Emmanuel E. Ruelis
North Charleston SC 29420
Phone: 843-***-****
e-mail: abm2ig@r.postjobfree.com
Objective:
I am a very dedicated person who has a positive attitude towards all
challenges. Although I have great experience in customer service, I am
fascinated with learning new things, and I take criticism as a means to
improve. I am seeking a position where I can not only use my current
skills, but improve and excel while offering 110 % of my effort. With my
knowledge and experience, I believe I would be a great candidate for your
company.
EDUCATION:
2006. Henderson State University Arkadelphia, AR.
Masters in Business Administration.
2005. Henderson State University Arkadelphia, AR.
Bachelor of Business Administration with emphasis in Human Resources
Management.
EXPERIENCE:
First National Bank of the South -Charleston, SC. December 2009- Present
Customer Service Representative
* Cash checks, accept deposits and payments, processes withdrawals.
Sell savings bonds, travelers' checks, and process paperwork for
certificates of deposit. Process cash transactions involving negotiable
instruments. Receive checks and cash for deposit, verifies amount, and
examines checks for endorsements.
* Balance currency, coin, and checks in cash drawer at end of shift.
Open and manage customer accounts. Sales and cross-marketing of financial
products and provide general consumer support.
Bank of America- Goose Creek, SC. August 2006- September 2009
Personal Banker
* Accurately processed transactions and efficiently built customer
confidence and trust based on established policies and procedures.
Identified customer needs and referred the appropriate products and
services. Followed all procedures and laws up to date through continuous
training.
*Assisted non-English speaking customers with translations to help in
opening accounts and performing daily transactions. Increased the number of
Hispanic/ Brazilian account holders in the banking center.
* Established, developed, retained, and deepened long-term
relationships with customers in the community. Trained new associates in
order to achieve their desired level. Exceed goals set and paid vigorous
attention to detail in order to eliminate any potential losses.
Henderson State University- Arkadelphia, AR. 2005-2006
Graduate Assistant, School of Business
* Maintained the School of Business website by identifying and
correcting technical errors.
* Assisted professors in Marketing, Accounting and Business
Information Systems daily professorial activities.
SKILLS
* Speak Spanish & Portuguese fluently.
* Computer proficient in Access, Excel, Front Page, Outlook, Power
Point, Word, Windows XP and SPSS.
* Participated in foreign exchange student program through the Rotary Club.
* Excellent team leadership skills attained through extensive academic
group and outside team launch participation.
HONORS & ACHIEVEMENTS
* Ranked among top 5% sellers in the Coastal Market.
* Ranked top referring teller and balancing at 100%.
* Henderson State University- Society of Human Resources Management,
2003-2005.
* Dean's List- Henderson State University. Fall 2004- Fall 2005
*References obtained by request.