Human Resources Medical
Resume:
Donna Coonrad, CPP
Murphy, NC **906
OBJECTIVE A professional position where I can be part of a team
environment, solve problems and share knowledge from 15 years
experience in Payroll, HR and Benefits administration
SKILLS PROFILE
. CPP, Certified Payroll Professional, 2006 (FPC, 2005)
. Sun Coast Bay Area Payroll Chapter Past Vice President &
Treasurer
. Track record of establishing and maintaining high level of
customer rapport
. Experienced in processing multi-state payrolls, up to 4,000
employees
. Experienced user of PeopleSoft, SAP, Ultipro, Oracle, ADP
Enterprise and Lawson
JOB HISTORY Payroll Administrator August 2008-
March 2010
West Pharmaceutical Services, St. Petersburg, FL
Oversee bi-weekly payroll processing & upload to Ultimate
for 300+ employees
Manage Kronos Time & Attendance and all related activity
for the St. Petersburg facility Administration and
Review of On-Call pay, Daily Overtime, Double time and shift pay
Produce reports such as Punch Detail, Pre-Check Detail and
Weekly hours report
Develop relationships and assist employees with benefit
(Open) enrollment on-line,
all payroll inquiries (earnings/deductions), vacation
availability and point questions
Review attendance for all employees for annual Perfect
Attendance Award
Coordinate annual United Way campaign. Back-up to
Accounts Payable Clerk using SAP
Payroll Administrator Senior June
2007-Aug 2008
Comprehensive Health Management dba WellCare, Tampa, FL
Analyze and review earnings, administer benefit deduction
overrides, manage
Relocation reimbursement and run queries & balance semi-
monthly payroll runs
Fix errors/educate employees in response to emails and
open tickets on Help Desk
Reply to inquiries on FMLA, STD, Federal/State Taxes,
Garnishments and Child Support,
Tuition Reimbursement and Direct Deposit and/or Stop
Payments issues
Streamlined Escheated Check processes, saving WellCare
$20,000 in invalid, unclaimed
property (stale dated check) issues
Prepare and Balance Manual Checks, Severance Payouts and
all ACH activity for Finance
Payroll Benefits Coordinator April
2004-June 2007
EmCare Inc., Clearwater, FL
Responsible for payroll & benefit administration for 28
locations (ER's) in seven states
Open Enrollment administration and education for all
benefit-eligible employees,
including Medical, Dental, Life, 401k, Savings bonds and
Flexible Spending Accounts
Ensure highest possible level of accuracy and customer
care, using PeopleSoft software
Donna Coonrad, CPP
Page Two
Consultant through Robert Half Dec
2002-Feb 2004
Pepsi Bottling Group, Orlando, FL
Provided support to Payroll and Human Resources team
during conversion from ADP to
PeopleSoft 8.3 software to ensure a seamless conversion
for 32,000 employees
Administered military pay, tuition reimbursement,
retroactive pay and short-term
disability pay in coordination with a third-party vendor
Processed new hires, terminations, job changes, rate
increases, address changes
Corporate Payroll Kronos Administrator
February 2002-Oct 2002
Fairfield Resorts, Orlando, FL
Oversaw bi-weekly payroll processing for 1,700 hourly and
salaried employees at 33
locations in 17 states using Lawson software
Produced daily and weekly Crystal reports for sites;
modified hours and dollars in Kronos
Managed incentive pay and commissions; uploaded
spreadsheets during payroll
calculation and ensured error-free payroll
Payroll Supervisor May 1998-
August 2001
Freeman Decorating Company, Orlando, FL
Managed weekly payroll processing for 400-1,000 employees
including 4 union contracts
Printed all union checks in house, researched and
responded to inquiries on a daily basis
Organized department and ensured that all Record Retention
guidelines were met and
in compliance with Department of Labor, IRS, SOX and other
internal audit guidelines
Managed Accounts Receivable function and trained Payroll
and A/R Clerks
Benefits Administrator Oct 1994-
April 1997
Hard Rock Caf , International, Orlando, FL
Processed enrollments/terminations for medical, dental,
life, LTD and Cobra for 3,000
employees; educated employees on available options (PPO
vs. HMO)
Processed 401k enrollments, loans, hardship withdrawals,
rollovers and distributions
Administered non-qualified plan for highly
compensated/management staff
Resolved administrative problems with carrier
representatives
Verified calculations and paid monthly premium statements
for all group policies
Weekly reconciliation of 401k deferral and company match
for TRowe Price
Maintained plan documents, SPD's, all forms and reports
relative to all benefits
Implemented new benefit programs and traveled to cafes
throughout US and held Open
Enrollment meetings annually for medical plan and twice
yearly for 401k plan
ACTIVITIES Vice-President, Interim Treasurer, Suncoast Bay Area
Payroll Chapter, 2006, 2008
The Chapter supports The Spring of Tampa Bay, Inc. and Pet
Pal Rescue
Notary Public, State of Florida, 2009
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