Quality Control Management
Resume:
Jean M. Miller
Home: 727-***-****
Email: abm2vd@r.postjobfree.com
Objective:
To secure a position in an industry which will allow me to transition from
a hands-on Production Supervisor to a Production Coordinator roll,
utilizing my skills, knowledge and experience in the various stages of
production.
Summary:
With 11 years experience in the mailing/manufacturing industries I have in
depth knowledge of the mailing processes, hand assemblies and CD/DVD
manufacturing including meeting or exceeding customer expectations and
process management from inception to production including direct customer
interaction.
Work Experience:
December 2008 to October 2009 - Rodael DBA Genesis Direct, Tampa Fl
Supervisor of Production - 2nd and 3rd Shifts
Responsibilities include:
. Workflow Management
Oversee printing, cutting, folding and inserting of various materials
Allocate work to 13 machine types to meet daily production schedule
Work with Customer Service reps on job specifications
Consult with USPS on-site clerks on mail specifications
Work with warehouse personnel to ensure all necessary materials are
readily available
Operate machines and/or move material if necessary to
achieve goals
Conduct QA checks and sign off on every job before and
during production
. People Management
Supervise 23 employees in 3 departments
Perform performance reviews and disciplinary actions when necessary
Interview and hire new employees
Employee timekeeping and personnel files
Employee coaching and development
. Production Tracking
Track employee production rates
Track and document paper spoilage
Adjust work allocation to meet production goals
Publish daily shift turnover for management review
Ensure all policies and procedures are adhered to
April 2005 to June 2008 - EvaTone - Clearwater, Fl
Supervisor of Mailing/Packaging - second shift
Responsibilities included:
. Workflow Management
o Distributed assignments to 35+ employees and specialized crews for
10 hour shifts
o Allocated work among 7 machine types according to type and
quantity
. Production Tracking
o Tracked production rates
o Adjusted distribution of workflow and streamlined processes to
increase productivity
o Quality control analysis completed periodically throughout each
work shift
o Published daily production reports for upper management review
o Ensured adherence to company and industry mandated policies and
procedures
. People Management
o Ran daily status meetings
o Yearly employee reviews
o Coordinated training programs for new hires
o Managed ongoing employee professional development
o Maintained the labor reporting system for 1st and 2nd shift
employees
August 1998 - August 2004 - Certegy Inc. (formerly Equifax) - Saint
Petersburg, Fl
October 2000 - August 2004
Supervisor - Production Mail Services
Responsibilities included:
. Workflow Management
o Prioritize and distribute work among 10+ machines
o Oversee Print Operations
o Lead Production Controller
o Coordinated preventative machine maintenance, product testing, and
processing
. Workflow Tracking
o Published daily operator production and shift reports
o Quality control analysis of shift production
o Ensured adherence to company procedures and processes
o Reconciling presort/inserting variances
. People Management
o Monthly employee conferences for 18+ employees
o Yearly employee appraisals
o Ongoing training and coaching
o Managed continued employee development
o Maintained personnel and attendance records
May 1999 - October 2000
Night shift Lead Operator Print Operations
Responsibilities included:
. Workflow Management
o Directed work to printers to maximize capability and output
o Quality control analysis on all printed materials
. Operations
o Operate and troubleshoot for 13+ machines
o Paper usage and waste tracking
o Maintained necessary stock
o Maintained and updated production procedures and quality control
specifications
. People Management
o New employee training
o Acted as liaison between operators and upper management
November 1998 - May 1999
Operator III - Dayshift Print Operations
August 1998 - November 1998
Operator II - Dayshift Print Operations
March 1992 - July 1998 - Qualex Incorporated - Fair Lawn, New Jersey
Responsibilities included:
. Film processing
. New Employee training
. Troubleshoot Kodak prototype product, K-Lab Kodachrome Processor.
. Developed documentation manual, tested equipment, and formed solutions
for prototype
. Special Assignment - PMA International Trade Show
o Debuted K-Lab Processor, providing tours and demonstrations to
potential international customers.
Education:
. High School Graduate - West Islip, New York
. SPC Corporate Training:
o Management courses
o Occupational Spanish for Manufacturing
. Safety on the Move - Counter balance and Walkie Rider certified
. Pitney Bowes Series 8, 9 and APS Inserter Training
. Equifax Corporate Training in Management
. Team Concepts - Qualex Inc.
Computer Skills:
. Word/Excel (intermediate skills)
. Microsoft desktop
. Microsoft Outlook
. Lotus Notes
. Internet explorer
. Enterprise 80
. Bartender - label system
Production Machines and Systems:
. RF Sealer
. Shanklin shrink wrap system
. Pitney Bowes inserters
. Duplo booklet maker
. OCE' 2240 Laser Printers
. OCE' 1000 Pagestream printers
. OCE' 1000 Duplex printers
. Roll Feed Systems
. Print Rite Monitoring System
. TSOA and TPXA Mainframe access
. Ceridian and Sequent Time Keeping systems
Bell and Howell
Inserters MailCrafters inserters
Xerox copiers
Hasler and Pitney Bowes Postage Meters
References are available and furnished upon request
Contact this candidate