CAREER SUMMARY

Results-driven, customer focused IT professional with demonstrated ability

to lead successful projects in rapidly-changing business environments.

Certified PMP, leadership background includes enterprise business systems,

ERP, CRM, strategic planning, application development & customization,

project management, business intelligence, offshore teams, multi-site/multi-

platform environments, best practices, continuous improvement & SOX.

Extensive experience in working in all stages of the SDLC. Solid

understanding of IT architecture, systems analysis/design, applications

development, systems integration and implementation. Distinctive ability

to develop, motivate and retain high-performance teams that consistently

deliver results.

PROFESSIONAL BACKGROUND

AMERICAN RED CROSS OF GREATER GRAND RAPIDS

Mar 2009 - Current

Local Chapter of the American Red Cross serving the citizens of Barry,

Ionia, Kent and Montcalm counties in West Michigan.

IT Manager

Currently volunteering in the American Red Cross helping them with their IT

Systems and bringing to them the best practices that I have learnt during

the course of my career. Helping the local chapter in the integration of

the National Red Cross Systems DSHR & LMS with the local systems, mapping

of volunteers, other personnel and resources on Google Maps and helping in

the preparation for planning of Sharepoint project for the disaster

services team. Also managing their help desk operations and supporting a

staff of approx 200.

Herman Miller, Inc.

Feb 1999 to Dec 2008

A leading $2 billion global company that researches, designs, manufactures,

distributes furniture & accessories for office, healthcare, educational and

residential settings based in Zeeland, MI. NASDAQ Symbol - MLHR.

Director ERP Applications

Directed a full range of enterprise software capabilities consisting of

packaged applications such as Baan ERP, Best FA, IBM GERS, Hyperion,

BusinessObjects etc. as well as custom developed in-house applications.

Had overall responsibility for system performance & customer satisfaction

in the areas of manufacturing operations, financial systems, logistics and

business intelligence. Reported directly to the Vice President of IT,

serving as a corporate resource for strategic planning, selection of

applications/technology solutions, contract management and supplier

relations. Some of the my noteworthy career highlights at Herman Miller

included;

. Played a key leadership role in implementing Customized ERP solution in

all 9 manufacturing plants across West Michigan and Georgia, replacing 4

ERP systems and standardizing one version of customization across the

enterprise that each plant/line could enable or disable.

. Streamlined and standardized bar coding and RF real-time data collection

for greater efficiency in production, receiving and inventory control;

proposed a browser based solution that allows the use of any generic RF

gun (potential savings of $600K-$1000K).

. Championed the integration of Lean Principles (TPS) with a wide variety

of applications for greater operational efficiency/accuracy including PLC

machines, production scoreboards, engineering drawings and flow control.

. Generated annual savings of $150K and improved order completion

reliability by replacing MQ series with a custom solution utilizing a

PERL and DB2 connect.

. Key contributor to securing a corporate-wide competitive advantage,

improving the reliability of shipments from 65% to 99% through the

successful implementation of ERP solution.

. Ensured adherence to Sarbanes Oxley compliance for all IT Systems,

procedures and controls, played a key role in disaster recovery and

business continuity planning.

. Successfully implemented Voucher on Receipt functionality in AP that

resulted in an annual saving of more than $150K.

. Monitored the IT trends, technologies and developments taking place in

the industry, and served on the Change Board which evaluated all requests

for development and customization.

My direct responsibilities included the management of the teams consisting

of analysts and developers overseeing the following areas;

1. Customizations & Support of ERP - Oversaw customization of the ERP

applications, development of new applications/interfaces, performance

tuning of the applications etc.. This included all functional areas used

at Herman Miller i.e. Manufacturing, Purchasing, Finance etc..

2. Finance Applications - Responsible for all financial applications and

helped in the development & implementation of new financial systems and

support of existing financial systems. The finance shared services were

spread across different areas and supported manufacturing, purchase, order

management, fixed assets, GL, AP, AR etc. across various systems like Baan

ERP, Mainframe, Oracle Applications, Best FA, IBM GERS for T&E, Hyperion

etc..

3. Java and Middleware - Oversaw team for development and support of Custom

applications on the Java platform. The team had successfully developed a

Web based custom application called Logistic Execution System (LES) and

Trailer Tracker build using IBM Websphere. The team also used technologies

such as SOA, Web services, XML, perl scripting etc..for integration and

middleware such as Webmethods, Baan Openworld and MQ.

4. BusinessObjects - My team supported this BI tool and was responsible for

the training & rollout and on going support of BusinessObjects. Business

partners could access, analyze, and share customer, sales, finance,

product, dealer, and employee information irrespective of the source of

data.

5. Data Management - This team was responsible for ensuring the

availability of live production data in the test environment to support

Integrated Functional Testing (IFT) and Integrated Interface Testing (IIT).

This team also played an important role in the cutover process of the

Implementation. This team also responded to mass data changes when

requested by Business Partners.

Baan USA, Inc.

Jun 1994 to Feb 1999

Baan Info Systems (India), Pvt. Ltd.

Mar 1989 to Aug 1993

Baan USA was a leading Software Vendor providing solutions for ERP and

Business Applications. The company was acquired by Invensys which was later

sold to SSA Global which was then acquired by Infor. Baan Info Systems was

a fully owned subsidiary of Baan International based in the Netherlands.

Project Manager (Product Engineering Group) 1997 - 1999

Group Coordinator (Product Engineering Group) 1996 - 1997

Project Manager (Product Development) 1994 - 1996

Senior Software Engineer

1989 - 1993

Progressively-responsible leadership roles included providing specialized

knowledge of the Baan application to prospects and existing clients,

conducting workshops in various areas of the application. Worked in

application development in core R&D with multi-site development partnering

with other Baan development centers in North America, the Netherlands and

India as well as with customers, partners, consultants from around the

world. Provided third level application and implementation support to

other Baan departments, Baan partners and customers.

. Successfully managed a multi-site team of Project Leaders/Software

Engineers in the standard development of Triton 3.0 and 3.1 as well as

Baan IV and V applications. Was the key architect for the General Ledger

module.

. Championed and led the development/implementation of the PMC (Product

Maintenance and Control module that is used for distribution of software

bug fixes / patches and ensuring integrity of the software installed.

This had contributed tremendously to increased reliability of the

software and customer satisfaction.

. Led a team of 30 software engineers in addressing QA issues in the

product, reducing 1,200 identified bugs in the system to less than 50

over a three-month period.

. Key architect for the development of the DDC (Direct data collection) as

well as leading performance enhancements in critical application areas

and business functions leading to increased operational efficiency among

the customer base.

. Provided project management and customer support, traveling extensively

to customize various versions of Baan for customers in Netherlands,

Belgium, Germany, France, Spain, USA, UK and Canada.

. Core R&D team member during the development and maintenance of various

products of Baan like BMCS1.8, BFCS1.8, BOCS1.8, Triton 1.0, 2.0, 2.2,

Triton finance 3.0, Baan IV, Baan V. Also, executed financial

localizations in USA, UK, France and Spain.

S.E. Technologies, Inc.

Sep 1993 to Jun 1994

S.E. Technologies was a Consulting firm providing solutions in the ERP

arena and venturing in the Baan and Manman/X platforms.

Project Manager

Responsibilities included managing client relationships, estimating the

scope of projects/proposals and executing the projects that are approved,

ensuring productivity and training of technical staff on Baan products and

Manman/X. Project management, systems analysis and design, and custom

software development for clients in Baan and Manman/X.

Previous Business Experience (1983 to 1989)

Earlier, served as a Systems Analyst and Programmer for Hindustan Thompson

(An associate company of JWT), Burroughs Wellcome (merged in to Glaxo),

Godrej Soaps, Prime Computers and Datamatics.

EDUCATION

Bachelor of Science from Bombay University

Post Graduate Diploma in Computer Science from Datamatics Institute of

Management

Certified Project Management Professional (PMP) from Project Management

Institute (PMI)

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