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Customer Service Manager

Location:
Victoria, TX, 77904
Posted:
March 13, 2010

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Resume:

Sunil Kumar Gandhi

*** ********* *****, ********, ** 77904

Cell: 210-***-****

e-mail: abm3ac@r.postjobfree.com

CAREER SUMMARY

Experience of several years in the restaurant industry, which have been at

multi-unit management. Strong leadership skills as well as an enthusiastic

team spirit. Incisive analytical skills, as well as excellent problem

recognition and resolution skills. Excellent communication and

organizational skills. Highly motivated and flexible, possessing the

ability to take initiative, to succeed while under pressure and meet

deadlines.

EMPLOYMENT HISTORY

St.Juste Management Corp. DBA BURGER KING

Bench District Manager San Antonio,TX

06/07- to 07/09

Maximize sales and profits by Customer Service, Supervise and train

management teams, Implement quality improvements, Audit and Review

Management teams for Sales Building Plans, People Development and

Operational Issues, Implement annually a strategic plan for area

restaurants, Administrative duties to include; performance reviews, cash

audits, labor audits and sales audits.

Cluck-U Chicken, Bella Pizza & Gelatos

Multi-Unit Operating partner. Victoria, TX

06/06-05/07

Excellence in day-to-day operations; trains, coaches, supports managers;

plans and sets goals; focuses on in-store problem solving/process

improvement; sets standards; recognizes and motivates Restaurant Managers,

Assistant Managers and Restaurant Teams.

Blockbuster Inc.

District Manager Blockbuster/Game Rush 08/2004 - 07/06

South San Antonio, Del Rio and Eagle Pass, Texas

Analyze financial data to oversee Store Manager's performance to exploit

all revenue opportunities, control costs, and maximize operating margin,

recruiting, hiring, developing, disciplining team members per company

standards. Ensure Store Managers & staffing their store to company

guidelines. Evaluate employees by providing developmental opportunities.

Store visits to ensure quality of operations, consistency, and compliance

with company policies, procedures, and standards. Performed strategies to

deliver superior service satisfaction.

Diversified Restaurant Group

Director of Operations/Area Director 7/97- 06/04

Bennigan's Grill and Tavern, South, TX & Alabama

Achieving sales and profitability targets and staffing, development, and

retention of the teams within their area. Drive Sales, Profitability and

People results in market to meet or exceed targets. Coaching, development,

and performance of General Managers and assistant managers. Manage

performance of GMs/Managers as appropriate.

Provide GMs/Managers with opportunities for professional growth.

Diversified Restaurant Group 7/97 - 8/02

Director of Operations - Bennigan's, Church's Chicken and Mr. Gatti's Pizza

Responsible for the overall operations of 15+ restaurants.

Responsible for all aspects of restaurant operations including driving

sales, directing financial management and ensuring profit goals,

productivity goals and customer service standards. Leadership, strategic

planning, interpersonal communication and analytical skills. Recruit

candidates for General Manager positions,coordinate new store openings and

expansions.

S.R Foods, Inc. Netherlands Antilles

Arby's, Green mill restaurants and American Deli 04/91 - 06/97

Managing Director.

Develop and maintain RGM and AM staffing levels; drive full management

staffing for each restaurant in market, monitors restaurant-level staffing.

Coaching and training RGMs, AMs and Shift supervisors for operational

excellence, supports national training initiatives, involved in process for

new employee orientation, monitors training processes to ensure quality

training of team members and managers. Overall leadership of driving

business results through the effective coaching of Store Team Leaders

(Store Managers), operational and team functions.

Taco Bell Corp. Minneapolis, MN.

Restaurant General Manager

02/88 - 4/91

Directing daily operations of a restaurant, ensuring compliance with

company standards in all areas of operation, including product preparation

and delivery, customer relations, restaurant maintenance and repair,

inventory management, team management, recruiting and retention of team

members, financial accountability, ensuring that the highest quality

products and services are delivered to each customer and other duties as

required or assigned.

Dairy Queen Restaurant. Minneapolis, MN.

Restaurant General Manager 01/1985-

02/88

Customer service, high quality food, crew development, food safety, store

cleanliness, and maximum profitability, communication, and provide culture

and values: high quality food. Responsible for building a strong team

through hiring, training, and developing Restaurant Managers; providing

clear, consistent direction, and recognizing individual and team

contributions.

EDUCATION

Somerset University

M.B.A.

* Financial analysis

* Numerous professional seminars.

University of Delhi

B.B.A (Business finance major)

LANGUAGES

English, Spanish, Hindi, Punjabi.



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