Administrative Assistant Customer Service

Kristina M. Fratinardo

** ********* ****, **** **, Harriman, NY 10926

845-***-**** (H) 914-***-**** (C)

***********@*****.***

Profile

I am an administrative professional with 15 years of experience. Highly

organized, efficient and skilled in a variety of administrative tasks,

including:

Office Organization & Scheduling & Calendaring

Administration Meeting & Event Planning

Records & Database Management Filing & Data Entry

Microsoft Office & Document Telephone & Front Office Reception

Repository Databases

Experience

PFiZer (LEGACY Wyeth Research) - Pearl River, NY

Sr. Administrative Specialist, 8/00 to Present

. Manage the daily needs of the Assistant Vice President of Bioanalytical

R&D and 40 of his direct reports by filing, purchasing, photocopying,

mail distribution, travel planning, expense reporting, maintaining office

supplies, equipment and departmental calendars. Arrange

meetings/conferences for on and off-site senior staff, including booking

conference rooms, arranging catering, coordinating

materials/presentations and audio/visual set-up. Assist in interviews and

acclimation of new employees.

. Standard Operating Procedures (SOP) Coordinator - Responsible for

coordinating and tracking the development, review, approval, issuance,

and accessibility of Bioanalytical R&D and Biotransformation SOPs for the

Andover, Collegeville and Pearl River locations.

. Laboratory Operating Guidelines (LOG) Coordinator - Responsible for

coordinating and tracking the development, review, approval, issuance,

and accessibility of Bioanalytical R&D LOGs for the Collegeville and

Pearl River locations.

. Protocol Procedure Coordinator - Responsible for the development, review,

approval, issuance, and accessibility of Bioanalytical R&D Non-GLP

Protocols in Pearl River.

KELLY SERVICES/WYETH-AYERST PHARMACEUTICALS - Pearl River, NY

Administrative Assistant, 2/99 to 8/00

. Managed daily needs of the department office area including filing,

database management, purchasing, photocopying, mail distribution, payroll

distribution, maintaining office supplies and equipment.

. Tracked, wrote, formatted and issued SOPs and Batch Records. Coordinated

review of production documentation with Quality Assurance.

Kristina M. Fratinardo

. Collected and tracked data for Manufacturing Discrepancies Investigation

Reports (MDIRs). Maintained training log for department employees.

Maintained logs and information database on test results of rooms and

personnel.

KEEGAN AGENCY/NATIONWIDE INSURANCE - Suffern, NY

Administrative Assistant 2/96 - 2/99

. Performed various office tasks including preparation of insurance quotes,

reporting new claims, process payments, correspondence, updating auto

policies and general customer service.

LAW OFFICE OF SHMUEL B. KLEIN - Spring Valley, NY

Legal Assistant 10/94 - 2/96

. Executed various office tasks including the preparation of bankruptcy

petitions, motions, briefs, summons and complaints in an action for

divorce, documentation for civil proceedings, billing and process

serving. Responsible for correspondence with clients, court clerks and

judges for various calendar activities.

Education

BERKELEY COLLEGE OF BUSINESS -Associates in Applied Science Degree -

Paralegal Studies Program

ROCKLAND COMMUNITY COLLEGE -Associates Degree in Liberal Arts and Science-

Humanities and Social Science

Computer Skills

Knowledgeable in Microsoft Windows 2000 and XP, Access, Word, Power Point,

Excel, Electronic Document Management System (EDMS), Electronic Document

Management System for Research (EDMSr)

References

Available upon request

Contact this candidate