Customer Service Manager

Heather A. Beach 718-***-****

** ******* **** ********* *****, NY 12590

**************@*****.***

Professional Experience

Target, Spring Valley, NY

January 2009 - Present

Executive Team Leader - Human Resources

Achievements:

Improved Retention by 50% from previous YTD Retention

Increased Attendance % of Employees by 15% YTD

Decreased Store's Compliance from 19% in February 2009 to 1% by January 2010 to

minimize potential violations from NYS

Decreased Stores Safety index scores by 3% from last year by driving a safe culture

awareness within the store

Selected as District Co Captain to help drive safety within the district stores

Certified to Interview all Levels of Leaders within District

Selected as New Hire Trainer for Human Resource in the Business College for all New

Hire Leaders

Selected for an interactive LEAD training program for High Potential Leaders

Responsibilities:

Ensure a great place to work for all team members within the store by collaborating

with key leaders to help drive recognition and employee morale

Utilization of team first approach to help improve attendance, retention, and

increasing within store promotions

Develop, train and coordinate training programs and provide team trainers with the

knowledge to develop "best in class" team members

Conduct store investigations to maintain the "open door" culture within the store

Management of HR Team to complete day to day tasks in the store such as payroll, time

keeping, fun events, data entry keying for position management and communication to

store team

Qualify, screen and interview potential candidates for part time and full time

positions within store and district

Ensure Safety, OSHA regulations, and compliance is consistent thru the store and

district

Conduct New Hire Orientation to ensure proper communication on company's policies,

procedures, benefits and training

Maintain high level of confidentiality to continue the "open door" culture

Enterprise Rent-A-Car, Newburgh, NY

January 2007 - November 2008

Regional HR Generalist/Recruiting Administrator

Achievements:

Ran United Way Event and raised approximately $40,000 for 2008.

100% Open Enrollment for 2008

Received 98% on HR Generalist Qualification Exam within 8 - 10 months.

Ran Summer Internship successfully (including preparation of training & events)

Staffed Region with over 50 Drivers & 30 Car preps

Responsibilities:

Maintain communication with employees and key decision makers

Management of all employee timesheets within Region

Develop, conduct, and coordinate training classes for all employees

Organize events and projects including United Way efforts and Open Enrollment plans

Payroll analysis, processing, and administration

Hire, Develop and run Summer Internship Programs including events and training

classes

Develop cost efficient plans for the department and the region

Increase college recruiting efforts by developing and maintaining relationships

Qualify, screen and interview potential candidates for Part time and Full time

positions

Conduct Exit Interviews and analyze trends

Follow OSHA/OFCCP compliances

Conduct investigations to ensure company policies and procedures are being followed

Track all training and development of all employees within the region

Conduct New Hire Orientation and Benefits Training to all new hires

Prompt Responses to all employee questions & follow ups

Maintain a high level of Time management skills to produce both the Recruiting and HR

role within the region

Maintain high level of confidentiality

Enterprise Rent-A-Car, Floral Park, NY

May 2005- January 2007

Assistant Branch Manager

Achievements:

80%+ Customer Service Scores.

Consistent top performer on monthly employee rankings.

Received promotion to Assistant Branch Manager within a year.

Responsibilities:

Provide excellent customer service.

Market to new and existing accounts to increase market share.

Ability to multi-task.

Take part in daily supervision of branch operations.

Train & develop employees to get to the next level of their career.

Provide a friendly competitive work environment with a sales culture.

Create a branch specific action plan to implement at the branch.

Set performance goals for branch monthly and quarterly.

Hiring and scheduling of new and existing employees.

Education

SUNY New Paltz May 2006

Bachelor Degree in Business

Morrisville State College, Morrisville, NY

Associate Degree in Business Administration

December 2003

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