Executive Objective: To drive change across all aspects of quality,

customer satisfaction, warranty and continuous improvement. The end result

of these improvements improving profitability and shareholder value.

Leadership strategies:

. Create high performance teams: In multiple prior roles teams lacked

needed skills and abilities. Re-staffed new teams of direct reports,

and collaborated on multiple improvements in indirect reports and in

other functions.

. Improved PPM's (internal and external) from 50-90% at 2 different

companies

. Customer Awards: GM Performance Excellence, Chrysler Gold Pentastar

Award (2 different companies), Ford Q1

. Increased Lean based continuous improvement savings by $1.5m in 6

months

. Prioritize and deploy processes most critical to immediate

improvement: In prior roles I have found literally hundreds of

processes needed improvement, but targeted the biggest levers for the

business. These have included BOS/Policy Deployment, Customer

Balanced Scorecards, Lean Manufacturing, Supplier Development, poke-

yoke, FMEA, Global Safety Standards, Warranty Improvement/Reliability

Growth.

. Improved warranty cost at multiple companies: $6 mm USD @ Dana,

$7.5mm USD @ Inergy

. Achieved positive annual EBIT in 36 months after being negative for 5+

years

. Through collaboration with Supply Chain improved external supplier

PPM's > 90%

. Recognition of achievements through a career of constantly increasing

responsibilities & challenges, and three instances of being

recruited by people from prior employers

. Resolve the truly urgent crisis and leverage learning to validate

priorities: Managed multiple high complexity recalls at Dana,

multiple companies were under customer sanctions that could result in

loss of business, Valeo needed Q1 in < 12 months to continue business,

Rieter needed ISO/TS 16949 to avoid sanctions, UTA needed QS9000 to

avoid sanctions.

. Minimized cost to company for recalls, maximized speed to resolve, as

a result deployed Global Process Specifications to leverage best

practices and minimize re-learning and greatly minimize risk of

future recalls

. Eliminated customer sanctions at 5 sites globally in 10 months,

achieved all other milestones ahead of requirements

. Improved labor costs by $2.5m and scrap costs by $1.3m

Systems & Tools

. ISO 9000, ISO/TS 16949, ISO 14000, TQM, FMEA, APQP, PPAP, SPC, DOE,

Weibull, Pareto, DVP&R, VAVE, LPA, QOS/BOS, SWI, R&R, MSA

. Registrars: UL, BSI, DNV

. Customer Specific Requirements: Ford, GM Chrysler, PACCAR, Volvo,

DTNA, Navistar, Hino, US Army, Underwriters Laboratory, NHTSA

. Excel, Outlook, Lotus Notes, Power-point, Word, Project, Access,

Weibull ++, JMP (more user friendly package like Minitab)

International Experience

US, Canada, Mexico, South America, Eastern & Western Europe, China,

India, Australia

Quality & Warranty Director, Dana Commercial Vehicle Products, Kalamazoo,

MI - 2006-2010

Tier 1 manufacturer of drive axles, steer axles and driveshafts for class 5-

8 vehicles.

Scope: Report to Division President, 5 direct reports and 15 indirect.

Direct responsibility over all aspects of quality and warranty (15 mfg

sites) Leader of global initiatives in customer satisfaction and warranty

reduction. Warranty responsibilities include direct pay administration of

claims, claim approvals, financial planning, etc.

Quality Director, Rieter Automotive NA, Farmington Hills, MI - 2002-2006

Automotive Tier 1 manufacturer of automotive acoustic/thermal insulation

and carpet products.

Scope: Report to CEO, up to 3 direct reports and 10 indirect. Direct

responsibility over all aspects of quality for NVH business (6 sites).

Leader of global initiatives in customer satisfaction and operational

performance improvement. Accountable to drive culture change to achieve an

efficient and effective organization.

Quality Director, Inergy Automotive Systems, Troy, MI - 2001-2002

Automotive Tier 1 supplier of fuel systems.

Scope: Reported to VP Business Unit, up to 4 direct reports and 6

indirect. Responsible for quality, cost reduction and efficiency with

Chrysler products manufactured at 6 sites in 5 countries.

Warranty Manager, Inergy Automotive Systems, Troy, MI - 1998-2001

Scope: Reported to VP Quality with 4 direct reports. Responsible for Tier

1 warranty reduction.

Quality Manager, Valeo Wiper Systems NA, Auburn Hills, MI - 1997-1998

Automotive Tier 1 supplier of windshield wiper arms, blades and module

assemblies.

Scope: Reported to Quality Director with up to 12 direct reports.

Responsibilities included OEM PPM reductions, customer concern response &

containment, Quality System certification and maintenance.

Quality & Warranty Engineer thru Manager, United Technologies Automotive NA

- 1990-1997

Automotive Tier 1 for electrical components.

Scope: Assignments in various business groups within the NA Electrical

Division. Up to 6 direct reports.

Quality Manager, White Consolidated Industries, Edison, NJ - 1988-1990

Major appliance manufacturer of room air conditioners and dehumidifiers.

Quality Engineer, Allied Bendix Aerospace, Teterboro, NJ - 1987-1988

Military contractor manufacturing electronically controlled gyroscopic

guidance systems.

Quality Supervisor, Emerson Quiet Kool, Woodbridge, NJ - 1984-1987

Major appliance manufacturer of room air conditioners and dehumidifiers.

Education

5 Day Lean Experience, Lean Learning Center, 2008

Toyota Production Systems (TPS) Workshop for Executives, Dana, 2007

Certified Quality Manager (CQM) Prep, ASQ, 2006

Senior Management Leadership & Policy Deployment, TBM, 2004

Kaizen Promotion Office Workshop, TBM, 2003

Internal & Lead Auditor (ISO/TS 16949-2002, ISO 9000), Multiple Trainers,

1996 & 2002

Software: MS Access thru Advanced 1999, MS Project 1996

Global 8D and Team Oriented Problem Solving, Ford Motor Company, 1998 &

1991

Reliability Engineering (CRE), ASQ, 1989 & 1993

Taguchi Methods of Quality Engineering, ASI, 1992

American Society for Quality, Certified Quality Engineer 1989

BS Mechanical Engineering Technology, University of Pittsburgh 1984

Keywords

Kaizen, Six Sigma, Shainin, APQP, Problem Solving, Program Management,

Process Mapping, 8D, DMAIC, machining, forging, heat treat, casting,

plastics, injection molding, blow molding, extrusion, welding, fabrication,

assembly, automation, electronics, HVAC, water jet, paint, Supplier Quality

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