OBJECTIVE

Competent technical writer professional with experience in technical

writing, copyediting, and proofreading seeking a technical writer position.

PROFESSIONAL EXPERIENCE

IBM Tivoli Software (Agoura Hills, CA) Information Developer 2008-

Present

- Develop, write, maintain, and update a complex software documentation

set for a mainframe monitoring system including: user guide, tuning

guide, online help, troubleshooting guide, and planning and

configuration guide.

- Embrace the Agile software development process by attending daily

scrum meetings, sprint planning sessions, reflections meetings,

customer demonstrations, internal demonstrations, and release planning

sessions.

- Inspected OMEGAMON XE for Storage on z/OS documentation set and used

the Fagan inspection reporting sheet to record feedback.

- Interface with software testers, developers, and development managers

to assimilate new features and updates to the OMEGAMON XE for Storage

on z/OS software product.

- Trained an information developer in China on how to author in DITA,

use the Rational Team Concert software tool, deliver online help, and

update documentation.

Ixia (Calabasas, CA) Associate Technical Writer 2006-2008

- Research, rewrite, edit, proofread, and maintain complex software

documentation and release notes for the technical publications

department at a leading high-tech provider of multiport data traffic

generation and performance networking testing systems.

- Update manuals in a timely manner.

- Ensure documentation content produced by in-house and offshore writers

is grammatically correct.

- Collaborate with development managers and engineers to assimilate

technical information and designs.

- Produce content that's clear, concise, and consistent in tone, which

adheres to established department style guidelines.

- Completed Cisco Networking Academy Program coursework to better grasp

all technical concepts.

- Promoted after serving 7 months as a technical writing intern.

SAGE Publications (Thousand Oaks, CA) 2002-2007

Freelance Proofreader 2004-2007

- Proofread academic social science and medical journals for the

journals production department at an independent international

publisher of journals and books.

- Mark pages for typographical, stylistic, and grammatical errors;

verify content accuracy and ensure consistency in grammar and style in

adherence to editorial style guide.

- Proofread a variety of social science and scientific, technical, and

medical journals such as American Behavioral Scientist; Behavior

Modification; Bulletin of Science, Technology, and Society; The

Diabetes Educator; Gender and Society; Journal of Black Studies;

Journal of Holistic Nursing; Journal of Management Education;

Lifelines; Research on Aging; Science Communication; Space and

Culture; and Violence Against Women.

Staff Proofreader 2002-2004

- Proofread a minimum of 72 pages per day of printed material.

- Developed and employed a strong working knowledge of American

Psychological Association (APA), American Sociological Association

(ASA), American Medical Association (AMA), and Chicago writing styles.

- Regularly attended and participated in department editorial meetings.

Editorial Assistant 2002

- Provided editorial support to a busy 40-person department.

- Quickly promoted after only 2 months on the job.

2D Publishing (Canoga Park, CA) Customer Service Representative 2001-

2002

- Addressed customer inquires within the subscriptions department for

Junior Baseball magazine.

- Processed subscriptions; made weekly deposits; responded to customer

inquiries in writing and by phone; fulfilled book, magazine, and video

orders; researched and contacted subscription agencies.

- Proofread the 50-page bimonthly magazine.

EDUCATION

California State University (Channel Islands, CA) BA in English 2006

Moorpark College (Moorpark, CA) AA in Philosophy 1999

SKILLS

Technical: PC and Mac proficient; MS Office; MS Visio; Adobe FrameMaker;

Arbortext Epic Editor; Adobe Acrobat; HyperSnap; Beyond Compare; Author IT;

ID Workbench; Rational Team Concert; SGML; DITA.

Style Manuals: Microsoft Manual of Style for Technical Publications; the

Chicago Manual of Style; AMA, ASA, and APA manuals of style.

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