Manager Years Experience
Resume:
Kris A. Stephenson
Pickerington, Ohio 43147
abm275@r.postjobfree.com
Qualifications: -20 years experience third party collection / financial services field.
-18 years experience post charge off collections. Consumer & Business
-18 years experience legal collection background. Consumer & Business
-10 years experience in-bound / out-bound call center management.
-10 years experience creditor side bankruptcy related transactions.
- 4 years experience trust, operational, managerial accounting.
- 3 years experience in secured collateral recovery.
Professional Experience:
Zeehandelar, Sabatino & Associates, LLC July 2007 – Present
471 East Broad Street, Suite 1200, Columbus, OH 43215
Call Center Operations Manager – Accounting Manager – Systems Manager
-Responsible for daily business operations.
-Hire, train, direct and mentor staff of legal assistants, accounting, and support staff.
-Oversee all business to business compliance activities for client base.
-Responsible for day to day recovery operations of uninsured automobile and homeowner
claims totaling over $500 million in receivables spanning a 21 year life-cycle.
Achievements:
-Increased recovery rates on firm wide basis on non-performing and/or underperforming
portfolios through training, mentoring and diligent use of post judgment remedies on
entire portfolio.
Cheek & Zeehandelar, L.L.P August 2002 – July 2007
471 East Broad Street, Suite 1200, Columbus, OH 43215
Collection Manager
-Assist Partners & Associates in daily business operations.
-Hired, trained, directed and mentored staff of legal assistants and support staff.
-Prepared and oversaw extra-ordinary executions on civil judgments.
-Negotiate repayment of tort claims, retail and commercial transactions.
June 1996 – November 1999
Lead Collector – Paralegal
-Assist, educate and mentor legal assistants.
-Developed firm wide collection policies and collector workflow.
-Prepared and oversaw all extra ordinary legal executions on civil judgments.
Achievements:
-Oversaw development of post judgment processing department increasing recovery
percentages by over 30 %.
Kubota Tractor Corporation, U.S.A. November 1999 – July 2002
6300 One Kubota Way, Columbus, OH 43125
Collection Manager
-Management of collection and recovery operations for Northern District of company
which included consumer, business and agriculture loans for fourteen (14) states.
-Directed and managed telephone collection staff and field representatives.
-Communicated, contracted and directed outside vendors, agencies and counsel regarding
recovery of collateral and bad debt placed for recovery pre and post charge off.
-Attended sale of repossessed collateral and first meetings of creditors in bankruptcy
related cases.
Achievements:
-Through leadership obtained lowest delinquency/charge off rates in history of company
on over 50,000 active non-recourse, limited recourse and full recourse loan portfolio
totaling in excess of $250M
-Creation of database application to monitor dealer rental fleet financing & auditing.
Weltman, Weinberg & Reis Co., LPA November 1991 – May 1996
175 South Third Street, Suite 900, Columbus, OH 43215
Legal Assistant
-Collection of charged off business and retail transactions throughout State of Ohio.
-Promoted to legal assistant to two (2) associate attorneys.
-Managed entire portfolio of subrogated insurance claims.
-Performed post judgment review and directed support staff in filing of post judgment
remedies.
Education
Harrison College (Finance & Accounting Major) 2009-present
- Deans List Fall 2009
New Horizons Computer Learning Center 2001
Microsoft Certified Professional
Microsoft Certified System Engineer
The Ohio State University 1987-1989
Eastmoor High School, Columbus, Ohio 1983-1987
Technical:
-Advanced proficiency in Microsoft Word, Excel, Access, One Note, Office 2000, 2003
and 2007, Windows 3.1, NT, 98, XP, Vista, Windows 7, Windows Server and Windows
Advanced Server architecture. Have software and hardware related knowledge of
PC/Networked environments.
Professional
-Notary Public, State of Ohio, Expiration November 15, 2011
Civic
-Milnor Place Homeowners Association – President 2007-present
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