Customer Service Company
Resume:
KAABA J. CARTER
abm2n1@r.postjobfree.com
OBJECTIVE
A challenging position that offers opportunities in logistical support functions.
SUMMARY OF QUALIFICATIONS
Thorough knowledge of US Customs regulations including CFR Title
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19 regarding importing and exporting, goods classification from the
Harmonized Tariff Classification codes, origin determination, customs
valuation and assistance, NAFTA. Strong negotiation skills with logistic
companies. Willingness to learn more and apply knowledge in the field.
Expertise and competence in highly focused and results-oriented in
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supporting complex, deadline-driven operations; able to identify goals
and priorities and resolve issues in initial stages. Exceptional ability to
thrive in a heavy inbound and outbound phone call environment and in a
fast-paced environment. Excellent ability tracking shipments and
resolving issues. Excellent and experienced Dispatching skills and
Customer Service etiquettes.
Leadership skills include research, develop and implement appropriate
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innovations and resolutions to increase efficiency in many processes.
Responsible for overseeing the completion of project in a timely fashion.
Collaborate with extensive team to obtain and understand requirements
for special projects. Profound ability to actively participate in growth of
office and meeting company goals. Strong work ethic and flexible work
hours. Excellent team player with entrepreneurial spirit.
Functionally competent with business applications (word, access,
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excel, power-point presentations).
EXPERIENCE
Freight Broker
Global Chain Shipping, Cleveland, Ohio - 2007 to 2009
Independent Freight Brokerage Company
Create domestic and international shipping quotes.
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Communicate inquiries, quotes, delivery status to customers.
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Coordinate documents between shippers, freight forwarders and
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carriers.
Research Harmonized Tariff Classification for parts and equipment.
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Negotiate rates of less than load shipping with logistic companies.
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Route received goods to first available or appropriate storage areas.
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Coordinate and supervise activities of workers engaged in packing and
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shipping merchandise.
Inspect documents to ensure compliance to U.S. laws.
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International Flight Planner/Dispatcher
Flight Options, Richmond Heights, Ohio - 1999 to 2009
Leading Aircraft Fractional Ownership Company
Arrange customs (inbound and outbound) for aircraft traveling abroad.
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Submit inbound and outbound APIS (Advanced Passenger Information
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System).
Coordinate with handlers on arrival and departure information.
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Ensure proper transportation documents in compliance with required
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laws and company policies.
Address crew member questions and requests received by email or
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phone.
File flight plans using FAA or preferred company routes.
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Monitor all weather and air traffic control constraints (Airspace Flow
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Programs, Ground Stops, Ground Delays, reroutes).
Review and insert all applicable weather and Notices to Airmen
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(NOTAMs) into each flight plan.
Optimize cruising altitudes based on current and forecast winds.
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Transmit flight plans to crew within 90 minutes of proposed departure
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time.
Coordinate with customers and crew if needed with changes and issues.
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Aircraft Dispatcher
Ryan International, Wichita, Kansas - 1998 to 1999
Charter Aircraft Company
Coordinate flights according the FAR 121 regulations.
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Maintained operational control for Boeing 727 and DC 10 aircraft.
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Provided weather data and weight and balance information to crew-
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members.
Monitor and communicate any changes in the schedules to the crew
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members
EDUCATION
Bachelor of Science Aviation Management–Southern Illinois
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University 12/2006
Master of Business Administration – University of Phoenix 8/2010
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FAR 121 Airline Dispatcher License 7/1998
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U.S Customs Broker Training 2005-present
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SPECIAL INTERESTS
Family Oriented and Dedicated
Biking, Hiking, Swimming, Martial Arts, Running.
Community involvement
Contact this candidate