Management Customer Service

Diane Clark

248-***-**** + abm2rs@r.postjobfree.com +

www.linkedin.com/in/dianeclark464

Versatile, high energy, hands on, and team playing manager with over 25

years expanded controller, financial management, and operations experience

with positive track record of generating significant cost savings, process

improvement, staff development, strong profit & loss financial analysis,

reporting, and full reconciliation of general ledger all according to GAAP

standards. Have managed small to large staffs overseeing all accounting

functions such as payables, receivables, billing, bookkeepers, payroll, and

fixed assets. Trained staff on financial statements, preparing budgets,

forecasting, managing multiple P&L and consolidating for reporting

purposes, developed Human Resource department, and also have Sarbanes-Oxley

compliance experience.

CORE LEADERSHIP COMPETENCIES

. Financial Analysis Management . Profit & Loss Reporting .

Performance Management

. Human Resource Management . Business Reengineering .

Corporate Finance & Budgeting

. Customer Service Management . Change Management . Team

Leadership & Collaboration

. Organizational Development . Operations Management .

Continuous Process Improvement

. Staff & Policy Development . Sarbanes-Oxley

. GAAP Compliance

. Project Management & Planning . Multi-site Operations Management .

Auditing

PROFESSIONAL EXPERIENCE

Chrysler LLC, Sterling Heights, MI

2009-2009

Mfg Financial Analyst Supervisor

Manufacturer

. Managed transition team and facilitating knowledge transfer to outsource

staff

. Responsible for process improvement, and developed 100+ Statement of Work

documents

. Responsible for daily, month end, and quarter end analysis of

Manufacturing costing process.

. Preparing journal entries, month end, quarter end period close

. Prepared annual revaluation of Inventory

. Validation of Sarbanes-Oxley Compliance testing and audits

. Performed analysis on Annual Product Cost Study

. Contract position through VIP - Visionary Integration Professionals.

George Matick Chevrolet, Redford, MI

2008-2009

Consultant

Automotive Dealership

. Consulted on potential acquisition, performed due diligence, audited

trial balance.

. Reviewed operations, overhead, debt servicing ratio's, etc.

. Completed compliance testing in the areas of FTC, Privacy Act, SOX,

Information Technology network and SAP security.

. Identified areas of non compliance and trained key management on

resolving these issues.

. Provided management tools for improving operations, internal controls,

created reports for analysis, streamlining processes, and expense

reduction.

The Suburban Collection, Troy, MI

2007-2008

Corporate

Controller of Dealer Operations

Automotive Dealership Group

. 27% or $400,000 annual reduction in clerical expense though

reallocation of job responsibilities, cross training, and teamwork

philosophy resulting in increased efficiency and productivity.

. Responsible for monthly, quarterly, and year end accounting audits for

47 franchises at 25 locations in Michigan and Florida totaling $1.2B

in Sales.

. Authorized release of financial statements to manufacturers.

. Trained Managers on operations, DMS/ERP software utilization, policy

and procedures.

. Developed Network Compliance Manual for IT procedures, safe guards,

internal controls, auditing, reporting, and resolution.

. Created Red Flag Rule compliance documents controlling System Access

authorization, company property both physical and intellectual, SOX,

GAAP compliance, and assisted with quarterly and annual auditor

reviews.

. Project Managed DMS software review for operations for 30 franchises

and manufacturers.

Frank Z Chevrolet, Dayton, OH

2006-2007

Controller

Automotive Dealership

. Managed all daily operations of the accounting office, which included:

Financial records, reconciliation of all balance sheet and income

statement accounts, P&L, filing tax returns, payroll, employee

benefits, hiring, training, terminations, receivables, manufacturer

relations, banking relations, and floor plan line.

. Train accounting staff on all functions: A/P, A/R, credit and

collections, bookkeeping, cost accounting, billings, journal entries,

computer system and application utilization, internal controls, bank

reconciliations, taxes, month end close, and year end close.

. Trained department managers on reading financial statements: what the

numbers mean to their business, margins, trends, and ROI which

resulted in better decisions and increased profitability.

. Implemented monthly departmental financial meetings resulting in cost

reduction.

. Analyzed company operations to pinpoint opportunities and areas that

need reorganized, down-sized, or eliminated. Project managed the

identified areas resulting in expense reduction.

. Increased utilization of DMS/ERP software through training which

reduced manual processes, headcount reduction, and increase

productivity in all departments.

Tom Raper Inc. and Tom Raper Homes, Inc., Richmond, IN

2000-2006

Chief Financial Officer, Controller, Chief Operations Officer, Chief

Information Officer

RV Dealerships and Manufactured Homes Sales Centers

. Managed $100M operation with $45.5M Floor Plan line with audits

without exceptions for 6 companies.

. Developed, implemented, and executed guidelines for reduction of aged

inventory from 825 days average to less than 100 days average.

. Reduced annual health care costs by 27% while increasing coverage's

saving $300,000 annually.

. Eliminated $50,000 annual expense by eliminating title conversion

process.

. Implemented systematic 3 day month end close procedures bringing

stability to financial reporting.

. Managed start up for additional locations infrastructure, operations,

inventory, and staffing.

. Assumed General Managers responsibilities for 3.5 years while still

performing CFO, COO, and CIO responsibilities.

. Responsible for Information Technologies, financial and company

operations, HR, administrative over site, SOX, GAAP compliance, and

manage quarterly and annual auditor reviews.

. Implemented centralized accounting, purchasing, and managed full DMS

software conversion for all operations thereby realizing substantial

cost savings to corporation.

. Maintain strict compliance to insure internal controls on cash

management, inventory evaluations, and inventory turns were all within

establish guidelines.

. Financial reporting for 29 manufacturers and 2 subsidiary companies.

. Trained management in budget and financial statement analysis

resulting in cost reduction.

. Created matrix to simplify monthly and annual budget preparation.

. Developed IT Dept. from network and hardware support to a strategic

part of operations with budgets, asset tracking, auditing, physical

inventories, and online ticket system reducing costs and increasing

efficiency across all operations.

. Restructured Payroll Dept. into a fully functional Human Resource

Dept. supporting all employee benefits. Developed Employee new hire

orientation program, company handbook, company mission statement, and

value statement.

. Manage employee benefits: retirement plan, health care, dental,

business insurances: commercial, garage liability, and dealer blanker

insurance.

Mel Farr Automotive Group, Oak Park, MI

1988-2000

Assistant Controller/Secretary-Treasurer

Automotive Dealership Group

. Assistant Controller 1996-2000 for Auto Group with $430+ million

annual revenue.

. Performed accounting audits nationally at 11 dealerships.

. Streamlined and implemented procedures in Fixed Operations that

increased revenues within a 6 week period by $70,000 per

month/$840,000 annually.

. Managed 9 DMS software conversions: implementation, training, & system

utilization.

. Assisted in SEC filings for Finance Division. Prepared full

consolidated financials statements.

. Analyzed company operations to identify opportunities for

reorganizing, down-sizing, or elimination. Project managed the

identified areas resulting in expense reduction.

. Implemented 3 day global month end close.

. Increased DMS/ERP utilization from sub 40% to 85% globally and higher

in some locations.

. Training and development of Sect.-Treas., Office Mgrs., Operations

Mgrs., and accounting staff.

. Developed and implemented company wide finance, accounting, billing,

and auditing procedures and established internal control safeguards.

. Secretary-Treasurer at Lincoln-Mercury Franchise 1988-1996

. Managed all daily operation of the accounting office: full

reconciliation of balance sheet and income statement accounts, audited

and produced financial statements, tax returns, payables, receivables,

payroll, HR, commissions, and floor plan line. Assisted Operations

with budgets, forecasting, and financial statement review.

CERTIFICATION / AFFILIATION

Certificate Controllers Workshop (SkillPath Seminar) NCM 20 Group

Certificate Ceridian Source 500 HR/PR, Wage, Benefits Ensign Total

Dealership

Predictive Index Management Training Arkona Business

Solutions

Beyond Culture Executive Training Seminar Ford Financial

Analysis Workshop

Certificate Eastern IN Labor, Employment & HR Kensington

Ministry Facilitator

Kensington Community Church Reach Team Member MDSC/MACC Racing

United Federation of Tae Kwon Do - 1st Degree Black Belt Team Agape'-

Director

SOFTWARE KNOWLEDGE

GSAP, Lotus Notes, ADP Payroll, ADP DMS, Arkona, AS/400, Ceridian

HR/Payroll & Benefits, Crystal Reports, DCS, DealerTrak, IDS Integrated

Dealer System, Peachtree, QuickBooks, Reynolds & Reynolds, Sage, Wilson

Technologies, and Microsoft Office Suite.

EDUCATION

B.S in Business Administration, Rochville University

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