Customer Service Manager

KEY SKILLS AND EXPERIENCES

Financial Services

. Fifteen years experience in Financial Services, both residential

and commercial lending as well as commodities market.

. Supervised an office staff of up to 15 people while maintaining

companies' policies and procedures.

. Skilled in assessing creditworthiness, monitoring exposures and

assisting brokers along with clients.

. Detail oriented, with an exceptional eye for errors resulting in an

outstanding aptitude for producing accurate results.

Customer Service

. Successful in establishing trusting relationships with traders,

brokers and clients' that lead to repeat business and referrals.

. Outstanding ability to assist brokers/clients in resolving problem

situations to their satisfaction.

. Excellent communicator in developing solid relationships with

customers, retail dealers and banking institutions.

. Go the extra mile to ensure that accounts receive the information

they need as expeditiously as possible in maintaining a high

retention base.

Analysis and Problem Solving

. Exceptional analytic & quantitative abilities in researching data,

analyzing it for accuracy and applicability, and using it in

preparing credit risk reports to ensure that all credit

requirements are met to minimize defaults and exposures.

. Successfully manage multiple requests for information that demand

immediate response in achieving critical business objectives for

winning both new and renewal business.

. Providing outstanding financial statement analysis, industry

analysis, credit modeling, and entity structures.

. Proficient in the use of computer business applications including

Corporate Credit Manager, Metafile, Rolf & Nolan, D&B, Business

Works, Kiodex, Clearport, as well as MS Word, Excel, PowerPoint and

Access. Type 50 wpm and perform 10 Key by touch.

PROFESSIONAL EXPERIENCE

FCStone Group, LLC/ FCStone Trading LLC Kansas City, MO

4/2007- Present

Corporate ISDA Negotiator/ Sr. Credit Risk Analyst

V Assess credit risk and financial strength of new and existing

counterparties

V Monitor & Manage credit trade limits/margin relief request

and margin deficits on a regular basis

V Open OTC accounts and Future's accounts, FX accounts

V Negotiate and administer contracts including 1992/ 2002 ISDA

Master Agreements, 1994 Credit Support Annexes Master Swap,

NAESB and EEI, Long form confirmation w/legal dept.

V Credit Documents: Negotiate & administer the exchange of

corporate guarantees, netting agreements, confidentiality

agreements and letters of credit.

V Oversees all international & domestic financial analysis on

Corporate finances to determine credit terms and risk for

company

V Knowledge work in the sectors of Crude Oil, Natural Gas,

Power & Energy, Ethanol, Grains, Dairy, Specialty & Physical

commodities' and international trading.

V Maintain/ update ISDA templates

Metroplex Investments & Loan Orlando, Florida

6/2001-4/2007

Sr. Credit Analyst/ Credit Manager

V Credit Limit $10,000,000.00

V Analyzed residential,commercial loans, and lines of credit,

letters of credit

V Trained and supervised staff or 15.

V Maintained 100 million warehouse lines.

V Maintained and Wrote all QC and Underwriting guidelines,

procedures

V SBA/Governments loans Portfolio Management/ RMBS/CMBS

Performance Reviews

Corinthian Mortgage Corp Mission, Kansas 11/1998-

6/2001

Sr. Staff Underwriter

V Credit limit $4,000,000.00

V Analyzed residential and commercial loans

V Trained new and current credit analyst and account managers

EDUCATION

Bachelor of Science in Business Administration,

Double Major in Accounting and Criminal Justice

Baker University, Baldwin, Kansas,

REFERENCES

Business and Personal reference available upon request.

Contact this candidate