System Project

AMIT MITRA

**** **** *** **

Seattle, WA *****

Tel: 206-***-**** (H), 206-***-**** (Cell)

Email: abm2zh@r.postjobfree.com

OBJECTIVE: A challenging position in software development, testing, or

support.

SKILLS:

Able to write and review JAVA/J2EE, JAVA Script, C, JSP, ASP, PHP, XML,

CSS, HTML, XHTML, DHTML and SQL queries, possess strong UNIX skills,

ORACLE, PLSQL, MYSQL and Middle Tier applications, experienced with

networking protocols such as TCP/IP, SOAP, Windows NT and 2000 servers,

IIS, Microsoft SQL, UNIX-HP/UX, Unix Shell Scripting, BEA WEBLOGIC, TUXEDO,

JOLT, ColdFusion and other Middleware interfaces, have strong analysis of

life-cycle development, understanding of J2EE applications, configure JVM

heap, JDBC connection pool, JVM threads, experienced in data warehousing

for Business methodologies, working knowledge of SAP/CRM, self-starting

with the ability to work independently, strong data mining and analysis

skills, good judgment and ability to make good decisions with appropriate

information, context and authority, have an excellent communication,

learning, strong interpersonal and team leadership skills, able to handle

multitasking and work well under pressure.

Programming Languages:

JAVA, JAVA Script, JSP, ASP, PHP, C, UNIX Shell Script, PL/SQL COBOL, JCL &

ASSEMBLER.

Applications:

FusionWorks, BigBrother, Hobbit, SAP/CRM, BAAN/ERP, PDM, CAPP, SHOPVIEW,

NCM, ORB, MOM, Configurator, Autosys, Remedy, Xeed, HP Openview-IT/O, SQL,

Visio, Microsoft Project, Excel, Power Point, SMS.

Databases:

ORACLE 9i, MYSQL, Sybase, MS SQL, DB2, CICS, VSAM, IDMS, MS Access.

Operating Systems:

UNIX-HP/UX, IBM- HP/AIX, Sun/Solaris, Linux, WINDOWS NT/2000, OS/390.

Hardware:

SQL Server, Win NT/2000, HP-9000, RS-6000, SUN ENTERPRISE -10000, Solaris,

SEQUENT, IBM

Web Servers:

Apache, IIS, Websphere, WebLogic, Tomcat, and JDK

Networking:

TCP/IP for Windows and UNIX

PROFESSIONAL EXPERIENCE:

06/09 - 01/10 TEK System/AT&T, Bothell, WA 98011

Position: Technical Architect

Responsibilities included:

* Middleware applications using ColdFusion MX7.

* Deployed Bizcomp (compensation) application.

* Validated and smoke tested, analyzed, troubleshoots, and debugged

application.

* Determined root causes of the issues.

* Worked with development, and project teams to deliver code fixes into

the production.

* Participated in system documentation, implementation, maintenance, and

project setup and analysis. Involved in system development lifecycle

(SDLC) project,

* Worked with application developers, internal customers, and other

technology teams to ensure high system availability and performance.

* Supported variety of systems and end users, including commission

compensation for the BMG Sales Force application, and TIVS (provides

the ability to validate the Federal Tax ID from Point of Sale).

* Wrote UNIX system monitoring Scripts as needed for Production

environment.

10/07 - 4/09 T-Mobile USA, Bellevue, WA

Position: Sr. Application Analyst

Responsibilities included:

* Analyzed, troubleshoots, debugged Middleware applications and

determined root causes such as TIBCO, TUXEDO, and Weblogic.

* Deployed various applications in the production environment.

* Tested of BUG fixing prior to implementation in the production

environment.

* Validated and smoke tested User Interfaces on the night of deployment.

* Built Weblogic Server Instances as needed.

* Worked with Engineering, Development, and Project teams to deliver

code fixes into the production environment.

* Participated in system documentation, implementation, maintenance, and

project setup and analysis.

* Involved in system development lifecycle (SDLC) project.

* Worked with application developer, internal customers, and other

technology teams to ensure high system availability and performance.

* Supported critical business strategies and worked with Development

team, Systems Management, and other IT functional teams to ensure

system integrity.

* Supported variety of systems and end users, including subscriber self-

service applications, applications used by retail store associates

(CAM, ICAM), and systems used by various internal departments.

* Involved with users to identify, evaluate, and develop solutions and

procedures to meet user requirements.

* Created processes and procedures associated with enterprise

applications.

* Customized workflow systems, coordinated with project management and

SAP CRM team to release,

* Worked with SAP Client Server enterprise and analyzed business

problems to be solved with SAP CRM team.

* Worked closely with customers, technical group, and other stakeholders

to identify requirements of SAP CRM functionality that will improve

business processes day to day.

6/06 - 10/07 - AT&T Wireless, Bothell, WA

Position: Senior Application Analyst

Responsibilities included:

* Deployed several DSD in Gold GPRS, Orange FusionWorks, Blue

GSM/TDMA and UMTS environment successfully.

* Communicated effectively with project management, internal and

external customers and other teams during the production deployment

and provided support through analysis.

* Validated usages and checked natted IP address to ensured billing

usages during deployment.

* Worked with developers and other deployment team to troubleshoot

problem during deployment to validate User Interface.

* Worked on numerous work requests (tickets) until it was resolved and

ensured problem does no longer exist.

* Worked with application developers and DBA team to ensure high system

availability,

* Worked with North East, South East, North West and Central RNOC team

regarding projects and production deployment and ad-hoc customer

requests.

* Improved team efficiencies through documenting process and procedure.

* Identified, troubleshoot, and resolved customer impacting issues in a

24/7 environment and maintained the stability of production

environment.

* Worked with Developers and Business analysis teams to implement code

fix into production environment.

* Shared knowledge with other team members and trained new employee.

* Provided instruction, procedure to other team while in transition and

worked with other team to handover responsibility.

* Analyzed and troubleshoot various data related issues,

* Wrote a UNIX monitoring script and deployed on all across the servers

(Blue, Orange, and Gold). Adjusted and configured Big Brother and

Hobbit alarms.

* Built Sonus Switch (CW/AW), Cron and SMS collectors on Blue GSM, TDMA

and Gold environment as needed.

* Configured numerous FACT pulls and Pushes (config files) for usage

pulled by the system.

* Worked independently that included all Orange FusionWorks, GSM, and

TDMA environment. Monitored system performance.

* Implemented numerous Change Request (CR).

* Worked weekend on-call rotation shift.

* Reviewed projects and provided input and suggestion.

* Worked with Erickson and Nokia to troubleshoot problem that includes

validation of usages.

9/04 - 6/06 T-Mobile USA, Bellevue, WA

Position: Application Analyst

Responsibilities included:

* Middleware applications such as EAI, TIBCO, TUXEDO, and APILINK.

* Deployed various applications in the production environment.

* Tested UI for BUG fixing prior to implementation in production

environment.

* Validated and smoke tested on the night of deployment.

* Built WEBLOGIC Server instances as needed.

* Analyzed, troubleshoot debugged Middleware applications and determined

root causes of the issues, Worked with Engineering, development, and

project teams to deliver code fixes into the production environment.

* Participated in system documentation, implementation, maintenance, and

project setup and analysis.

* Involved in system development lifecycle (SDLC) project.

* Worked with Development and Business Analysis teams to implement code

enhancements.

* Worked with application developer, internal customers, and other

technology teams to ensure high system availability.

* Worked 24/7oncall on a rotational basis, supported variety of systems

and end users, including subscriber self-service applications,

applications used by retail store associates (CAM, ICAM), systems used

by various internal departments, and middleware systems.

* Interfaced with Database Administrators and developers to keep abreast

of the evolution of management systems used to create the reports from

which relevant information is analyzed and distributed, transferred

knowledge between team members.

* Resolved day-to-day support issues, ensured effective and timely

resolution, resolved conflicts and trace errors and took ownership of

the issues, through root causes analysis and resolution.

8/01 - 9/03 BOEING COMMERCIAL AIRLINES, Bellevue, WA

Position: Application Analyst

Responsibilities included:

* Supported complex UNIX based distributed system, Network, Data

Warehouse computing system and variety of applications such as

Enterprise Resource Planning (ERP), Product Data Management (PDM),

Computer Aided Process Planning (CAPP), Non Conformance Management

(NCM), and Shopview and Configurator.

* Diagnosed and troubleshoots computer application problems.

* Analyzed specific applications, provided implementation and sustaining

support, including subsequent integration with associated applications

or system.

* Assisted customers in resolving system and application problems from

customer's identification of problem through service restoration.

* Performed Batch Application recovery and Application Integration

restoration.

* Worked in concert with system and application support groups to

provide solutions to customers for all their problems and requests.

* Worked to improve processes and procedure using metrics as standards

of measures.

* Managed distributed computing network comprised of Oracle Databases on

Sequent Servers and application running on HP High-End servers.

* Participated in knowledge transfer activities and interfaced with

other application environment service providers in support of customer

service requests.

* Coordinated recovery activities in production environment.

* Addressed application and process issues acting as interfaced between

implementation team and factory management.

* Participated in end user training and support leading up to

implementation and throughout stabilization period.

* Monitored application servers for CPU, memory and disk usage.

* Documented hardware and software problems using BARS (Remedy)

ticketing system.

10/97 - 8/01 COMSYS (Contract for BOEING), 600 108th Avenue, N.E.

Bellevue, WA

Position: Application Analyst

Job function: Same as above.

04/95 - 12/96 PACCAR INC, 480 Houser Way North, Renton, WA 98055

Position: Operation Support

Responsibilities included:

* Responsible for daily and weekly production batch jobs.

* Involved in troubleshooting of the batch jobs failure and determined

the reason for the failure.

* Fixed invalid dates in the database tables.

* Monitored On-line application and Real-Time.

* Provided user's with systems and application problem resolution and

technical support.

* Assisted system and application programmers in the identification and

resolution of system and application problem.

* Troubleshoot problems with operating system, networks, equipment and

applications.

* Set up and maintained operation devices.

* Provided guidance to end-users.

* Monitored system performance and maintenance.

* Documented hardware and software problems.

* Initiated system IPL's as required.

* Performed End of Day (EOD) file transfer.

* Maintained the customer's database.

06/89 - 04/95 UNION BANK OF SWITZERLAND, 299 Park Ave, New York, NY

10171

Position: Production Support

Responsibilities included:

* Prepared and maintained Batch production schedules.

* Worked on the implementation and integration of various aspects of

money transfer system, interfacing all the major financial networks.

* Responsible for Montran, Fedwire and ST400 disaster recovery system

wherein the complete recovery of the system is initialized after a

system failure.

* Handled all aspects of SWIFT and CHIPS system (worldwide money

transfer system).

* Assisted system and application programmers in the identification and

resolution of system and application problem.

* Coordinated data center activities such as production recovery and

maintaining unit operational standards with system and user's

departments.

* Assisted in developing and implementing new software and hardware

project.

* Responsible for disaster recovery site for money transfer, trading and

back office operation.

* Ran End of Day (EOD) processing for CHIPS, SWIFT Banking system, and

start up system for Real-Time.

* Provided End-User system support for the Corporate Bank with a primary

focus on International's Trade Finance applications used by the

Foreign Exchange Department.

* Performed daily operation of a VAX cluster running VMS and several

UNIX based file server. Performed backups and restores and documented

hardware and software problems.

07/88 - 05/89 KIDDER PEABODY INC, 120 Broadway, New York, NY 10005

Position: Production Support

Responsibilities included:

* Startup monitoring of CICS system.

* Assisted Technical Support in the correction of job abends.

* Initiated system IPL's as required.

* Brought CICS lines and IMS regions up and down for users.

* Monitored hardware and software status and performed recovery action.

* Assisted users with applications problems and program enhancements.

* Liaison with both software and hardware vendors.

* Monitored system performance and diagnosed system problems.

* Prepared and maintained production schedules.

* Documented hardware and software problems.

* Ran daily, weekly and monthly batch jobs.

* Brought up the system and application.

* Developed user documentation of major processes.

* Supported system application functions, and trained users.

03/86 - 07/88 SALOMON BROTHERS INC, 1 New York Plaza, New York, NY

10004

Position: Production Support

Responsibilities included:

* Ran nightly batch, system monitoring.

* Processed checks and payments.

* Initiated system IPL's as required.

* Performed daily, weekly, monthly backups and restores.

* Monitored system performances and maintenance.

* Monitored critical batch and data transfer processes activity.

* Assisted users with application problems.

* Provided end-users with system support.

* Monitored internal operation of the funds transfers systems.

* Documented hardware and software problems.

Projects:

I designed and implemented applications using JSP, Java Servlet, JAVA, ASP,

JavaScript and SQL to develop an online shopping cart.

EDUCATION:

01/02 - 12/05 UNIVERSITY OF PHOENIX

Bachelor of Science in Information Technology

(BSIT)

Bellevue, WA

01/90 - 05/91 BARUCH COLLEGE

Certificate in Computer programming

New York, NY

01/85 - 05/86 NEW YORK UNIVERSITY

Diploma in Information Technology

New York, NY

REFERENCES: Furnished upon request.

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