MICHELE R. COPPESS

abm22i@r.postjobfree.com

**** ******** *****

Residence: 614-***-****

Hilliard, Ohio 43026 Mobile:

614-***-****

NATIONAL ACCOUNT SALES PROFESSIONAL

Highly motivated team player with the ability to rapidly develop trust,

creditability and rapport with customers and peers. Adept at major account

management, performance analysis, and applying technology to address

business issues. Possess strong analytical and problem solving skills.

Responsive to changing environments and a consistent overachiever in

assigned roles. Experienced and effective in communication and

negotiation. Direct, open and honest in business affairs. Innovative and

creative in marketing and merchandising.

PROFESSIONAL EXPERIENCE

JOHNSON & JOHNSON, Hilliard, Ohio

1998 - 2010

Customer Business Manager (NAM) (2008 - 2010)

Accountable for 75% of the Total Neutrogena Cosmetics Business within Field

Sales Division. Managed Rite-Aid, Fred Meyer, Wegmans, HEB and Publix.

Cultivated all aspects of strategic sales and marketing plans to deliver

profitable results. Developed and managed the implementation of customized

advertising and promotional programs that maximize sales, R.O.I. and sell-

through potential. Directed and managed full service retail broker.

Expert on Rite-Aid Promo 360 and Rite-Insight information systems.

. Developed and executed Account Operating Plan resulting in 102%

over quota

. Increased permanent merchandising distribution 30% at Rite-Aid,

Wegmans, HEB and Fred Meyer

. Led Rite-Aid Top-to-Top initiative to restructure 4P's resulting in

+5% increase within a declining category

. Conceptualized and introduced the first-ever J&J Beauty Insert at

Rite-Aid resulting in 45% increase in sales

. 2x Encore Award winner

. Received "Exceeds Expectations" on 2008 and 2009 Review

National Account Manager (2000 - 2007)

Managed Target and Rite-Aid responsible for $35MM in sales (38% of total

business). Prepared and delivered presentations and analysis involving all

facets of the account's business including: promotion, merchandising,

efficiency, funding, marketing and distribution. Ensured the development

and performance management of Customer Business Analyst (1) and Customer

Marketing Manager (1). Expert on Target POL and JBP

. Consistent double-digit sales growth at Target for seven

consecutive years; +28% CAGR

. Initiated Top-to-Top initiative to expand distribution by 100% in

75% of Target doors

. Created and implemented innovative business plans resulting in

growth 6x the category

. Pioneered development of business model to evaluate promotional

programs, reducing overall margin erosion by 25%

. Awarded Target "Vendor of the Year" (2001)

. Appointed to Target Vendor Advisory Board

. 3x President's Club Winner (2000, 2002, 2003)

. Received "Exceeds Expectations" on 2000, 2001, 2002, 2003, 2004,

2005, 2006, 2007 Reviews

Business Development Manager (1998 - 2000)

Launched new brand into the marketplace and gained chain wide distribution

at Rite-Aid, Drug Emporium, Phar-Mor and Cosmetic Center accounting for

$12MM in YEAR 1 launch volume. Managed new item distribution,

merchandising, promotion and logistics coordination. Quickly established

strong relationships with the customer and enhanced the business

partnership. Oversaw Full Service Broker Network.

. Successfully launched new brand into the marketplace (Neutrogena

Cosmetics)

. Secured distribution in 4,500 new doors

. Received "Superior" rating on 1999 Review

. Promoted to the Target account May 2000

MICHELE

COPPESS

Page Two

DEL LABORATORIES, INC., Columbus, Ohio

1994 - 1998

National Account Manager

Headquarter responsibility for Drug Emporium Corporate/Franchise and Kmart.

Managed business and promotional planning, forecasting and analysis of

data. Created and supervised national broker network, including sales

planning and manpower strategy.

. Promoted to Kmart NAM

. Selected Category Captain for Nail, Bath and Bleaches/Depilatories

. Expanded distribution of Naturistics brand at Kmart by 80%

. Achieved chain wide distribution of Naturistics Bath at Drug

Emporium, becoming premier brand

. Expanded Sally Hansen brand 30% chainwide at Drug Emporium

PIERRE FABRE/PHYSICIANS FORMULA, INC., Dublin, Ohio

1991 - 1994

Regional Account Manager

Headquarter responsibility for Kroger, Drug Emporium, Revco, Super X Drug

and Drug World. Handled sales development in Ohio, Kentucky, Tennessee,

Virginia and West Virginia. Supervised 3 part-time Sales Representatives.

. Advanced from Territory Manager to Regional Account Manager within

12 months

. Surpassed quota 3 consecutive years

. Opened distribution at Kroger enabling the company to exceed annual

volume goal

ROCKLIN CORPORATION, Dublin, Ohio

1989 - 1991

Broker Manager

Directed the distribution and promotion of 10 individual

Cosmetics/HBA/Fragrance companies.

. Consistently overachieved quarterly quota objectives

EDUCATION

B.A., Bowling Green State University, Bowling Green, OH

RELATED TRAINING

Microsoft Word, Excel, PowerPoint, Outlook

IRI

Creative Problem Solving and Decision Making

Advanced Effective Presentations

Navigating the Customer P&L

Courageous Conversations

Negotiating Skills

Integrity Selling

Integrity Coaching

Integrity Finance

EQ - Emotional Intelligence

Negotiating for Profitable Growth I

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