Customer Service Human Resources

SHAMIYA RIDLEY

E-mail: **************@*****.***

Phone 757-***-****

OBJECTIVE

To obtain a position that allows me to utilize my skills and educational

background in a rewarding career in the Human Resources field.

EDUCATION

Old Dominion University 08/04-05/08, Norfolk,

VA

. Bachelor of Science in Communications

. Major: Communications

. Minor: Marketing

EXPERIENCE

CMA CGM (America) LLC 05/08-Present, Norfolk, VA

Export Documentation Coordinator

. Responsible for processing ocean export shipment documentation while

providing excellent service to customers, overseas agents, and

complying with overseas port rules.

. Ensure shipper's instructions include all required information for

overseas. customs.

. Manifest bills of lading while ensuring a high degree of accuracy. As

well as release bills of lading that meet the requirements.

. Handle corrections received from shippers within established time

limits.

. Act as liaison with overseas agents and CMA-CGM personnel

. Validate the payment terms as per the Customer's shipping

instructions.

. Send bills of lading proof copies and invoices to customers as

required.

. Handle all inquiries from customers or internal associates.

. Hours of work: 40 hours per week

City of Norfolk (Nauticus) 06/06-10/08, Norfolk,

VA

Marketing & Public Relations Assistant

. Managed and fulfilled community outreach donations program and

maintained database of receivers.

. Coordinated select special event functions.

. Created facilities schedules for facility visitors. Additionally,

produced any supplemental materials for special events or the

Marketing department.

. Compiled and analyzed all visitor surveys.

. Wrote news releases and other copy as needed as well as maintain all

media clip files.

. Hours of work: appx. 15-30 hours per week

Riverside Regional Medical Center 06/05-12/07, Newport News,

VA

Junior Executive Administrative Assistant

. Performed general receptionist duties including answering phones,

referring and screening calls.

. Obtained insurance preauthorization and benefits for applicable

patients.

. Responsible for functions related to scheduling patients, notifying

transportation, calling outpatients, interacting with members of the

general public, and screening visitors to minimize employee

interruptions in a fast-paced environment.

. Hours of work: appx 20 hours per week

Lane Bryant

03/04-01/05, Hampton, VA

Sales Associate

. Maintained an awareness of all promotions and advertisements.

. Assisted in floor moves, merchandising, display maintenance, and

housekeeping.

. Sold merchandise and credit as well as rang up sales at registers.

. Ensured that each customer received outstanding service by providing a

friendly environment, which included greeting and acknowledging every

customer, maintaining product knowledge and all other aspects of

customer service.

. Hours of work: appx 8-25 hours per week

CO-CURRICULAR ACTIVITIES

Alpha Kappa Psi Co-Ed Business Fraternity Fall 06-

Present, Norfolk, VA

Vice President of Brotherhood

. Planned and produced fraternity functions to build brotherhood and

unity amongst members.

Dean of Pledge

. Oversaw the activities and initiatives of the pledge class and acted as

a liaison between the pledges and the brotherhood.

VOLUNTEER ACTIVITIES

Butterfly Productions, Event Planning and Management 6/07-5/08,

Norfolk, VA

. Maintained esthetic integrity of all events through setup and styling

of d cor, floral and food arrangements.

. Assisted with the setup and break-down of company events.

March 17, 2010

Dear Hiring Manager,

I am writing in response to the Human Resources Assistant position with

your company. I believe the position requirements and my skills are a

perfect match.

As you will see on my attached resume, I have the educational background

and professional experience for which you are searching. In addition, I am

motivated and enthusiastic, and would appreciate the opportunity to

contribute to the success of the company.

An interview would grant me the opportunity to demonstrate my abilities. I

will make myself available at your convenience, during or outside of normal

business hours. You can reach me at 757-***-**** to schedule an

interview.

Thank you in advance for considering me.

Sincerely,

Shamiya Ridley

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