Customer Service Manager
Resume:
MICHAEL E. PERSINGER
Allison Park, PA 15101
e-mail: abm2sl@r.postjobfree.com
CAREER OBJECTIVE
Seeking a position offering challenge, responsibility, and the opportunity
for career advancement with a company that will benefit from my exceptional
communication skills, previous experience, current knowledge, and ambition
to excel.
COMPUTER SYSTEMS AND SKILLS
Microsoft Office: Word, Access, Excel, PowerPoint, and Outlook
Windows based Software, ADP Applications, Various Sales and Collection
Software Packages, Online Tax Preparation Services, EDP, D&B, Experian,
Equifax, and TransUnion Credit Review
EXPERIENCE
CNAC Finance, Pittsburgh, PA
Branch Finance Manager, January 2007 to March 2008
Consumer Credit Review and Counseling
Loan Underwriting and Closing
Collection of All Accounts
Recruiting, Interviewing, Training, and Scheduling of All Personnel
Customer Service
Process All Payments and Reports
PA Vehicle Titling and Insurance Industry Dealings
Maintain All Correspondence
Direct Report for All Legal Issues
Aaron's Sales and Leasing, Penn Hills, PA
Operations Manager, September 2002 to January 2007
All Internal and External Sales and Marketing Activities
Collection of All Accounts
P&L, G/L, Budgeting, and Forecasting
Purchasing, Inventory Control, and Logistics including Delivery and Set Up
Recruiting, Interviewing, and Training All Associates
Coaching and Mentoring
Customer Service
Maintain All Records for OSHA, DOT, and All Legal Issues
Rentway, Pittsburgh, PA
Store Manager, Sales and Collection Manager, June 2001 to September 2002
Sales and Marketing Activities
Collection of All Accounts
P&L, G/L, and Budgeting
Inventory Control, and Logistics including Delivery and Set Up
Recruiting, Interviewing, and Training All Associates
Customer Service
Maintain All Records for All Legal Issues
Rent-A-Center, Pittsburgh, PA
Multi-Unit Supervisor, May 1999 to December 2000
Store Manager, November 1998 to December 2000
Oversee All Activity and Results for Four Operation Units
All Internal and External Sales and Marketing Activities
Customer Service
Maintain All Records
Collection of All Accounts
P&L, G/L, Budgeting, and Forecasting
Purchasing, Inventory Control, and Logistics including Delivery and Set Up
Recruiting, Interviewing, and Training All Associates
Coaching and Mentoring
Benshaw, Inc., Glenshaw, PA
Facilities Manager, November 1996 to November 1998
Warehouse Design and Implementation
Shipping/Receiving
Purchasing
Production and Assembly
Logistics
Inventory Control
Scheduling
OSHA Training and Compliance
Wally's Exxon, Pittsburgh, PA
Management Assistant, February 1995 to January 1996
Customer Service
Light Mechanical and Tire Technician
Purchasing and Inventory Control
General Ledger Preparation
Processing Payments for Service
Training Personnel
EDUCATION
Community College of Allegheny County, Pittsburgh, PA
1994-95 Anatomy & Physiology I & II; Philosophy; English Composition II;
Psychology and Sociology
1991-92 Business Management; Calculus; English Composition I; Intro to
Computers
Accomplishments: Maintained 3.0 GPA
Central Catholic High School, Pittsburgh, PA
Academic Studies Diploma Honors and Advanced Courses: Economics; American
Government; Foreign Policy; Algebra and Trigonometry.
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