JAMES J. GONZALEZZ

South Salem, New York *****

Cell: 914-***-****

abm303@r.postjobfree.com

PROFILE:

** ****** ***** ** ********* in data center operations and management inclusive of planning and

design, installation and management of multiple data center operations.

20 Key resource in the resolution of critical data center operational issues from capacity planning

to hardware and software installations, disaster recovery and effective vendor and staff

management.

21 IT operations and project management professional with extensive IT infrastructure experience

driven to deliver global projects in a timely and cost effective manner.

PROFESSIONAL EXPERIENCE:

Unilever, Trumbull, CT 9/2009 – Present

Jr. Legato Technician (Contract Employment)

Hands on technical responsibilities ensure that systems, backup performance and events are

continually monitored to preserve service at the highest possible level.

22 Use of Tivoli workload scheduler and Tivoli Tec to monitor the batch environment.

23 Use of Legato Networker to monitor the backup environment and performs Legato restores as

requested.

24 Identification, investigation and resolution of technical issues that require escalation.

o Monitor the problem tracking ticket process is promptly generated

o Coordinate the timely involvement the appropriate personnel (including suppliers).

25 Ensure that any media handling tasks are executed in a timely fashion, which can include

ejecting/loading tapes from silos and preparing tapes for shipment to offsite facility.

26 Ensure sufficient supply levels to support the nightly batch cycle.

27 Interact with hardware vendors to direct repairs and provide oversight when needed.

Major League Baseball Network, Secaucus, NJ 8/2008 – 8/2009

Technical Operations Technician

MLB Network launched on January 1, 2009 in approximately 50 million homes as the

largest network debut in cable history exceeding any other cable television launch by

approximately 20 million. MLB Network won “Project Management Institutes” PMI®

Project of the Year (POY) Award for 2008. This award recognizes the

accomplishments of a project and the involved project team for superior performance

and execution of exemplary project management.

28 Designed and implemented Datacom network to provide initial connectivity to 125 new

employees.

29 Installed patch panels, ran cabling and terminations to punch down blocks.

30 Installed laptops and desktop PCs, dual monitor workstations, purchased and installed

conference room AV collaboration equipment, and 802.X wireless LAN.

31 Evaluated and purchased desktop and data center technical equipment and supplies.

o Performed cost/benefit analysis, obtained and evaluated quotes and pricing to ensure

compliance with budgets.

o Coordinated and oversaw vendors for all IT hardware, software and facilities

operational expansion and upgrades.

o Handled troubleshooting, repairing and upgrading of PC’s and servers.

32 Performed server builds, rack installation, network connections. Installed cat5E, cat6 and fiber

patch cables for related equipment and conduits for cabling.

Legg Mason, Global Asset Management Firm, Stamford / Norwalk, CT 11/2007 – 8/2008

Infrastructure Specialist (Contract Employment)

33 Maintained, installed and mirrored existing system from datacenters in Baltimore and the New

York Times building to a new disaster recovery site in Norwalk, Connecticut.

34 Responsible for maintaining IDF closets, Avaya phones and Dell Desktops in two Stamford,

Connecticut locations.

35 Managed and tracked all incoming and outgoing equipment through Mercury.

36 Server builds, rack installation and de installation, network connections, Cisco routers and

infrastructure consolidation.

37 Maintained proper electrical current to servers, generators, battery room and sub power room.

38 Responsible for fire, A/C and water detection alarms.

Avon Products Inc., Rye, NY 9/1998 – 11/2007

Senior Computer Operator

39 Managed 13,000 square foot, 7 x 24 x 365 data center (8000+ global users).

40 Daily processing of 10,000 transactions daily, over 1 billion transactions processed per year.

41 Conducted capacity planning by analyzing floor space, power and cooling requirements.

42 Supported Project Managers by providing recommendations and analysis of user requirements,

and resources in the coordination and refinement of infrastructure project plans.

43 Performed server builds, rack installation and de installation, network connections and

infrastructure consolidation.

44 Responsible for building of both Windows and Solaris servers using pre scripted builds as

needed.

45 Remote Access and Control Management: Maintained, connected and administered 500

servers using KVM over IP.

46 Managed and tracked all incoming and outgoing equipment through Remedy (BMC).

47 Supervised vendor relations and activities including, but not limited to: IBM, EMC, HP, DELL,

SUN, SIRIUS, AVOCENT

48 Responsible for adherence to all (SLA) Service and Operations Level Agreements.

49 Provided 24 X 7 support of all Mission Critical Applications (all platforms).

50 Assisted in backup administration of over 500 UNIX and Windows servers using Legato

Networker

51 Participated in bi yearly Disaster Recovery business continuity exercises of all mission critical

implementations. (SunGard Carlstadt, New Jersey)

52 Maintained proper electrical current to server racks based on load requirements of either AC

and/or DC power requirements at all times and related sub panels.

53 Oversaw installation and maintenance for physical security: access control, CCTV security

system, location of fire and water detection alarms underneath Data Center floor.

Reader’s Digest Association, Pleasantville, NY 6/1981 – 9/1998

Senior Computer Operator

54 Monitored host batch environment and ensured issue resolution to meet business service levels.

55 Responsible for executing and updating the company’s master customer mailing list database.

56 Worked with clients, support staff, and vendors to troubleshoot hardware and software issues.

Performed weekly backups and IPLs on IBM os/390 Mainframe, Compaq servers and AS/400

to ensure proper functionality of resources.

57 Provided day to day direction of the Data Center team to ensure success.

TECHNICAL SKILLS:

Hardware:

58 Lenovo Laptops, Desktops

59 IBM Mainframe 2094 Model Z/104, AS/400 800 series

60 IBM MagStar Automated Tape Library (ATL) 3494. 3584/L23

61 IBM Virtual Tape Subsystem (VTS) 3494/B2

62 RS6000 Model 9119 595, 9117 570, 9111 520, 9110 51A, 9133 55A

63 Hewlett Packard Proliant DL380, DL580, DL740

64 Dell Power Edge 6850, 6650, 2950, 2900, 2850, 2800, 2650.1850

65 Sun Microsystems Sunfire 880, 440, Enterprise 420, 220

66 EMC storage Symmetrix, Clarriion, Celerra, Centera, LEGATO, (SANs)

67 IBM NetApp storage FAS 3020c, 3050c, 3070, 6070

68 Cisco Routers 6509, 2950, 7200, 9513

69 IBM High speed printer 3900

70 Avocent, Cybex, Cyclades, Raritan KVM switches

71 Bay Tech Power management

72 LD2 Water detection Systems

73 Fire Detection: FM200, Halon, and Sapphire

74 Precision Cooling: Liebert perimeter air conditioners

75 CCTV (Video surveillance) system

76 Avocent Corporation: Course 350:Using/administering DSView3 management

software

Software:

MVS, OS/390, Z/OS, TSO/ISPF, Jes2, IMS, DB2, CICS, JCL, Zeke, Zack, AS/400, Aix,

Windows, Dsview3 Management software 3.3.0 ( Avocent ), MS Office, Outlook, Lotus

Notes, Mercury, Maestro, JS console, Legato, Patrol, Siteangel, Quest Spotlight, Quest

Foglight, MQ software Qpasa, Interlink Software BES Business Enterprise Server (PEM),

Gomez Inc Website monitoring services.

EDUCATION :

Westchester Community College, Valhalla, NY

Associate in Applied Science Degree Computer Information Systems/Accounting

Skidmore College, Saratoga Springs, NY, Microsoft Windows NT/98

CAREER SKILLS:

Project management

Planning/budgeting

Staff supervision/training

User/client relations

Testing/implementations

Production operations/systems

Asset Management

Facilities systems management

Remote office support

Vendor/consultant relations

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