Manager Engineer
Resume:
To whom it may concern,
My name is John Sully. I am currently seeking employment
and am applying for the Facilities Technician position in
Whitehouse Station.
My previous position was the Property Manager for Merrill
Lynch at their Pennington Facility. It consisted of 8
office buildings, 4 assembly buildings, 1 daycare center,
and 7,000 tenants at the height of its occupancy. My
employment was terminated when the Bank of America
purchased Merrill Lynch. I bring to the table many
strengths, which include managing, facilitating, common
sense, relationship management, and continuous improvement.
I am PC literate and was responsible for a $45M budget to
run the campus.
As you will see from my resume, most of my career has been
in technology (communications). I had no problem making
the transition to Facilities, as technology is used
everywhere. I have a thorough understanding of building
systems (HVAC, power, UPS, generators) and also what these
systems support. If you feel that I would be a good match
for this or any other positions, I would very much like to
discuss them with you.
Thank you for your time.
John Sully
Home: 908-***-****
Cell: 908-***-****
John J. Sully
19 Cliffside Drive
Stewartsville, NJ 08886
*******@*******.***
SUMMARY
Property Management Professional with an extensive technology background.
Proven abilities include eliminating roadblocks, managing at a high level
of detail while maintaining awareness of overall process and team results,
and is comfortable being a leader, or teammate as the occasion demands.
Key skills include:
Managing Relationship Management
Facilitating Continuous Improvement
PROFESSIONAL EXPERIENCE
Merrill Lynch, Facilities Management, Pennington, NJ
2004-2009
PROPERTY MANAGER
Responsible for managing a staff of 76, consisting of employees and
vendors, supporting the facility functions of the Hopewell Campus (1.8M
sq.ft.) and the Piscataway print facility (600K sq. ft.) including day to
day operations of: janitorial, landscaping, engineering
(mechanical/electrical), recycling, fire life safety, indoor air quality,
budgets/reconciliation, and contract compliance.
. Managed critical systems maintenance, elevator maintenance, fire alarm
system testing, energy management, risk management, utility analyses,
energy conservation, and environmental issues ensuring a smooth
running operation.
. Managed client relationships and hosted semi-annual site Tenant
Council meetings where issues and concerns were immediately addressed.
. Partnered with the appropriate vendors and support teams to bring the
Hopewell Campus to LEED-EB certification in 2008.
. Was a major contributor to the team that developed, distributed, and
coordinated the Merrill Lynch global risk assessments, successfully
identifying locations that had issues.
. Successfully engineered process and procedure changes to ensure the
most efficient operation of staff and vendors. This improved service
at no additional cost.
. Developed Service Level Agreements and metrics to measure them for
tenant work orders. Increased response and completion times from
approximately 60% to 97% greatly improving client satisfaction.
. Held weekly meetings with technology groups to deal with issues
related to space and capacity of critical systems. This resulted in a
team effort to supply resolutions.
. Established monthly meetings to discuss operations across sites in
areas of risk management, best practices, training, and sharing
lessons learned from experience.
. Worked with the local volunteer fire departments to educate them on
how our facility was equipped for fire life safety. Provided them
with tours of the campus, and coordinated test drills in our parking
decks. This helped them practice, and also washed down our decks
(which was part of the maintenance).
. Produce Site Plan document
. Produced MOP document
Cost Savings:
. Reduced electrical consumption by 66% on consumed electricity for
parking decks by installing LED fixtures
. Further reductions were realized by turning off unnecessary lighting
wherever possible, and installing motion sensors where appropriate
. Installed UV film on Data Center windows to lower heat generation and
save energy
. Saved .6 mw/h by dropping temperature set point 1 degree in winter and
raising 1 degree in summer after experimentation and monitoring
hot/cold calls, with no degradation of client satisfaction
. Deployed CoolerSmart as a cheaper and 'cleaner' alternative to bottled
water coolers. This saved approximately $32 for every 5 bottles of
water not purchased.
. Assumed responsibility for maintenance of cafeteria equipment,
replacing the incumbent vendor with engineering personnel. Annual
save: $80k with improved service.
. Reduced costs by utilizing in house engineering on overtime for
project work, rather than 3rd party vendors (this increased efficiency
and morale)
. Held Vendors to contract vendor performance
AT&T Solutions, New York, NY
2001-2004
DISTRICT MANAGER
Responsible for managing a staff of 60 people, consisting of router
engineers, PBX technicians, voice/data MAC analysts, project managers,
cable engineers, troubleshooters, vendors and service suppliers, supporting
the NY district for Merrill Lynch.
. Managed day-to-day operations, engineering, trouble resolution,
move/add/change work, and administrative duties at four major Merrill
Lynch locations exceeding/meeting customer's expectations.
. Technologies/functions supported: Lucent G3R PBX's, Cisco router and
switch equipment, Cabletron, Telco support (DS3 to 4.8), modems-DAP's-
CSU/DSU's, IBM FEP communication lines, cable management
(fiber/copper), change management, chargeback and billing.
Merrill Lynch, Operations, Systems, & Telecommunications
1990-2001
VP SITE MANAGER, 570 Washington Street and Teleport (1998-2001)
Responsible for managing a staff of 29, including employees, consultants,
and the Local 3 electricians (vendor). This involved the day-to-day
operations and all technologies for these Data
Center sites.
AVP SITE MANAGER, 101 Hudson Street (1995-1998)
AVP SITE MANAGER, WFC South Tower (1994-1995)
AVP DATA MANAGER, Somerset (1992-1994)
ACTING SITE MANAGER, Somerset (1992)
Responsible for managing a staff of up to 9 employees and 9
consultants/vendors. This involved the day-to-day operations to maintain
these sites and all technologies.
. Successfully supported requirements while moving an entire operation
to a new facility.
. Managed the movement of 13 departments within Somerset and 2
departments to Somerset from New York. Accomplished this with a staff
of 4, all moves on time and 100% Client satisfaction.
INSTITUTIONAL BRANCH SUPPORT, PCC/NY (1990-1991)
Responsible for technical support of the data requirements for the
Institutional Branch Offices. Monitored troubles and supported for quick
resolutions. Maintained inventories and resolved chargeback issues.
Successfully converted all locations to Lee Data tri host technology from
Quotron.
Reactive Systems Inc., Sterling, NY
1987-1990
CUSTOMER ENGINEER/FIELD ENGINEER
EDUCATION
Computer Repair/Robotics Diploma, The Cittone Institute of Technology,
Edison, New Jersey
Metallurgy Coursework, Metals Engineering Institute, Metals Park, Ohio
Business Administration Coursework, Union College, Union, New Jersey
HONORS
Best Technician and Leadership awards, Presidents List for Academic
Performance
TECHNICAL AFFILIATIONS
Member of the Institute of Electrical and Electronic Engineers (IEEE)
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