Naomi Marchand

*** *** ** **

Fargo ND *****

(H) 701-***-****

abm2x8@r.postjobfree.com

Objective: Human Services, Marketing, Public Relations, Facilitator

Experience: West Funeral Home / Hanson Runsvold Funeral Home Fargo

ND

Family Service Coordinator 9 years

. Created programming to provide services to families outside of

the funeral.

. Development of program received Best of the Best award in 2007

by the National Funeral Directors Association.

. Coordinated community events for positive awareness about the

funeral industry.

. Exercised exceptional compassion and patience with customers and

families.

. Assisted families with planning, education, and community

service programs.

. Excellent written and oral communication skills

. Knowledge of Microsoft Office.

. Responsible for advertising, media appearances, and press

releases.

. Evaluated, analyzed, and acted on issues relevant to family

wishes.

. Educated on OSHA standards through the National Funeral

Directors Association.

. Initiated leads, set appointments, and wrote pre-paid policies.

. Documented funeral plans, presented options, discussed needs,

and maintained pre-needs with excellent customer service.

. Connected individuals with community resources, informed

survivors of benefits for which they may be eligible.

. Coordinated programs for veteran holidays and religious holidays

. Secured and supervised volunteers.

. Provided information on funeral service options, products and

merchandise, and maintained a casket display area.

Westlawn-Hillcrest Memorial Gardens & Funeral Home Omaha NE

Family Service Counselor 1 year

. Consulted with families for planning and sale of funeral;

military and non-military.

. Overall sales included cemetery property, markers, monuments,

and burial & cremation items.

. Provided follow-up care to families

. Reviewed cemetery operations along with property and monuments.

. Organized, reviewed, and led burials at cemetery.

. Provided public presentations.

. Explained rates and company services.

. Obtained information needed to complete legal documents such as

death certificates and burial permits.

Nebraska Health and Human Services Omaha NE

Social Service and Employment First Caseworker 3 years

. Assisted individuals to resolve employment and educational

barriers.

. Established client financial eligibility for public assistance

and nursing home admissions.

. Researched community resources for families.

. Assisted migrants, refugees, New Americans and displaced

families encountering difficulty and needing help toward

stabilization.

St. John's/St. Ansgar Hospital Fargo ND

Behavioral Health Technician 7 years

. Responsible for psychiatric patients; adults and adolescents.

. Provided one on one group therapy sessions; inpatient and

outpatient clients.

. Ensured a safe environment for patients suffering from

psychiatric disorders, mental illness, chemical dependency, and

suicidal tendencies.

. Facilitated parenting classes.

. Knowledge of coding along with storing and retrieving data.

. Contacted patient relatives to arrange family conferences.

. Interviewed new patients to complete admission forms, to assess

their mental health status and to obtain their mental health and

treatment history.

. Observed patients' behavior, communicating and interacting with

them.

. Developed and taught strategies to promote client wellness and

independence.

Education: Minnesota State University Moorhead Moorhead MN

Bachelor of Science - Criminal Justice 2010

Minor - Sociology and Psychology

Internship with Moorhead Police Department Moorhead MN

Additional Experience/Certifications/Licensures:

. Coordinated food donations and volunteers in 2009 flood working

with City of Fargo Metro Area Transit, Planning Department, and

First Link.

. President of Hawthorne Neighborhood Association for three years

and newsletter editor for 5 years under the direction of the

City of Fargo Planning Department preserving historic district

of 1,080 neighborhood homes.

. Board member for Fargo-Moorhead Community Theatre (FMCT) 2008 in

fundraising, volunteer recruitment, public relations, and

advertising.

. Treasurer and board member for Guardian and Protective Services

for four years..

. Vista Volunteer-Americorp with Just Say No project for two years

as Project Coordinator. Promoted program to area schools and

grant writing.

. Rape and Abuse Crisis Center Volunteer.

. Certified CPR Instructor for St. John's Hospital and previously

certified EMT.

. Certified Nursing Assistant at St. Luke's Hospital for five

years on the medical surgical and long term rehab unit.

. Certified Family Pre-planning Consultant on ethical standards

and customer service.

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