Quality Customer Service

MICHAEL J. ZETTERVALL

**** *. ******** **.

River

Falls, WI 54022

Cell 715-

***-****

*****************@*****.***

SUMMARY PROFILE

An Analytical Quality Engineer with over 14 years experience in plastic &

sheet metal manufacturing. Proven success in managing a team of Quality

Assurance specialists and coordinating development support activities in a

multiple project team organization. Recognized for accomplishing tasks

economically and efficiently. Demonstrated talent for troubleshooting,

identifying and solving tactical problems. Strengths, in Process

Improvement, Statistical Planning, Vender Relationships and delivering

excellent customer service. Team player and problem solver.

* Statistic Process Control (SPC) * Quick

Response on Manufacturing

* Quality Project Leadership Issues.

* Vender Selection Team * Design of

Experiment (DOE)

. Microsoft Excel

PROFESSIONAL EXPERIENCE

Crane Plastics, Columbus, Ohio

2003-2009

Custom Thermoplastic Extrusion.

Supplier Managed Inventory Coordinator

. Interface with Supplier, Engineering, Manufacturing and sourcing to

drive Quality improvements on factory defects.

. Develop positive relationships and work closely with materials

management, production

Engineers, manufacturing on process improvements.

* Primary contact, for Quality, Technical Direction, day-to-

day ordering & Support.

. Managed $2M in daily inventory.

Datacard Group, Minnetonka, MN

1994-2003

Global Designer and Manufacturer of plastic card solutions. 1200 employees.

SUPPLIER QUALITY ENGINEER (1995-2003)

. Ensure continuous supply of Quality Materials by investigating root

causes and disposition of non-conforming materials using statistical

tools. Reduced defective material inventory turns from 90 days to 30

days by identifying and communicating cause of defects to supplier.

. Liaison between design engineering and suppliers to coordinate new

product introduction and bring 3 new products on-line.

. Analyze product reliability data to identify and resolve process

issues.

. Conduct supplier audits to verify process. Strategic supplier selection

process team member assigned to create comprehensive processed and

procedures to improve supplier base and monitor results.

. Develop and maintain product qualification plans. Communicate plans,

status and issues to management on schedule.

. Continuously pursued corrective and preventative measures on products

and services according to ISO 9001 principals through daily work

activities. As quality core team member developed corporate quality

strategy in the implementation of Six Sigma and ISO 9000 methodology.

. Support transfer of newly developed products into production in 6

months not the usual 12 months.

RECEVING INSPECTION (1994-1995)

. Approved usage of components and parts to meet quality standards.

Initiate corrective action for procedural, product, or process

deficiencies.

. Identified material quality problems on the manufacturing floor

determined the cause, implemented short-term fixes, disposition parts,

implement corrective action.

. Working from blueprints, engineering change notices, or established

procedures, determine acceptance, rejection, or rework.

Lee Stamping, Inc. Bloomington, MN

1979-1994

Metal Stampings & Sheet Metal

Inspector, Quality Assurance

. Inspected in-process and/or finished production assemblies and

subassemblies for conformance to quality standards. Using established

quality plans.

. Tested and sample raw materials and incoming product to ensure

compliance with company standards. Approve usage of components.

. Responsible for maintained the existing measurements equipment

calibration system.

. Developed and maintain quality plans.

PROFESSIONAL DEVELOPMENT

Blue Fire Partners, Minneapolis, MN 2001

6-Sigma Green Belt Training

Underwriters Laboratories Inc. Technical Seminar, Orlando, FL 2000

Mini-Seminar in Evaluating Materials in Plastics

Sigma Affiliates, Minneapolis, MN 1999

Statistical Process Control

University of St. Thomas, Minneapolis, MN 1997

Implementing A Supplier Certification Process

University of Wisconsin-Madison. 1996

Designing Product for Assembly

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