Post Job Free

Resume

Sign in

Sales Customer Service

Location:
Corpus Christi, TX, 78418
Posted:
March 11, 2010

Contact this candidate

Resume:

Charles J. Galbraith

***** ************

Corpus Christi, TX 78418

361-***-**** (home) abm2tl@r.postjobfree.com

361-***-**** (cell)

SUMMARY

Highly motivated, results-producing sales leader with 20+ years of

experience and success in pharmaceutical, medical devices, and retail with

an emphasis on sales, management, customer service, marketing,

communications, and public relations. Demonstrated ability to successfully

develop creative strategies and execute on cohesive territory plans.

Increased sales through superior data and financial reporting analysis.

Acknowledged for strong collaboration and excellent business communication

skills and for building strong customer relations based on reliability and

trustworthiness. Driven to exceed company and customer expectations.

Expertise in

Leadership Bookkeeping/Record Keeping

Oral and Written Communication Skills Relationship Building

Business Planning and Execution Accounting

Working Large Geographical Territories Proposal and Strategy Report

Development

PROFESSIONAL EXPERIENCE

BRISTOL-MYERS SQUIBB, Corpus Christi, TX 2003 - 2009

Senior Neuroscience Specialist, Neuroscience Division

Marketed Bristol-Myers Squibb (BMS) Neuroscience Specialty Products

(Abilify) for the San Antonio District.

. Doubled new product market share in one-year period 5% to10%.

Consistently grew market share in subsequent years resulting in current

market share approaching 20%.

. Earned National "Pinnacle" trip award 2007, the highest sales award

achievement given by BMS to top 10% of national sales force.

. Won Regional Director's Award 2008, for exemplary sales and performance

and exhibiting the core BMS behaviors.

. Requested as expert Presenter of Scientific Data in regional and district

teleconferences and sales meetings focusing on analyzing and tying

scientific data to sales messages.

. Consistently exceeded productivity measures by 20% for sales call

activities in each year of employment.

. Led District team as District Texas Medicaid (DTM) Point Person focused

on coaching individuals to increase sales results for DTM customers which

led to over one-half District team being recognized as "Texas Stars".

GUIDANT SALES CORPORATION, Corpus Christi, TX 2003

Cardiac Rhythm Management, Field Clinical Representative

Marketed Pacemakers, Defibrillators, and Heart Failure devices in the

Corpus Christi territory. Acted as a technical advisor to cardiologists

and electro physiologists during implant surgery. Performed follow-up

evaluations on Guidant patients both on a routine and emergency basis.

. Earned and immediately applied the following certifications

- Bradycardia Follow-up

- Bradycardia Implant

- Tachycardia Follow-up

- Tachycardia Implant

- Heart Failure Follow-up

. Regained the trust of area cardiologists, hospitals, and cath labs, and

rebuilt territory relationships that had been severed by poor customer

relations in past years. Regained access to significant number of locked-

out accounts through effective communication and strong relationship

building skills.

Charles J. Galbraith Page Two

BRISTOL-MYERS SQUIBB, Corpus Christi, TX 2000 - 2003

Senior Territory Business Manager, South Texas District, TX

Marketed oral anti-diabetic agents and cardiovascular products (Glucophage,

Glucophage XR, Glucovance, Metaglip, Pravachol, and Monopril) for the South

Texas District.

. Earned Annual Regional "Vision Award in Leadership 2002, for leadership

in medical testing project.

. Won the Quarterly Regional "Texas Star" award 2002 for top sales

performance.

. Won the Annual District "Above and Beyond" award 2001 for top sales

performance.

. Earned National "Pinnacle" trip award 2001, the highest sales award

achievement given by BMS to top 10% of national sales force. Ranked #2

in nation.

. Designated Acting District Business Manager during extended absences of

the District Business Manager.

. Launched new product line (Glucophage XR) achieving a 15% market shares

in 4 months, the highest in the Texas Region.

. Earned "Class of 2000 Valedictorian Award", ranked #1 in class of 700 new

hires.

ULTRAMAR DIAMOND SHAMROCK, Corpus Christi, TX 1998 - 2000

Area Manager, Corpus Christi Division

Held accountable for the operation and management of 10 retail fuel and

merchandise sales centers in the Corpus Christi and South Texas areas.

. Revitalized assigned area from ranking last in the Texas zone to third

best during first year of employment.

. Generated and managed $20.5M annual sales while producing $4.4M in

profits.

. Conducted and managed a range of product training classes for 186 Area

Managers.

. Motivated and led area store managers in areas of inventory management,

loss prevention, ordering, merchandising, marketing, staffing, budgeting,

and customer service.

SEE SEA DIVERS, Corpus Christi, TX 1992 - 1998

Owner 1995 - 1998

General Manager 1992 - 1995

Orchestrated all aspects of the operation of a specialty sporting goods

retail store. Led all aspects of the scuba diving training program for the

company through the Professional Association of Diving Instructors (PADI).

. Administered all business aspects of company with special emphasis on

inventory control, ordering, budgeting, employee relations, cash

management, bookkeeping, and accounting.

. Formulated cohesive advertising campaigns through radio, television, and

print.

. Conducted all areas of employee relations including interviewing, hiring,

training, scheduling (motivating and disciplining).

. Inspired superior customer service through staff sales training,

motivation, recognition, and corrective coaching.

. Led scuba diving training for over 1,800 divers encompassing the

instruction of basic through advanced certifications.

. Organized, sold, and led international dive travel excursions.

. Earned professional certifications through PADI: Master Instructor, Open

Water Instructor, Dive Master, Rescue Diver, Advanced Open Water Diver,

Nitrox Instructor, and Medic First Aid Instructor.

EDUCATION

BBA, Management, Corpus Christi State University, Corpus Christi, TX



Contact this candidate