Manager Sales

Dear Hiring Manager:

My extensive experience in hospitality management and my commitment to

achieving the highest quality aligns extremely well with the District

Manager, Regional Manager position that you are currently advertising. I am

extremely passionate about every aspect of good food, and great dining

experience, vision for excellent customer services, self starter with

knowledge of regulations, census development, community relations and

marketing.

What I bring to the position is a combination of team leadership, strategic

planning, and business development skill that I have used to meet and

exceed expectations. I am a hands-on manager with skills in both back of

the house and front of the house and extensive knowledge in training and

managing multi-units.

I have played a pivotal role in human resources management, operational

audits, purchasing, and weekly and monthly financial, coordinating

schedules, enhancing customer satisfaction. Fostering commitment, team

spirit, and building effective teams and inspiring others to peak

performance are among my strengths.

I am an excellent candidate for this position, motivated, flexible, quality-

driven professional, organized, detail-oriented and customer focus. I can

make a significant contribution to your team. I would welcome the

opportunity to discuss my qualifications and candidacy in further detail.

Thank you for your time and consideration.

Sincerely,

Zelma Jones

Summary Over Twenty five years of professional management

Of experience which includes:

Qualificatio Six years managing multiple (5-13) units.

ns Three years retail management, food service, cafeteria

and convenience store with pharmacy and retail customer

service/sales associate experience department store

Macy's

Ten years of special event planning and catering.

Nine years of health care experience, independent,

assisted living, long term care and hospital.

Two year of Sales and Marketing experience, provided

tours, prepared leases, schedule residents move-ins, and

answer incoming phone calls.

Fourteen years of school/university food service

experience serving approx 850-1800 people per meals.

Areas of expertise customer service, human resource,

financial management, environmental services/quality

assurance, team building, dining/food and beverage.

Professional OPERATIONS MANAGEMENT

Supervised all phases of day -to -day operation, quality

Experience assurance, guest relations, financial, safety and

Highlights sanitation.

Successfully lead a team of 13 managers and 112+

production personnel ensuring quality and service

standard.

Conducted operational and financial auditing, process

payroll, accounts receivable, payable, banking and

billing transactions.

Preformed human resource related duties: recruiting,

staffing, orientation, training/workshop, investigations,

process new hire paperwork. Benefits, and maintain

personnel files.

Planned and managed significant remodeling projects that

enhanced the ambiance of the facility.

Reinforced the use of production sheets, standardized

recipes, reducing waste and substantially lower food

cost.

Performed Safety/Sanitation audits to ensure all mandated

requirements were met and created action plans to correct

any deficiencies.

Designed employee training manual and facilitated staff

training workshops related to operational polices and

procedures that improved productivity and reduce

turnover, promote efficiency and control labor costs.

SALES/MARKETING

Negotiated prices, terms and conditions of service

agreement for all catering and special events.

Developed and implemented marketing campaign that

increased sales by 20%.

Assisted the sales and marketing team with community

tours, move-in paperwork, schedule residents move-ins,

census, prepared leases, showed apartment and apartment

walkthrough.

Leadership Introduced new products, develop new business and expand

Skills service that increased weekly revenue and customer

satisfaction.

CUSTOMER/CLIENT RELATIONS

Generated repeated business expanded client base and

increased company revenue through well nurtured

relationships, achieving strong track record is sales and

service.

Interacted with client management and maintain effective

client and customer relation at all levels within the

client's organization.

Encouraged constant feedback with comment card system and

personal responses.

Focused commitment to excellence, accuracy, quality,

professionalism and timing concerns; able to handle

multiple ongoing projects

Strong communication and interpersonal skills with

co-workers, supervisors, and customers.

Results-oriented dependable professional with a strong

work ethic and management style that reflect a "Can do!"

attitude.

Effective leadership skills in hiring, training,

supervising, and motivating staff, and management team to

achieve business and personal goals.

Recognized as "the answer person" whatever the challenge,

question, problem came to me for research and solutions,

I never let them down.

A leader Known for being, helpful considerate, fair,

consistent, supportive and professional.

Recipient of "Outstanding Staff Contribution Award" and

"The Soaring Eagles Award".

Professional

06/08 -03/09 Retail and Dining Services

Experience Director CDM, CFPP (Laid off)

Erickson, Eagle's Trace, Houston, TX

2007 - 2008 Operations Manager

Juliette Fowler Homes, Inc Dallas, TX

2001 -2006 Director of Food and Beverage

/Environmental Services

Sunrise Senior Living, Dallas, TX

1999 - 2001 Nutrition Services Supervisor/

Catering Director

Frisco Independent School District Frisco, TX

1996 - 1999 Food Service Director, ARAMARK

Southern Methodist University, Dallas, TX

1986 - 1996 Multi-Unit Food Service/Retail

Manager / Catering Manager

University of North Texas, Denton, TX

Education Bachelor of Science Grambling State University

Grambling, LA.

Institutional Management with emphasis in

Dietetics and Food Production Management

Professional Certified Dietary Manager/Certified Food Production

Training Manager

HACCP (Hazard Analysis Critical Control Points)

Operations Management Training

Serv-Safe Certification/Instructor

First Aid Certification (BCLS: Adult, Child& Infant CPR

Emergency Basic First Aid and Cognitive A.E.D. Skills)

Activities

Dietary Manager Association

Contact this candidate