Customer Service Manager
Resume:
John Vertes
Columbia, SC 29229
**********@*****.***
SUMMARY
A Supply Management Professional with extensive experience in all phases of
supply chain and materials. Proven ability to maximize profits by reducing
costs and lead times in an industry with tight gross margins. Expertise in
negotiating mutually beneficial contracts with suppliers. Thorough working
knowledge of manufacturing concepts including Kanban, STS, STL Breadman
and Kitting systems. Experience with ISO, GMP, JIT, SPC, FDA and Early
Supplier Involvement and Lean (Six Sigma Green Belt). Experience with
international trade and the nuclear (1E) community.
EDUCATION
M.S. in Administration, Nova Southeastern University, Ft. Lauderdale, FL.
B.A. in Business Management, Stockton State College, Pomona, N.J.
A.A.S. in Business Management, Middlesex County College, Edison, N.J.
PROFESSIONAL EXPERIENCE
ABB Medium Voltage, Florence, SC 2008 -
Present
ABB is a global leader in power and automation technologies that enable
utility and industry customers to improve their performance while lowering
environmental impact. This location has a 1E Nuclear program.
Supply Chain Manager
. Staff position responsible for the Supply Management, Production
Scheduling, Shipping, Receiving and Inventory Control for the Medium
Voltage Factory Service Division.
. Effectively integrate the Materials and Logistics functions with other
division functions, especially Marketing/Field Sales, Engineering,
Manufacturing, Quality Assurance and Finance.
. Negotiate with international suppliers to optimize quality and costing.
. Work to reduce cost, inventories, supply base and manufacturing cycle
times to improve customer deliveries, inventory accuracy and improve
operating efficiencies.
. Direct the management and maintenance of the master schedule, direct
supervision of the Purchasing function, including review / guidance of
mrp recommended order actions, issuance of purchase orders, oversee
vendor performance in terms of delivery, service and quality performance.
. Maintain inventory record accuracy at defined levels or higher.
. Managed implementation of SAP at site and led post go-live issue
resolutions.
. Project managed outsourcing of plating, painting, heat treating and metal
fabrication to outside suppliers.
. Internal Auditor and NQA-1 Lead Auditor able to perform Commercial Grade
Supplier/Internal Surveys.
Patterson Fan, Blythewood, SC
2005 - 2008
Patterson Group is a privately owned group with several divisions including
Patterson Fan, Patterson Ventilation and Solar Shield. Their core business
revolves around the manufacturing of their globally recognized industrial
"Blue" fan.
Purchasing Manager
. Responsible for all aspect of material flow including planning,
purchasing, inventory, shipping and receiving.
. Responsible for international sourcing producing reduction of unit cost
and improved payment terms.
. Outsourcing manufacturing processes that will result in lower inventory
levels and a reduction in staff.
. Developed a strong supply base that includes primary and secondary
suppliers that are approved to supply critical components.
. Developed/implemented a supplier approval process that includes a
quality, on-time delivery and customer service rating that must be
maintained by key suppliers.
. Developed a measurement process to record and track supplier performance
which includes corrective action plans should a supplier incur
problematic issues.
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Electrolux Construction Products, Columbia, SC
2004 - 2005
Electrolux is the world's largest producer of appliances and equipment for
kitchen, cleaning and outdoor use. Electrolux is also one of the largest
producers in the world of similar equipment for professional users.
Senior Buyer
. Responsible for the planning, scheduling, logistics and procurement of
diamond cores, drill bits and specialty stone cutting bits from suppliers
located in Korea, China, Italy, Spain and the US.
. Partner with Engineering, Accounts Payable, Receiving, Planning and our
Suppliers to ensure a smooth business process enhancing the bottom line
for the organization.
. Work closely with management developing and analyzing reports to better
manage the dollars spent in various commodities while streamlining lead-
times, safety stocks and inventory levels where appropriate.
. Develop RFQ's (request for proposal) for various suppliers based on
common materials (steel) and similar specifications to leverage volume
from low cost countries.
. Develop strong relationships with customs brokers and freight forwarders
to maintain a smooth flow of shipments through various worldwide ports.
. Negotiate worldwide priority air shipments to eliminate inflated fuel and
other miscellaneous costs.
. Active in cost avoidance practices with suppliers due to rising steel
prices.
Southern Wine & Spirits of America, Inc., Miramar, Fl
2001 - 2003
This privately owned $4 billion Company is the single largest distributor
of wine, spirits, beer and other non-alcoholic beverages in the United
States. Operating in eleven states with corporate offices in Miami,
Southern Wine dominates the industry and is one of the few distributors in
this industry with a Shared Services philosophy.
Purchasing Manager
. Responsible for creating and building a streamlined procurement process
of non-trade commodities.
. Development and maintenance of procurement policies and procedures.
. Management of key vendor accounts and renegotiation of contracts
. Management of the entire procurement process including the qualification
of potential sources.
. Development of Requests for Proposals.
. Performed both financial and business impact analyses and negotiated
terms and conditions.
. Managed implementation of creative purchasing programs and relationships
of all vendors to ensure the company has mutually advantageous business
relationships.
. Developed and implemented Corporate T&E Card and Corporate Purchasing
Card programs.
. Managed Corporate Travel program with two on-site agents.
Spherion Corp., Fort Lauderdale, Fl.
1999 - 2001
This Company delivers recruitment, outsourcing and technology solutions
that measurably enhance workplace performance. As a pioneer in the
temporary staffing industry, Spherion has screened and placed millions of
individuals in flexible and full-time jobs that have ranged from
administrative and industrial positions to a host of professions that
include accounting, finance, sales, marketing, manufacturing, engineering,
law, human resources and technology. When employed, Spherion had 1500
offices with annual sales of $4 billion.
Commodity Manager
. Responsible for the sourcing, negotiation, contract administration,
procurement and management of supplier performance with regards to all
materials and services necessary for the company's operations.
. Management of supplier relations and supplier performance through the
development of formal Supplier Performance Management programs.
. Responsible for the initiation/implementation of electronic self-
source/end user procurement capabilities for assigned commodities and
suppliers.
. Administered effective, performance objective oriented contracts from
beginning to end to comprehensively cover the entire supply chain.
. Purchasing Card Manager with full responsibility of implementation,
pilot, rollout and training. Creation of metrics to track program
performance while increasing compliance.
. Responsible for re-branding company name related to supplier management
to include all printed materials and signage.
. Responsible for creation, development and rollout of on-line intranet
"Purchase Power" used by 1500 branch locations to procure supplies and
services to operate day to day business.
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Boston Scientific Corp., Miami, Fl.
1993 - 1999
This 2.67 billion dollar Corporation is the world's largest medical device
company dedicated to less-invasive therapies. The Company's products and
technologies are designed to reduce risk, trauma, cost, procedure time and
the need for aftercare. Boston Scientific employs approximately 14,000
people and operates 21 technology centers worldwide. Corporate headquarters
are located in Natick, Massachusetts.
SAP R/3 Superuser
. Designed and implemented three interactive modules of SAP manufacturing
software (Purchasing, Vendor Master, Vendor Evaluation) in a globally
linked database.
. Responsibilities included design, data readiness, data conversion, data
validation, training, go-live and support.
. Provided cross-departmental expertise (Accounting, Receiving, Planning,
Quality, Engineering, Production, and Inventory) to ensure a successful
implementation.
Purchasing Manager
. Supervise staff of nine while responsible for streamlining and cost
cutting of a $ 25 million department.
. Implemented Centralized Purchasing program to include the utilization of
credit card purchasing, extended blanket purchase orders, Breadman
programs, and integrated purchasing with larger suppliers.
. Compressed supplier base from 1700 to 700 creating greater leverage with
fewer suppliers.
. Initiated desktop delivery of office supplies to eliminate in-house
inventory.
. Responsible for cost savings in excess of $500,000 annually due to
supplier negotiations and inventory management.
. Member of Corporate Procurement Initiative, High Performance Team trainer
and Facilitator.
. Member of the BSC-Miami mentoring program and Cross Functional Supply
Quality Team.
Coulter Corporation, Hialeah, FL.
1991 - 1993
Coulter Corporation is a leading provider of instrument systems and
complementary products that simplify and automate laboratory processes.
From integrated laboratory automation solutions to centrifuges and blood
analyzers to diagnostic rapid-test kits, the company's products are used
throughout the world in all phases of the battle against disease.
Buyer/Planner
. Interfaced directly with engineering, manufacturing, accounting and
quality departments for the purchase of specialty mechanical and plastic
molded components.
. Responsible for $6.2 million in annual commodities.
. Identified and selected quality suppliers through partnership and
supplier certification.
. Negotiated long term agreements while maintaining good relations and an
active network with sales representatives and their companies.
. Visited vendor facilities to determine and establish quality systems and
capacity.
. Utilized various reports to control inventory while analyzing MRP.
. Generated reports on vendor activity, which affected costs, lead time,
inventory and problem areas.
Charter Machine Company, Metuchen, N.J.
1988 - 1991
Family owned and operated job shop with specialty machine assembly,
machining and sheet metal fabrication capabilities.
Purchasing Agent
. Responsible for purchasing, client development, and customer service for
this medium-sized machine shop.
. Purchased MRO items along with various metals and alloys.
. Identified potential sources, negotiated price and delivery schedules.
. Conducted sales negotiations with corporate customers including Johnson &
Johnson and Kodak.
. Responsible for inventory control of raw materials.
. Responsible for expediting, kitting and timely delivery of finished
products.
PROFESSIONAL AFFILIATIONS
American Production and Inventory Control Society (APICS)
National Association of Purchasing Management (NAPM)
National Association of Purchasing Card Professionals (NAPCP)
Professional and Personal References Provided Upon Request
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