Bobbi Knowlton

Objective To obtain a position that allows me to utilize my skills and

offers opportunities to grow.

Experience Yodlee, Inc

April 2009-February 2010 Receptionist/Admin Assist

Redwood City, CA

Duties included:

Answering VOIP telephone using computer software and routing all

incoming calls

Answering customer service questions and giving direction to

website and online support

Greeting and badging visitors

Managing sign in log and Non Disclosure Agreements

Coordinating calendars for interviews with employees and

prospective candidates using Outlook

Updated telephone directory

Received and sent packages, managed postage meter and Added funds

when needed, Fed Ex and UPS using Worldwide Express Database

Troubleshooting issues with printers and other office equipment

and contacted service representatives for repairs

Contacted employees for package pick up

Ran reports for month end shipping

Online ordering of office and kitchen supplies using AAA Business

Solutions and Costco

Assistant to the Accounts payable supervisor

Data entry of expense reports using Oracle

Distributed Expense and payroll checks

Completed check run by reconciliation of amounts and address and

mailing

Responsible for petty cash and balancing cash drawer, selling

stamps and estimated costs for packages using USPS, certified

mail and special services.

Distributing mail

Processing security badges by taking pictures and downloading to

database

As part of the HR department, assembling new hire packages and

any projects that needed attention

Coblentz, Patch, Duffy & Bass LLP

October 2008-January 2009 Temporary Receptionist

San Francisco, CA

Duties included;

Answered switchboard and routing all incoming calls

Greeting and process/announcing all visitors

Using paging system

Calendaring meetings using Outlook

Updating Outlook with employee's vacations, leave of absences,

sick time and PTO

Updating phone directory to match Outlook updates

Receive packages

Logging in packages and contacting mailroom for distribution

Inform facilities of requests

Worked directly with Legal Secretaries

Credence Corporate Headquarters

October 2007-Sept 2008 Receptionist/Administrative Assistant

Milpitas, CA

Duties included;

Answering and routing all incoming calls

Greeting and processing all visitors

Calendar meetings in conference rooms using Outlook

Monitoring helpdesk query and assigning tickets for Facilities

department using Altiris customer support system

Maintain calendar for upcoming events

Providing information to Facilities for room set-ups using

Altiris database

Process purchase requisitions for facilities department using

Access program

Process check request and call vendors regarding invoices

Data Entry using SAP for company expenses

Distribute employee expense checks

Create daily signage for video conference rooms

Ordering office supplies

Sales of Attraction and movie tickets and participate in the

weekly cash audit

Submit weekly and monthly reports to management and mail services

Process all badge activities including; printing badges, entering

data into Honeywell EBI security system, new employee access,

terminations, de-activations, running reports for card trails,

special access requests.

Regular updates to processes and procedures and sending them to

facilities shared drive and entering into Reception bible

Providing help for administrative support/special projects

Mervyns Corporate Headquarters

January 2005-Oct 2007 Receptionist/Administrative Assistant

Hayward, CA

Duties include;

Using a multi line computer based VOIP telephone system for main

switchboard and buyers reception line

Maintaining speed dials in "Call Manager" program for three

log-ins on two computers

Revising and maintaining telephone lists for corporate office

retail departments

Calendaring meetings for vendors and buyers using Outlook

Greeting, logging in, and creating badges for guest

Producing a reception manual with illustrations and maintain all

changes to front desk duties

Training temporary receptionist

Guardsmark, Inc

May 1998-June 2008 Reception/Security. Los Altos, CA

Duties included;

Reception/Security for Yahoo!, greeting clients, badging-in

visitors, answering multi-line telephone, scheduling meeting

using Resource Scheduler (an Outlook program), administrative

duties for facilities department, including monitoring help desk

line, used Outlook for emails, and assigning facility request

using WebRT for client services. Part time as a Security Officer

and working control room on weekend.

Security/Lead Receptionist for Inktomi Corporation, a Yahoo!

Company, greeting clients, badging-in visitors, answering

multi-line telephone, scheduling meeting using Meeting Maker

program, used Outlook for emails and scheduling, preparing

reports (i.e., trafficking log, badges.),

administrative assistant duties for Facilities Director (i.e.,

ordering/stocking supplies for copy rooms, first aid, and

kitchens, and updating company telephone, key and moving lists),

receiving mail/packages, coordination for site emergencies (such

as, fire and safety drills), booking conference rooms,

interfacing with multiple departments: maintenance, cafeteria,

housekeeping, and shipping & receiving.

Patrol Officer and Dispatcher for Stanford Shopping Center,

answering dual line phone, evaluating security situations and

dispatching officers. Worked with Loss Prevention and law

enforcement agencies.

Site Supervisor for Cooley Godward, Attorneys at Law, LLP,

managing security personnel, scheduling, payroll and general

office duties for security personnel, and receptionist.

Receptionist for Microsoft, visitor reception, answering heavy

phones, booking meetings using Outlook Calendar and varies duties

using Microsoft Office suite, along with general office duties.

Responsible for signage, receiving mail/packages, and working

closely with the mail department and facilities.

Dispatch/Security for El Camino Hospital. Duties included

evaluating security situations and dispatching security officers

as needed, ER patient and visitor check in, heavy phones, patient

watches, and badging for hospital personnel.

Promoted to supervisor within 3 months upon recognition of

leadership qualities.

Wausau Mortgage Company

July 2003-December 2004 Receptionist/ Administrative Assistant

Pleasanton, CA

Duties included;

Using a VOIP multi line telephone system with computer based

software

Greeting clients

Calendaring all meetings and VP appointments using Outlook

Receiving and distributing incoming mail

Logging in documents and distributing to appropriate departments

Data entry using Power Lender software

Updating telephone lists for the corporate and ten regional

offices

Ordering tracking and stocking supplies

Made hotel and transportation arrangements for incoming VIP's

Set up corporate accounts with food services (Safeway, etc.)

The Good Guys

1994-April 1998 Audio Video Specialist Sunnyvale, CA

Duties included;

Sales

Data entry

Balancing cash drawers

Processed financial applications

Customer service

Worked with vendors to incorporate new product into inventory

Trained new sales associates

Education Associates Degree in Administration in progress, (currently

taking 9 units)

Chabot College, Hayward, CA (2001 to Present)

AA Degree in Biblical Studies. Jubilee International Training

Center, San Jose, CA

(1998 to 2000)

Summary of Work effectively with executive personnel, support personnel, and

Qualifications customers.

Communicate effectively, both orally and in writing.

Work productively both independently and as part of a team.

PC environments, Microsoft Word, Excel, Outlook, Internet

Explorer, PowerPoint, Meeting Maker, Resource Scheduler. Customer

information systems: Web RT, Altiris. Security database Honeywell

EBI security system

Currently enrolled in Business 10 class at Chabot College.

Business math

Dedicated to excellent customer service.

Contact this candidate