Customer Service Manager

JAMES M. TRUSTY Ho. 513-***-****

**** ******* ***. ****. 859-***-****

Norwood, Ohio 45212

*******@***.***

PROFILE

A construction professional with over twenty two years of applied

experience in the commercial, residential, and field construction industries.

Results-driven, self-motivated, and team-oriented.

Expertly skilled in Labor and Project Management, Site Development, and

Construction, new and renovation.

Extensive Background in Job Layout, Framing, Plumbing, and Electrical.

Skilled in establishing professional relationships, communication techniques, and

organization.

EMPLOYMENT

Building Inspector, City of Cincinnati 2006- Present

Building code enforcement, Follow up on complaints, inspect housing issues.

Builder, Schumacher Homes 2006 - 2006

Builds assigned homes within time, cost, quality and satisfaction standards.

Daily job scheduling, home site inspections.

Inspect each assigned job a minimum of 2 times per week.

Participate in monthly Construction & Safety Training Meetings held by

Operations.

Ensure all vendor/trade policies are adhered to on assigned job sites.

Responsible for following all job site rules per company safety program, training

and documentation at the Company level.

Wayne Homes by Centex Homes Estimator II 2004 - 2005

Quantity take-offs, estimates, record management.

Established and maintained a value engineering procedure for estimates.

Performed efficiently in a deadline-oriented environment, utilizing minimum,

comparative and differential estimating techniques.

Executed and maintained the field audit process plus verification of quantities.

Reduced variance costs by 35% to the average budget through research and cost

saving techniques.

Customer Service Manager, Wayne Homes by Centex 2003 - 2004

Responsible for providing leadership to the Customer Care Team and Warranty

Services.

Achieved monthly productivity, customer care, and satisfaction goals.

Liaison for all trade contractors, construction crews, sales associates, and

homeowners.

Implemented quality control programs, monitored productivity, organized team

meetings, and resolved conflicts.

Human Resource activities including recruiting, training, and development of all

Customer Care representatives and cross-functional training of Trade

Contractors.

Operations Manager, Divisions Inc. Maintenance Group 2002 - 2003

Negotiated, set up, trained, and maintained records for over twenty-five

contractors.

Managed contractors and employees to ensure successful completion of projects.

Handled administrative tasks including A/R, A/P, and pricing.

Construction and Facility Maintenance 1988 - 2003

Performed a variety of construction tasks starting as a general laborer and

advancing to foreman for such companies as D.A.G., L.B. Const., and R.L.

Trammel.

Worked in facilities maintenance with such companies like Wallick Properties,

Towne Properties, and Duke Property Management.

EDUCATION

Withrow High School 1983 - 1985

HVAC Mechanical Training - Live Oaks Vocational

Field Managers Training, Estimating 102 - Texas University

Record Keeping - OSHA

Management Training - America Management Association

International Code Council, (Certified Commercial Building inspector)

State of Ohio Board of Building Standards, (Certified Residential Building Inspector)

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