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Customer Service Manager

Location:
Cresco, PA, 18326
Posted:
March 23, 2010

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Resume:

Larry L. Smith

**** *** **** ****

Cresco Pa. ***26

Email abm1z2@r.postjobfree.com, Cell - 570-***-****

Controller, Plant Management

P&L Responsibility, Strategic Planning, Budgeting, Acquisition and Plant

Consolidation, Multi

Plant Responsibility, Cost Reduction Projects that Exceed Economic

Increases, Rapid Growth Experience, Capital Planning and Justification,

Team Building and Training, International and Joint Venture Experience,

24x7 Management Experience.

Core competencies include:

Management/Teams Cash Management Acquisition/Integration

Analysis/Justification Forecasting/Budgeting OSHA/Safety

Strategic Planning Cost Reductions Efficiency/Improvements

24x7 Operations Lean Manufacturing ISO Certification

Iron/Foundry Experience Machining Experience Plastic/Molding

Rubber/Molding& Experience

Capacity Utilization Extrusion Experience Customer Service

PROFESSIONAL EXPERIENCE

SMALL PRIVATELY OWNED FOUNDRY, NORTHEAST PENNSYLVANIA, 2007 - PRESENT

CONTROLLER/OFFICE MANAGER

Perform all financial functions for the facility. Revised product line cost

analysis used for all customer sales quotes and price increases. Reduced

office staffing to support cost reductions and company break-even reduction

by 30%. Managed purchasing, implemented vendor cost reductions. Hired and

fired employees as required. Managed safety committee. Responsible for

production scheduling and customer service. Monthly update to Board of

Directors.

Self Employed, 2002 - 2006

Purchased, Fixed and Flipped, Managed and Sold Commercial and Residential

Properties for commission, value creation and capital gains.

Elastimold

General Manager (1997 - 2001)

Responsible for manufacturing facility from purchasing through customer

fulfillment. Elastimold is a manufacturer with manufacturing disciplines

focused on Molding, Testing, Assembly, and Quality and Customer Fulfillment

on time. 7 x 24 operations.

Accomplishments:

. Successfully reorganized and rectified the facility management with a

focus on productivity improvement and cost reduction. Upgraded a total

of 14 managers/supervisors in 6 months.

. Won the Corporate productivity award out of 62 facilities for most

improved facility in 12 months. Won the Corporate second place award out

of 62 facilities for overall metrics improvement in 12 months including:

productivity increased by 15%; safety -0 Lost Time Accidents; inventory

turns from 4-6; customer service from 70% on time to 90%; and quality

improvement by reducing scrap from 4% to 2.5%.

. Completed two major systems conversions in 24 months, customer service

and closed loop KBM manufacturing system, with emphasis on product cost

and inventory control. Designed and implemented a Plant/Product Line

consolidation plan which resulted in:

. A complete Plant rearrangement, power upgrade, equipment restructure,

and reorganization with focus on cellular manufacturing and teamwork

in 12 months

. 100%+ production and revenue increase in 24 months.

. Reduced manufacturing costs by 5% annually over economical increases

every year

. Hired and trained in excess of 500 people in 24 months, doubling the

work force.

. Established an off site shipping facility in 3 months.

. Expanded the machine shop and implemented tool and machine rebuilding

Capabilities resulting in cost reductions of 20% and reduced down

time of 10%

. Operated and maintained ISO 9001 certification with a plan in place to

convert to 2000.

. Operated 24 months without a lost time accident

. Implemented pay for performance for hourly employees vs. annual

economical increases

Elastimold

Controller/Manager and Information Services (1990 - 1997)

Management responsibility for all financial and information systems in a

growing $100mm, 20% pre-tax multi-site Division, including a Research and

Development center and 3 international joint ventures.

Accomplishments:

. Successful financial management of 2 Domestic manufacturing locations

equal to $100mm in revenue, one R & D center which released to production

an average of $10m of new product annually, three international joint

ventures (Japan, Belgium, and Taiwan) with annual revenue of $70mm, and

one license agreement in Korea.

. Cut working capital from 28% to 14% of sales in two years, equivalent to

$14mm in cash.

. Converted standard cost measurements to variable contribution analysis.

This provided product/product line profit maximization identification

used for investment strategy. Recaptured $5mm of market share.

. Chosen speaker to discuss the benefits of contribution analysis. Spoke

to 3 different groups based on invitations from 3 different corporate

officers, including CEO.

. Reduced overhead by $1.3m annually via system change and head count

reductions.

. Focused investment opportunities to maximize $10mm of capital with

30%+IRR.

. Acquired competitor increasing earnings by $5mm annually. Consolidated

in 6 months.

. Redefined, restructured information systems and focused on internal

customer service.

. Updated hardware and software that reduced response time and created 15%

capacity.

. Established company wide PC network, saving $500K annually.

. Designed and implemented new on-line shop floor data collection system,

improving plant monitoring and control for payroll, process control and

scrap reduction.

. Due diligence team member that sold the Company, increasing shareholder

value, fifth time in a ten-year time span.

EDUCATION

Masters in Business Administration, Farleigh Dickinson University

Bachelors of Science, Farleigh Dickinson University

Real Estate License

PROFESSIONAL DEVELOPMENT

Mahler Advanced Management Training 24 Month Course

Wharton School, Creating Value; Integrating Finance and Marketing; Mergers

and Acquisitions



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