Customer Service Information Technology

Jeffrey B. Agler

**** ******** ****., ********, ** 20817

240-***-**** (abm354@r.postjobfree.com)

SUMMARY

Mr. Agler is a senior executive and proven technology leader with over 20 years of experience in

Operations, Strategic Planning, Information Technology Management, Application Development,

Systems Deployment, and Customer-Focused Technology/Relationship Management.

LEADERSHIP EXPERIENCE

CURRENT

Management Systems Service, Inc., (Rockville, MD -1999 to Present)

President

Management System Services (MSS) is an $8 million Information Technology Solutions Provider with

50 employees. Customer base includes Federal government, mid-size commercial businesses and

non-profit agencies. Mr. Agler, as President, assumes both leadership and operations roles for MSS.

His responsibilities include strategic planning, management of business operations for MSS customers,

vendor management and hands-on management of the top to bottom MSSI technical

architecture/infrastructure. Promoted to President from Vice President Operations after 6 years.

Primary areas of focus:

• Leadership – Providing vision by forecasting technology trends.

• Operations –Leading business development efforts; hiring, motivating and supervising office

and technical staff to provide exceptional customer service; managing Peachtree bookkeeping

and order management system.

• Communication – Utilizing effective formal (written) and informal (verbal, relationship) skills.

• Financial Planning - Establishing annual plans and budgets. Monitoring market forces and

internal benchmarks, and adjusting forecasts as needed.

• Strategy – Formulating long term strategic direction for MSS by assessing market trends and

their impact on customers. Developing systems and deploying business process re-engineering

roadmaps to satisfy customers’ long term requirements.

Significant accomplishments:

Developed and implemented strategic plans for business development. Achieved 80%

increase in revenue and 50% increase in profitability over 4 years.

Defined measurable goals for accounting, project management and technical teams to provide

top-tier system support and customer service.

Created and led successful teaming strategy resulting in a 10 year IDIQ with a $1B dollar cap.

Led successful effort to make MSS the vendor of choice for EDS, Northrop Grumman and

Lockheed Martin for desktop support.

Created a joint venture between MSS and SDVO to pave the way for tripling the amount of

hardware sales with the federal government.

CURRENT TECHNOLOGY AREAS OF EXPERTISE

• Architecture – HP, HP-UX, Windows, Oracle, Tuxedo, Remedy

• Infrastructure – Server, SAN, NAS, Cisco Routers and Switches, Disaster Recovery

• Web/Intranet and Development – .NET, BEA WEBLOGIC, Voice over Internet (VOIP)

• ERP – People Soft: People Tools 1 and 2, SQR, Accounts Receivable, Order Management,

Billing, HRMS

• Virtualization – Data Storage Techniques that minimize physical redundancy

J. Agler – p.2

LEADERSHIP EXPERIENCE

ADDITIONAL

Thales Communications, Inc. (Rockville, MD – 1995 to 1999)

Senior Director of Information Technology – Information technology leader supporting 500 users

for a $300 million manufacturing operation.

• Developed a three-year strategic plan for the IT department resulting in a 25% productivity

improvement for electronic timecards, capital expenditures and purchase requisitions.

• Implemented one of the first U.S. manufacturing PeopleSoft ERP installations.

• Achieved ISO-9001 corporate certification documenting all IT processes.

• Oversight of desktop support, network operations, application development and

telecommunications.

• Ownership of system security, backup, and disaster recovery protocols.

• Promoted from Senior Network Engineer after 3 years.

Significant accomplishments:

• Installed the first nationwide PeopleSoft ERP system in the Manufacturing/Supply Chain

World.

• Implemented and led a technical and functional team with limited budget and resources on time/

under budget a rare occurrence in the ERP realm.

• Developed/deployed a Corporate-Wide Disaster Recovery (DR) plan.

• Successfully achieved over $1 million in first year savings, stabilizing the remaining employee

base..

Techmatics, Inc. (Fairfax, VA – 1994)

Project Leader / Senior Network Engineer – Lead significant server installation for the United

States Postal Service purchasing centers.

• Managed information technologoy operations for LAN administration, QA/QC and Help Desk

Services for the United States Postal Services National Headquarters.

• Automated purchasing operations for twelves service centers nationwide.

• Developed requirements for implementing next generation systems.

Hebrew Home of Greater Washington (Washington, D.C. – 1987 to 1994)

Director of M.I.S. – Managed $8 million information technology budget and the administration of 400

desktops, installation.

• Planned, selected and implemented an integrated Patient Information/Financial System for the

largest long-term care facility in Maryland.

• Designed, developed and executed a LAN supporting 400 users across multiple locations

utilizing the latest in data and telecommunication technology.

• Promoted from Director of MIS to Administrator responsible for additional key operational area

including purchasing, pharmacy, xray, lab, and food service.

EDUCATION

- Binghamton University, Binghamton, New York - Bachelor of Arts in Economics

- New York University, New York- Diploma Program in Computer Technology

J. Agler – p.2

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