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Quality Assurance Manager

Location:
Florence, SC, 29501
Posted:
March 15, 2010

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Resume:

**** ********* **. ********, ** *****

Phone 843-***-**** E-mail abm21f@r.postjobfree.com

Charles l. Wright

Objective: To obtain a position where I can maximize my management skills,

training experience, and risk management abilities to make a positive

contribution to the organization.

Work experience

06/16/07 - 06/13/08 Washington Mutual

Pricing Team Manager- Wholesale Centralized Lock Desk, Florence, SC

. Assisted in the reduction of operational losses by controlling and

reducing pricing variances

. Effectively coached a team of 25 Pricing Specialists

. Supported the deployment of the Retail and Wholesale Centralized Lock

Desks

. Used vast knowledge of pricing policies and the Home Loans business in

order to ensure quality and risk management through various audit

processes

. Created and maintained positive relationships with internal and external

business partners

06/04/06 - 06/15/07 Washington Mutual

Pricing Specialist II- Wholesale Centralized Lock Desk, Florence, SC

. Utilized pricing experience to support both the Retail and Wholesale

Centralized Lock Desk models through pilot, deployment, and steady state

stages

. Coached, trained, and otherwise mentored new and junior employees

. Performed audit tasks to ensure that work was performed to department and

channel standards

. Provided subject matter expertise on various pricing topics when

providing information and direction to Broker customers and internal Loan

Fulfillment partners

04/14/03 - 06/03/06 Washington Mutual

Pricing Coordinator- Wholesale Loan Fulfillment Center, Novi, MI

. Assisted in the pricing support of Wholesale loan fulfillment

. Manually priced first mortgage loans with excellent accuracy; drastically

helped to reduce LFC operating cost. Aided in the new employee on

boarding process by facilitating job shadowing and quality assurance

reviews.

08/2000 - 04/2003 Countrywide Home Loans

Senior Closing Specialist- Southfield, MI

. Supervised a team of eight employees

. Ensured timely and accurate disbursement of mortgage funds

. Independently created and maintained department funding schedules

. Responsible to perform quality audit to complete the loan funding process

Assisted with shipping, receiving, and post closing functions

Education

2000 - 2002 Davenport University Dearborn, MI

Accounting

Enrolled in Associates Degree Program

1995 - 1999 Southfield High Southfield, MI

Marketing

Diploma 06-1999

References

Monica Nash 313-***-****

Rebecka Lawriski 843-***-****

Amy Saxe 843-***-****



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