Service Sales

**** *. ****** ****, *** Berlin, WI *****

Phone: 262-***-****

E-mail:

abm2dm@r.postjobfree.com

Ed B. Giese

Management Profile

Proactive, results focused management professional with a track record of

significantly enhancing company operations with a broad-based background in

service and retail business development, human resources, personnel

management and operations. Strong leadership and motivational skills;

proven ability to quickly build rapport, establish trust, recruit, train

and motivate people of all levels. Expertise in development and operations

of multiple stores, process and performance improvement, training and

development, marketing, budgeting and cost controls. Ability to provide a

team-oriented management style focused on motivation and success.

Experienced in CRM to increase profitability by reducing operational costs

through a synergy of people, processes and technology. Excellent

organizational, communication and analytical skills. Precise, resourceful

problem solver. Demonstrated effectiveness in facilitating accelerated

growth as well as in turning around underperforming locations. Recognized

for professionalism, positive mental attitude, commitment to excellence and

demonstrated ability to communicate and interact effectively with senior

management, associates and customers. Big picture focus on company goals

and exceeding customer expectations has produced increased efficiencies in

production and sales.

Key Strengths & Expertise

. Corporate strategic and tactical planning

. Revenue driven management

. Cost effective problem solving

. Effective change agent and communicator

. Strategic planning and market expansion

. Sound judgment and decision making skills

. Staff recruiting, training and team leadership

. Highest professional ethics and standards

Professional Experience

LYNCH AUTOMOTIVE GROUP

2007-2009

Service Manager

I accepted a position as a future replacement for the current service

director who was expecting a promotion within the company; for a number of

reasons this promotion never materialized. The service department achieved

record sales and profits during this time while maintaining customer

satisfaction scores well above the dealer zone group average. Service

advisors consistently averaged 1.9, to 2.5 hours of labor per repair order.

Ed B. Giese

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EWALD AUTOMOTIVE GROUP

2005-2007

Service Director

I accepted the job of turning around what was generally accepted by the

Ford Zone office as the worst performing Ford Dealership service department

in the Metro-Milwaukee area. With a 3-month average customer satisfaction

index score (CSI) of negative 13 (-13) and a 12 month average CSI score of

24 (Out of a possible 100) my challenge was clear. When Ewald purchased

the store it was a union shop in a pro-union community. Immediately upon

purchase the entire store was closed, all employees were terminated and it

was reopened with no Ford Motor Company trained or experienced technicians.

The dealership lost its Blue Oval Certification, entered a mandatory

warranty counseling process and had deeply damaged customer and community

relationships.

. Graduated Warranty counseling process in six months (Fastest allowable

per Ford).

. Restored Blue Oval Certification.

. When I left the 3-month CSI score was 66 which was above Zone Group

average.

. The 12-month CSI score had climbed to 58 and was steadily trending

upward.

. YTD Customer Pay Labor was tracking an increased 12% versus 4% in

2006.

ERNIE von SCHLEDORN

1996-2005

Group Service Director - Fixed Operations

I accepted the job of turning around what was generally accepted by the

Chrysler Zone Office as the worst performing Chrysler Dealership service

department in the Metro-Milwaukee area. The entire store was old and

outdated. It was the only Metro store that had no service drive through

for customers. With only paint, store clean up, reorganization, training

and leadership, we were able to grow the service department from three to

nine technicians in only two years. CSI went from consistently being at

the bottom of the Zone Average to well above Five Star requirements.

Chrysler Corporation visited more than once to see how such an antiquated

facility could score so highly.

. Promoted two years later to EvS Dealerships Group Service Director

based on the

Chrysler-Plymouth-Jeep-Eagle store turnaround.

. Varying responsibilities in seven locations included daily supervision

of 60 employees in Menomonee Falls. Most recently daily supervision

of Saukville, Port Washington and Random Lake.

. Assisted in achieving record sales and profit levels while maintaining

an above average to very high CSI depending on location and franchise.

. Organized and held off-site Quarterly Fixed operations meetings for

all seven locations.

. Experienced in GM SFE, Ford Blue Oval, Chrysler Five Star and

Volkswagen Certification.

. Developed and implemented numerous corporate policies.

. Handled all aspects of fixed operations reporting to Ernie and Eric

von Schledorn.

Education

UNIVERSITY OF WISCONSIN, Milwaukee, WI

B.A. Business Administration

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