Sales Quality Assurance
Resume:
Melanie Atwood
*** ********** **. **********, ** 47712 (812) 985-0097or 459-0589 ********@*********.***
SUMMARY
• Highly motivated professional with experience in marketing/training/quality controls
• Experienced in planning and implementation phases of complex projects
• Energetic team player
PROFESSIONAL EXPERIENCE
Card Management Corporation (CMC) - FTPS 10/06 – present
Supervisor, Training & Quality Assurance
• Responsible for coordination and execution of new hire, cross, and refresher training classes
• Assimilate new clients and services from project inception through training deployment
• Develop Quality Assurance/Control scorecard and coaching action plans
• Responsible for annual budget; development of capacity plan; and meeting milestones for our department
Client Account Executive
• Serve as primary liaison between CMC and clients; manage day to day functions/services for top 10 financial institutions
• Responsible for suggestively selling existing clients on new products/services offered
• Coordinate task force meetings & focus visits to facilitate management/growth of client portfolio
Mary Kay Cosmetics, Inc. Sales Director/Consultant 03/03 – 4/07
• Develop & lead basic/advanced training programs; including consultative sales and recruitment to groups of 200
• Create & drive promotions to stretch/reward team members; and promote strong customer base
• Meet & exceed personal/unit monthly goals and quotas for a team of 45
Cinergy Communications/Belcan Corp Sales Engineer 8/00-4/03
• Develop strategic business partnerships to increase monthly revenue
• Responsible for business development through marketing/sales of ASP solutions to financial industry
Sproat Insurance Unlimited Sales/Customer Service Representative 1994-2000
• Responsible for business development through in-house sales and servicing of existing accounts
• Designed automated system for the agency
1988.1994 Temporary leave from workforce to care for our 3 children
Honeywell Bull & Hewlett Packard Sales/Marketing 1985 - 1988
• Responsible for business development through marketing information technology hardware/software solutions to the
technical, medical and manufacturing industries
COMMUNITY SERVICE
• Served over 10 years in local PTA &Area Council – 3 years as President
• United Way Chair 2009 for CMC, committee 2006-2008
• Race for the Cure Chair 2009 for CMC
EDUCATION
UNIVERSITY OF EVANSVILLE Evansville, IN, BS, Computer Science, May 1983
OLNEY CENTRAL COLLEGE Olney, IL, Associate, Secretarial Science, May 1980
Melanie Atwood
411 Summerland Ct. Evansville, IN 47712 812-***-**** or 459-0589 ********@*********.***
Professional awards:
Top 10 National Sales, Mary Kay 2005
CMC Team Player 2008
CMC APEX Award 2009
The following lists a sampling of my experience in areas that will benefit your team.
• Manage/direct variety of projects from inception to project launch
• Promotion/coordination to execute community project within structure of executive environment (United Way
and Race for the Cure)
• Project Connect – working directly with all internal departments to build relational bridges and streamline
process flows
• Management of staff and resources to grow and develop the Training and Quality departments
• Expand industry knowledge and enhance skill set by attending Regional conferences and seminars
• Develop and maintain monthly trend report for management review
• Responsible for annual budget and capacity plan
• Create and deliver trimester and annual goal reviews
As a result of my leadership roles, I have built a strong network of relationships within our community. By
working with these mentors, I have learned the importance of planning and organization; and that both require
vision and commitment.
Please allow me the opportunity to help enhance your team; together we will make a community wide impact!
Sincerely,
Melanie Atwood
Melanie Atwood
411 Summerland Ct. Evansville, IN 47712 812-***-**** ********@*********.***
REFERENCES:
Kathy George, Project Management
Old National Bank
*****.******@******.***
Kira Vaal, Assistant Director Alumni and Volunteer Services
University of Southern Indiana
Phone: 812-***-****
******@***.***
Leesa Richardson, Sr. Account Manager
Keller Schroeder & Associates
Phone: 812-***-****
************@*******.***
Contact this candidate