San Francisco Technical Support

SHAD H-KISH

San Francisco, CA. *****(415-***-****(abm3a3@r.postjobfree.com

OBJECTIVE: To obtain an internship/entry-level position in the field of

Technical Writing (scientific/engineering related) or Wireless Engineering

(hardware design/antenna design/testing/quality) utilizing my analytical,

technical, and communication skills.

EDUCATION:

San Francisco State University (SFSU), San Francisco, CA

Certificate in

Technical and

Professional

Writing

(Expected

08/2010)

M.S.,

Computer-Communication

Engineering

Wireless Communication (Expected 08/2010)

Minor in Russian (Expected 08/2010)

University of San Francisco (USF), San Francisco, CA

Studied Computer Science (01/2004 to 01/2006)

Azad University, Tehran, Iran

B.S., Physics - Solid State (03/2001)

RELEVANT COURSE WORK:

ENGR 301 Electronics Lab: PSpice software: simple circuit simulations;

Eagle software: circuit board design for building a Waveform Generator

Other Relevant Course Works: Wireless Data Communication Standards,

Advanced Wireless Communications Technology (Software Defined Radio),

RF devices and Transceiver Principles and Design, Embedded Systems,

Linear Systems Analysis, Computer Networking, Computer Architecture,

Professional Editing, Grantwriting, Writing Technical Documentation,

Desktop Publishing for Professional Writers, Fundamentals of Technical

and Professional Writing

Work Related (Academic Technology) Training: How to Troubleshoot

Effectively, How to Create Efficient Bug Reports

COMPUTER SKILLS/KNOWLEDGE:

Computer Programming Languages: Java (J2SE - 2 years), HTML (web page

design, using Dreamweaver and text editor- one year), C/C++ (2 years)

Operating Systems: MS-DOS, Windows, UNIX, Linux, Fedora, MAC OSX

Computer Applications: Microsoft Offices, Adobe InDesign CS4

Others: FTP, Telnet, Putty, MOODLE, Accustom to the range of office

machinery

WORK EXPERIENCE:

SFSU, Academic Technology, iLearn, San Francisco, CA

11/2006 - Present

Online Teaching Technical Support Student Assistant

Providing technical support for faculty and students using iLearn

(powered by MOODLE), the San Francisco State University's Learning

Management System (LMS) solutions by answering phone calls and emails;

escalating issues as necessary; maintaining online Frequently Asked

Question (FAQ) pages; preparing LMS training materials for workshops,

and updating related calendars and spreadsheets; testing the new

updates of the software (iLearn) before each release and creating bug

reports as needed

SFSU, Creative Arts Department, San Francisco, CA

01/2006 - 12/2006

USF, Information Technology Services (ITS), School of Business, San

Francisco, CA 09/2004 - 12/2005 Computer Lab

Monitor

National Institute of Health (NIH), Bethesda, MD

11/2002 - 09/2003

Administrative Support/Office Automation Clerk

Provided support for the director and the staff members of the

National Center for Medical Rehabilitation

Research (NCMRR), a center within the National Institute of Child

Health and Human Development (NICHD); maintained grant information,

prepared memos and other documents for bi-annual council meetings,

processed travel, assisted with workshops and conferences sponsored

by the Center; also supported day-to-day activities of the Center such

as answering the phones, filing, faxing, printing, and copying

documents.

FOREIGN LANGUAGES:

Farsi (fluent), Arabic (elementary), French (elementary), Russian

(elementary)

MILITARY EXPERIENCE:

Participated in Army ROTC program (Reserved Officer Training Corps)

at University of San Francisco from 09/04 to 12/05

MEMBERSHIPS/ACTIVITIES:

National Society for Black Engineers (NSBE): Secretary for SFSU

Chapter, Society of Hispanic Professional Engineers (SHPE): active

member, Institute of Electrical and Electronics Engineers (IEEE), SFSU

Sailing Club

Contact this candidate