Project Manager Customer Service
Resume:
Resume
Roger W. Peterson
Albany, OR 97321
*************@***.***
Profile
** ***** ********** ** ************* and distribution. Starting as a
minimum wage production temp, and accepting added responsibilities, I
became part of the upper management team. Using strong interpersonal and
organizational skills, I was able to successfully bridge the exacting
demands of the CEO, to the potential of the staff, helping them succeed
through training and better processes, as the company grew from $2M in
sales to $9M. As an agent of change, and using team dynamics, we brought
a "mom and pop operation" culture to accept the global expectations of
Lean Manufacturing, and ISO Certification.
Work Experience
AM Equipment, 06/1995 to 11/2008
402 E. Hazel St.
Jefferson, OR 97352.
www.amequipment.com
Responsibilities:
1. Manage the production work cells, seek and implement continuous
improvements, ensure production schedules were met, ensure correct
inventory levels, negotiate material and component part costing,
create training materials and teach procedures and skills, OSHA
compliance, satisfy ISO9001:2000 requirements, satisfy documentation
requirements, establish packaging and logistic criterion, problem
solving.
2. Audit customer satisfaction and applications of our product, recommend
systems improvements, liaison between engineering, accounting, and
management teams, negotiate contracts, cost/profit analysis, customer
care and problem solving, training.
3. Strategic planning as part of the management team, feasibility -
profitability corporate proposals and product development plans,
crisis management.
4. Sales and marketing, create presentation materials, global expansion
planning and implementation, training.
Accomplishments
. Helped and encouraged staff to overcome career obstacles.
. Improved the accuracy of critical documentation.
. Created a single part in solving a customer's problem, that generated
exceedingly great profit.
. Established standard pricing
. Reduced labor costs in many processes.
. Hired and trained a bi-lingual Customer Account Rep to open Mexican,
Central and South American markets.
. Created presentation materials for sales.
Education
Northwestern College, St. Paul, MN, BA in Biblical Studies, 05/1980
25 years of Pastoral Ministry in the church learning to work with people.
13 years of Business Management training by the owner of AM Equipment.
Skills and interests
Computer Skills: MS WORD (40wpm), EXCEL, Fox Pro, Outlook, PowerPoint
General Handyman: vehicle and building repair and maintenance,
woodworking,
gardening / landscape design
Reading, cooking, traveling, fishing.
A complete Employment History with Personal References follows below
Roger W. Peterson, SSN: ***-**-****
Employment History
06-1995 to 11-2008
AM Equipment, 402 East Hazel, Jefferson, OR 97352
Wiper Team Leader, 45+ hrs/wk
Responsibilities:
. Manage the production work cells, seek and implement continuous
improvements, ensure production schedules were met, ensure correct
inventory levels, negotiate material and component part costing, create
training materials and teach procedures and skills, OSHA compliance,
satisfy ISO9001:2000 requirements, satisfy documentation requirements,
establish packaging and logistic criterion, problem solving.
. Audit customer satisfaction and applications of our product, recommend
systems improvements, liaison between engineering, accounting, and
management teams, negotiate contracts, cost/profit analysis, customer
care and problem solving, training.
. Strategic planning as part of the management team, feasibility -
profitability corporate proposals and product development plans, crisis
management.
. Sales and marketing, create presentation materials, global expansion
planning and implementation.
Salary $77022 Annually plus Med. Reimbursement
Position terminated due to lack of business
03-1990 to 09-2004
Springhill Alliance Church, 1300 NW Springhill Drive, Albany, OR 97321
Senior Pastor, 40 hrs/wk
Responsibilities:
1. Evangelism, teaching, preaching, administration, oversight of the
congregation.
2. Counseling, problem solving, connecting parishioners with needed
resources,
promoting group support.
3. Planning and facilitating events and ministries, training volunteers,
supporting
community agencies, programs, and resources.
4. Planning and implementing the restructuring of the corporation,
oversight of property
development and remodeling, satisfaction of National and District
denominational
requirements. Establishment of bylaws, a governing board, and the
creation of a
budget proposal.
Salary $1000 Monthly
Church closed by the denomination. Contact: CM & A District Office, 29757
SW Boones Ferry Rd, Wilsonville, OR 97070, 503-***-****
08-1981 to 03-1990
The Dalles Alliance Church, 207 West 4th Street, The Dalles, OR 97058
Church Planter - Senior Pastor, 60+ hrs/wk
Responsibilities:
1. Establish a new church in The Dalles, Oregon.
2. Evangelism, teaching, preaching, administration.
3. Counseling, problem solving, connecting parishioners with needed
resources,
promoting group support.
4. Satisfy the National and District denominational requirements.
5. Planning and facilitating events and ministries, training volunteers,
supporting
community agencies, programs, and resources.
Salary $3000 Monthly
Moved to Albany to help overcome growth problems and to restructure the
Albany Alliance Church.
09-1980 to 08-1981
United Parcel Service, Swan Island Hub, 6125 North Basin Ave. Portland, OR
97217
Truck Washer, 25 hrs/wk
Responsibilities:
Wash, re-fuel, and check preventative maintenance items on tractor-
trailer rigs.
Wage $13.50 Hourly
Moved to The Dalles, OR to start a church
10-1978 to 05-1980
Minneapolis/St. Paul Metro Transit, Midway Garage
Contact: Metropolitan Council Human Resources, 651-***-****
Bus Driver
Responsibilities:
Drive 2 morning route loops during rush hours.
Drive 3 afternoon route loops during rush hours.
Wage $10.50 Hourly
Moved to Portland, OR for graduate school.
05-1974 to 12-1977, 50+ hrs/wk
Hamel Cycle Works, University Ave, St. Paul, MN
Service Manager/Mechanic
Responsibilities:
1. Customer Service: Schedule repairs and custom modifications, assign
work to crew, orient and train owners of new vehicles, Solve
problems.
2. Mechanical: Repair or rebuild stock British motorcycles.
Custom modify for show or racing.
Wage $5.00 Hourly Seasonal Work
Resigned to attend college.
03-1974 to 03-1976
United States Postal Service, Downtown St. Paul
LSM Operator
Responsibilities:
Daily sort the mail
Wage Unknown
Resigned to work on motorcycles
06-1971 to 12-1973
WIW Motorcycles, Blaisdell and Lake Streets, Minneapolis, MN
Mechanic
Responsibilities:
Repair or rebuild stock British motorcycles, custom modify for show
or racing.
Wage: Unknown
Shop Closed.
10-1969 to 06-1971
Northwest Bell Telephone, Hopkins, MN Garage
Night Repairman
Responsibilities:
Troubleshoot problems in the phone line, repair cables, terminals,
etc...
Repair equipment installed incorrectly
Wage: Unknown
Resigned to work on motorcycles
03-1967 to 10-1969
US Army, 7th & 5th USSF Group
Responsibilities:
US Army, Demolition / Tank Killer Team Leader
USSF, Communications
Wage: Unknown
Early release (5 months) from enlistment due to a family medical emergency
Other jobs
- Sold men's clothing in a department store during High School
- Clerk and delivery boy in a corner drug store during High School
- Seasonally drove a snow plow
- Temporary material handler for DELCOR Industries after WIW closed.
- Pumped gasoline during College
- Painted houses during Seminary
- Clerk at Fred Meyer for a year in The Dalles
Roger W. Peterson
1452 NW Skyline Drive, Albany, Oregon 97321
541-***-**** Home, 541-***-**** Cell
Personal References:
Rev. Ed Sweet, Senior Pastor
Valley Christian Center
577 Scravel Hill Road
Albany, OR 97321
Mr. Jock Elliott, ODOT Project Manager
1427 NW Skyline Drive
Albany, OR 97321
Mr. Gary Brown, Business Owner
Commercial Real Estate Solutions
120 Main Street SE
Albany, OR 97321
Mr. Clayton Dluehosh, Business Owner
Edward Jones
937 Geary Street SE
Albany, OR 97321
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