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Customer Service Training

Location:
Bloomfield, IN, 47424
Posted:
March 18, 2010

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Resume:

Lori E. George

**** *. *** ****** ****

Bloomfield, IN 47424

Home: 812-***-****

E-mail: abm2gz@r.postjobfree.com

PERSONAL INFORMATION:

Date of Birth: August 9, 1965

SECURITY CLEARANCE:

Secret

EDUCATION:

1971 - 1983 Eastern School

R. R. #4

Bloomfield, IN

Grade Average - "B"

Diploma

1984 - 1986 Indiana Vocational Technical College

Bloomington, IN

Studies: Accounting, Computer and Business Courses

Grade Average - 3.8

2003 Oakland City University

Bedford, IN

Studies: Human Resources

Grade Average - 4.0

INDIVIDUAL COURSES:

2000 Total Quality Management

TQM Internal Auditor Training

TQM Team Leader Training

2003 Various Microsoft Classes (Excel, Access, Sharepoint)

2008 Injury and Unemployment Compensation Training

2009 Injury and Unemployment Compensation Training

2009 USDA Graduate School - Basic Personnel & Benefits

2010 CFC Workshop

EXPERIENCE:

Oct. 2009 - present SAIC

NSWC Crane

300 Hwy. 361

Crane, IN

Current Pay Rate: $26.55/hr.

Mar 2010 - present HR Representative

Create/Design branch and division metrics, Analysis of

branch and division metrics, Analysis/Creation of data

calls & reports, Liaison with NSWC Crane IT department,

Process documentation, Public and internal Sharepoint

(website) design/updates, Determine impacts of changes made

to processes/programs, Training of staff members in regard

to new or updated software/databases and other IT related

items, Recognizes problems or issues before they arise with

related computer programs or systems, Customer relations

with NSWC Crane Command and Department Management staff

members, Customer Service with NSWC Crane employees,

Workers Compensation Administration, Creation and

administration of Performance Evaluation System, Creation

of user manual for Performance Evaluation System,

Administration of Personnel Action Tracking system,

Creation of new forms and processes via use of Microsoft

Infopath, Creation/Administration of customer and employee

surveys including result compilation/analysis/metrics,

Creation/Administration of disciplinary action tracking

system, Administration for Combined Federal Campaign

Oct. 2009 - Mar 2010 Program Analyst/SR HR Clerk

Create/Design branch and division metrics, Analysis of

branch and division metrics, Analysis/Creation of data

calls & reports, Liaison with NSWC Crane IT department,

Process documentation, Document Control, Public and

internal Sharepoint (website) design/updates, Determine

impacts of changes made to processes/programs, Training of

staff members in regard to new or updated

software/databases and other IT related items, Recognizes

problems or issues before they arise with related computer

programs or systems,

Customer relations with NSWC Crane Command and Department

Management staff members, Customer Service with NSWC Crane

employees, Workers Compensation Administration, System

analysis and in depth knowledge of software and computer

equipment.

Oct. 2005 - Oct. 2009 Raydar & Associates

NSWC Crane

300 Hwy. 361

Crane, IN

Ending Pay Rate: $25.30/hr.

Nov. 2007 - Oct. 2009 Human Resources/Injury Compensation Specialist

Create/Design branch and division metrics, Analysis of

branch and division metrics, Analysis/Creation of data

calls & reports, Liaison with NSWC Crane IT department,

Process documentation, Document Control, Public and

internal website design/updates (Sharepoint), Training of

staff members in regard to new or updated

software/databases and other IT related items, Customer

relations with NSWC Crane Command and Department Management

staff members, Customer Service with NSWC Crane employees,

Workers Compensation Specialist duties, Death

Notifications, Creation of internal interactive Infopath

forms and Sharepoint databases.

Oct. 2005 - Nov. 2007 Program Management Support Specialist

All duties listed below. Position did not change - Employer changed

with government contract award.

Aug. 2001 - Oct. 2005 EG&G Technical Services

NSWC Crane

300 Hwy. 361

Crane, IN

Ending Pay Rate: Approx. $23.00/hr.

April. 2005 - Oct. 2005 Program Management Support Specialist IIII

Program Management, Database Specialist, Create/Design/Analysis of

department metrics and other reports, Web-site design and

updates, Liaison with NSWC Crane IT department, Complete

administration and coordination of New Employee Orientation

Program, Perform as Training Specialist in regard to new

employee mandatory training requirements, Deliver

Presentations to NSWC Training Coordinators and internal

staff members on various department information and/or

database and software training, Customer relations with

NSWC Crane Command and Department Management staff members,

Customer Service with NSWC Crane employees, Training of

staff members in regard to new or updated

software/databases and other IT related items, All duties

listed below for PMSS III

Oct. 2002 - April 2005 Program Management Support Specialist III

Create and process monthly reports, Analyze problems and Create new

processes and procedures for training workload, Updating

forms and manuals, Creating and working with IT on set up

of new reporting options for training records, Evaluate and

create processes and procedures within Employee Development

Training Department, Implementation/Updates to Training

website using Microsoft SharePoint. Assist in creating

training programs, Assist in administration of training

programs, Responsible for Administration of 1556 (Training

Request/Authorization form) database program, Assist in

administration of New Employee Orientation program,

Responsible for assuring compliance for New Employee

Training Programs, Responsible for scheduling all training

classrooms, Customer Service, Clean Up/Update/Reorganize

current training databases.

Aug. 2001 - Oct. 2002 Administrative Assistant III

Process and create 1556 forms, Obligate/Reject funding for training

courses, Assist in creating training programs, Assist in

administration of training programs, Responsible for

Administration of 1556 database program, Create and process

monthly reports, Assist in administration of New Employee

Orientation program, Responsible for assuring compliance

for New Employee Training Programs, Analyze problems and

Create new processes and procedures for training workload,

Responsible for scheduling all training classrooms,

Customer Service, Updating forms and manuals, Creating and

working with IT on set up of new reporting options for

training records.

1986 - June 15, '01 KPT, Inc.

P.O. Box 468

Bloomfield, IN

Ending Pay Rate: $14.76/hr.

10/00 - 06/01 Human Relations Administrator/Personnel

Administrator/Accounting Assistant

All previous duties and responsibilities, Cost Accounting,

Assist in office management, Assist with production related

reporting

08/95 - 10/00 Human Relations/Personnel Administrator

Payroll, Assist and Teach accounts payable, accounts

receivable and general ledger, Bank reconciliations,

Payroll taxes, Control all aspects of employee insurance

and 401-K plans, Set up and maintain employee files, Annual

renewal of insurance contracts, Research and put into

effect new employee benefits, Organize all employee social

functions, Head "Employee Committee", Carry on

communications from production floor employees to upper

management, Appearances in unemployment hearings, Organize

and coordinate training and all other aspects of Total

Quality Management Program, Serve as member of Quality

Council, and chairperson for Steering Committee for TQM

program, Set up and administrate Substance Abuse Program

08/93 - 08/95 Human Relations/Personnel/Accounting Assistant

Payroll, Assist and Teach accounts payable, accounts receivable and

general ledger, Bank reconciliations, Payroll taxes,

Administration of employee insurance and 401-K plan,

Organization of employee social functions, Organized

"Employee Committee" to help communicate employee ideas to

management

08/86 - 08/93 Accounting Clerk

Payroll, Accounts payable, Accounts receivable, General ledger, Bank

reconciliations, Payroll taxes

1985 - 1986 Bloomfield Town Hall

Bloomfield, IN

Accounting Clerk

Police force payroll, Bookkeeping, General ledger posting, Cash

receipts for town sewage department

REFERENCES: Available upon request

Article from KPT, Inc. Tile Review Lori Thompson George

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