services are
received on-time.
. Update purchase orders accordingly and get approvals as needed to ensure
suppliers are paid on time.
. Prepares purchase orders for goods and sub-contracts for services
requisitioned by job site personnel. Verify appropriate approvals are
received in accordance with company policy and procedure.
. Monitor contractor performance and document scope of work changes.
. Create value improvement opportunities.
Buyer - Monogram Systems, Carson, Ca. - August 2005-August 2007
. Responsible for supplier selection, purchasing and negotiating materials,
equipment, and supplies from suppliers.
. Evaluates approved supplier quotes and services to determine most
desirable suppliers appropriate to quality requirements or engineering
use.
. Evaluates supplier bids and conducts negotiations.
. Researches, interviews, and negotiates with suppliers to obtain
economical buys and maximum quality.
. Monitors supplier performances for on-time delivery and quality
performances.
. Facilitating repair units by maintaining adequate lead-time to support
customers. Often working with engineering on rework instruction and
ensuring warranty enforcement.
. Provides input into new purchasing processes; and mentors peers on use of
existing technologies as tools in their job performance.
. Evaluate MRP requirements daily and work with Planners to ensure stock is
not depleted.
Purchasing Administrator - Monogram Systems Carson, Ca. - January 2005-
August 2005
. Quoting/following up on bids and creating purchase orders for MRO buys.
. Expediting open purchase order and follow up on past due orders.
. Facilitating repair units and negotiating lead-time to support customers.
. Assisting other buyers in preparing bids and following up on quotes.
Filing and mailing out purchase orders, opening and distributing mail.
Billing Specialist - Monogram Systems Carson, Ca. - February 2004 -
December 2004
. Complete daily invoicing in an accurate and timely manner while analyzing
data and making corrections if necessary.
. Completed shipment and daily backlog reports.
. Issue charge backs and credit memos to customer accounts.
. Review freight bills and follow up for approval.
. Identify and process California sales tax assessments.
. Reviewed monthly sales invoices to calculate payment of commission to
foreign representatives.
. Provided back-up to accounts receivable as needed.
Accounts Payable/Receivable Clerk - Charter Communications Long Beach, Ca.
- August 2000 - March 2003
. Voucher invoices in a timely manner consistent with AP policy and
procedures.
. Maintained emergency checking account and balanced with on-line bank
statements.
. Reconciled all lobby deposits and balanced with on-line bank statements.
. Created cash balance reports for management.
Collections Clerk - Charter Communications Long Beach, Ca. - May 1999 -
August 2000
. Processed all check and credit card payments from payment processing
centers.
. Run collection reports and send delinquent customers to a collection
reporting agency.
. Create disconnect reports for non-pay customers.
. Processed all non-sufficient funds checks back to proper accounts
Customer Service Representative - Charter Communications Long Beach, Ca. -
June 1998 - May 1999
. Assisted customers returning equipment and making changes to accounts.
. Processed all cash, check and credit card payments to accounts.
. Often appointed to take role as supervisor.
Education:
LBSA
. 2003 - High School Diploma
CSUDH
. 2006 CPM - Purchasing fundamentals
. 2006 CPM - Cost price analysis and negotiations
. 2007 CPM - Public sector Procurement
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