Manager Customer Service

Stephen H. Curtis

*** ******* ****

Milledgeville, GA 31061

Cell 518-***-****

Email **********@*****.***

OBJECTIVE

To be employed with a growing company with the opportunities to advance using my

vast management experience in the production, plastics industry.

QUALIFICATION

• 14 years management experience in a production,managing 3 shifts and up to 56

people on a shift

• Reduced scrap from 25 % to 3 %

• Cut overtime by 50 %

• Slashed labor cost by 26 %

• Dupont Safety program

• Computer Skills MS, Excel, Word, Baan

EMPLOYMENT

C&M Home repair ( 2008- present)

Put up fences, dig drain trenches, build decks

China&Glass 1-2007- 12-2007( plant down sized)

Plant manager

Manage 49 employees, 3 supervisors, 1 operations manager, oversee entire plant,

production floor, warehouse shipping & receiving

• Developed efficient use of machines

• Direct manpower to adjust schedules to meet production

• Process all production reports for General Manager

• Work with customers on orders placed, adjusted production schedule to fit needs

with sales dept

• Increased plant productivity

• Made shipping more efficient for on time deliveries

• Started Dupont Safety program

• Recommended all new equipment to owner

• Over seen budget for plant

• Hired and fired employees

• Work with outside vendors and customer service

• Developed training programs for all employees

• Research & Development on new products and machines

• Trained tech on proper set-ups of machinery and how to troubleshoot

• Keep budget within limits for plant

• Dealt with HR issues

• Ordered supplies

• Trained employees on Quality specs

Saint-Gobain

3/2005 - 10/2006

Shift Manager

Managed 56 employees, including 3 technicians, 3 QA inspectors, 1 floor supervisor

and 1 lab person

• Assigned all employees to certain machines depending on the line of work

needed

• Assigned different tasks to Techs and Print specialists

• Process time sheets review for up coming jobs and responsibilities

• Assigned machines for different jobs needed to be complete

• Maintained all machines used in warehouse and made sure they were ready for

production

• Processed all production reports

• Directed and assisted all employees in ensuring the manufacture and quality of

products were up to par

Nova Pack Inc (Philmount, NY) (blow molding,printing)

1997 - 2004

Manager

Managed 40 employees on 3 shift operation with 3 supervisors and 3 QA Personnel

• Scheduled job assignments for current and up coming jobs

• Directed manpower to fit schedules to meet production need

• Oversaw dept budget

• Oversaw samples for customers worked with sales dept on production orders

• Developed training program for all employees

• Developed samples for customers

• Increased plant productivity, cut waste from 25% to 3%

• Trained and educated employees on how to run machines, mix and match colors

accordingly

• Reviewed all artwork and made changes when needed

• Maintained customer relationships and ensured they were satisfied with our work

• Ordered tooling, supplies

• Implemented maintenance programs for machines

Plastek Inc (Erie, PA)(injection molding)

1989 - 1997

Technician Supervisor

Managed shift operations in a high speed printing operation environment (Silkscreen,

printing plastics, hot stamping)

• Produced samples for customers

• Maintained and trouble shoot machines such as Autorolls, Kamman, Omso, M-

25, and hot stamping

• Mixed and matched colors

• Ordered tooling

• Maintenance on machines

• Van Dam printing (offset)

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