Manager Sales
Resume:
Kimberly Williams
*********.********@*****.***
Objective
I am a seasoned leader that can direct an organization in the vision of a
marketing strategy, development of an economic business case and execution
of an aggressive project plan. It is my objective to obtain a position with
a company where my experience and skill can be utilized to their fullest.
Qualifications
Executive maturity; Solid strategic planning experience; Attention to
detail; Leadership skills to manage and strengthen organization; Strategic
thinking, planning and analytical capabilities; Excellent project
management skills; Ability to multi task; Superb organizational and
communication skills; Ability to be flexible in a changing work
environment; Ability to work well under pressure; Execute aggressive
deadlines under changing dynamics; Self-starter :initiating and driving
projects toward completion; Solid marketing background in the areas of
advertising, community relations, special events and networking;
Exceptional oral communication and presentation skills with the proven
ability to effectively communicate the company's vision, competitive
advantage and strategies; PowerPoint, Excel, Word, ACT, Calyx; Licensed
REALTOR- State of Alabama along with ABR designation; Board of Trustees
Birmingham Chamber of Commerce.
Work History
9 / 2009 to Present : Wachovia - Treasury Management Client Services -
Birmingham,AL
Unit Manager
Manage the activities and operations of a team of Customer Service Officers
during the integration of Treasury Management clients from Wachovia to
Wells Fargo. Responsibilities include : Obtaining and reviewing daily and
weekly reporting of calls - analyze trends and identify coaching
opportunities. ; Observe and monitor calls received by CSO's daily to
provide feedback and coaching opportunities ; develop training materials in
parallel with Learning and Development such as team building activities to
motivate teammates ; Provide work direction to team of CSO's ensuring the
unit's work is completed on time and accurately by planning, coordinating
and monitoring daily activities. ; Track attendance and requests for time
off ; Review call volumes to ensure that peak times are staffed
appropriately ; Open communication with both personal team and other
Leadership to inform of upcoming milestones and project changes or
information ; Handles escalations from team or Leadership ; Consolidates
escalations and update team and Leadership ; Participate in and provide
status updates for special projects or initiatives ; Attend required
training and track comprehension of as necessary for team ; Provide input
for training, process documents and workflow as needed to ensure efficiency
of project and site ; Complete continuing education courses to build
leadership skills ; participate in Train the Trainer sessions as necessary
; Provide input to new hire recruitment and training ; Help in the
development and facilitation of Action Plans and processes for project
2/ 2009 - 9/ 2009 Wells Fargo Home Mortgage (Contract ) Birmingham,AL
Loan Administration Manager II
Manage the activities and operations of loan production of Three Step
EXPRESS and LIS Full Documentation residential mortgage loans; Oversee a
team who are responsible for the loan processing and documentation and pre
closing tasks, and loan monitoring activities; Provide quality customer
service to internal and external customers, meeting compliance, risk
management and quality standards; Participate in the formulation of
procedures, policies and methods to ensure compliance with Wells Fargo,
legal, investor, regulatory and business policies; Work with loan
administration management to resolve issues while balancing risk and
operational efficiency; Perform with defined objectives, projects and
tasks; Recommend corrective actions within control of the business; Resolve
complex escalated loan administration issues; Actively involved in daily
operations required to meet workflow goals; Provide direction, coaching
and development of a team based on company policies and guidelines;
Interpret and participate in developing and implementing department
policies and procedures; Plan and schedule major work activities including
establishing performance standards;
Specific Knowledge includes: Advanced knowledge and experience in loan
administration and operations including the industry, laws and regulations;
Excellent Communication Skills; Excellent Negotiation Skills; Experience
consulting with multiple levels of management; Advanced knowledge of
business operations, processes and systems.
2007-2009 Miles Properties Birmingham, AL
Marketing Director
Monitor advertising budget and identify potential cost reduction and
negotiate contracts with vendors to achieve budget goals; Develop
relationships with vendors and community leaders; Develop advertising
strategy and content in print, internet and other media; Provide technical
and physical support to communities to implement large promotional and
media advertising; Monitor advertising effectiveness and advise in
maintaining the proper balance between traffic generation, occupancy and
pricing; Work to execute marketing plans and manage marketing budget;
Identify and analyze market conditions to optimize pricing and rent growth
; Provide focused support to struggling properties to and assist managers
to niche market obstacles; Monitor staff performance in areas of sales,
Fair Housing, staffing, shopping reports, closing ratios and helping to
facilitate solutions to any issues that arise; Regular property walks ;
Maintain close relationship with company executives to maintain company
objective; Ongoing sales training of staff to optimize closing ratios;
Community and county liaison for company in all community outreach and
special events; Planning, oversight and implementation of several community
events and seminars; Oversee multiple aspects during 30 million dollar
renovation project of properties for company.
2005-2007 One Resource Group Birmingham, AL
Marketing Director
Develop, execute and manage strategies and initiatives to grow company
revenue; Develop from concept to execution customer/client communications
that support retention, referral and revenue with existing and new client
base; Manage operational execution of direct mail, seminars, print
advertising, online education and email campaigns; Identifying appropriate
partners/vendors, negotiating contracts and driving campaigns through to
execution; Rebranding of company with implementation of new market
recognition with print, media and client base; Coordinate, organize and
manage all essential details for special events and meetings.
2003-2005 First American Corporation Birmingham, AL
Area Marketing Manager
Business development with Realtor/Builder/Lender client base; Work directly
with District Manager to develop, execute and enhance marketing strategies
for statewide territory; Develop and implement all aspects of company
marketing plan including advertising, community relations, sales and
special events; Monitor market competition, market conditions and
competitive services/products in marketing area; Solid track record of
consistently exceeding goals in a newly opened market: Liaison between
vendors, clients and homeowners; Weekly meetings with clients; Statewide
travel to establish and maintain client relationships; Provide ongoing
operational support to include sales training, support for clients, market
research and sales support; Produce sales proposals and presentations for
business development and improve market position; Acquire, analyze and
communicate market demand, trends and competitor strategies and use this to
implement business plan identifying potential business opportunities that
is consistent with company objectives.
2002-2003 Colonial Bank Birmingham, AL
Originator
Origination of residential, FHA and VA home loans; Business development
through networking of realtors and builders; Continuing education to
provide the most knowledgeable service for my clients; Coordination of
entire home loan process from application to closing; Knowledge of the
principles of real estate and mortgage financing.
1997-2002 Regions/Equiprime/ SouthTrust Bank Birmingham, AL
Mortgage Loan Coordinator/ Underwriter
Underwrite and close Conventional, FHA and VA residential loans; Review of
appraisals, titles and all closing documents; Maintain compliance with
Federal guidelines; Continuing education for compliance with investor and
company guidelines.
Education
1997 University of Florida Liberal Arts
References
References Available Upon Request
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