Sales Customer Service
Resume:
Michael J. McPherron
Huntersville, NC 28078
abm1yj@r.postjobfree.com
career profile
Experienced technical operations director and business development
professional with over 25 years of experience. My entrepreneurial and
innovative spirit has allowed me to achieve proven successes, along with my
understanding of operations, cost analysis, and market trends to grow and
expand products and services. Looking to utilize my background in planning
and operations with a respected organization that rewards hard work and
innovation.
areas of strength and expertise
Business Development Operations Management Expatriate and
Financial P&L Lean Manufacturing International
Market and Trend Technical Sales Management Management
Analysis Contract Negotiations Six Sigma
Engineering Expertise Ability to Close
Professional Experience
Technical & Business Consultant (Independent Contractor) Oct.
2009 - Present
Technical and Business Consultant
> Provide technical, engineering and business consulting services for a
client who is investing in thermal spray coating services
> Engineering and business services include:
V Financial and cost estimating reviews
V Development of equipment specifications
V Coordination of bid and procurement activities
V Development of plant and equipment layout plans
V Specifications for mechanical, electrical and service requirements
> Provide capital expenditures, cost control processes and P&L
strategies
> Act as the liaison between the client and all contractors and vendor
relationships
Alfe Heat Treating, Inc. Nov.
2006 - Oct. 2009
General Manager
> Managed the multi-site plant merger into a new production facility for
the region's largest commercial heat treating operation, including:
coordinating equipment installations, engineering support and on-site
contractors, as well as, meeting and exceeding all budgetary and
timeline objectives
> Created and implemented a new business and sales growth plan,
resulting in an annual revenue growth rate of 7.5+%, an increased
customer base and a customer retention rate of 100%
> Responsible for all sales, operations, engineering, and financial P&L
activities
> Implemented employee-led continuous improvement programs in 5-S
housekeeping, safety and quality assurance programs, which
consistently reduced costs in materials, labor and other production
costs
> Maintained an accident free work environment for three consecutive
years, reducing workers compensation costs
> Utilized business acumen and experience in Lean Manufacturing, Six
Sigma, Kaizen and other best practices strategies to improve operation
efficiency and costs
Praxair Surface Technologies, Inc.
1979 to 2006
North American Sales Manager (2005-2006), Charlotte, NC
> Led and managed all technical field sales reps, inside sales
personnel, technical service staff, sales agents and distributors for
the printing product line, including the U.S., Canada, Mexico and
Central America territories
> Analyzed market conditions, identifying existing sales possibilities
and pursued business opportunities in existing markets that
strategically aligned with Praxair's direction and goals, resulting in
the implementation of new growth tactics to reverse a five year trend
in declining sales revenue
> Monitored and evaluated market for customer purchasing trends,
including competitive products and technology offerings, pricing and
contracts, leading to new guidelines and goals for the company's
pricing agreements, which then increased sales revenue
> Managed product and applications development efforts by focusing on
understanding product and sales gaps, coordinating market side product
introduction and leading post-introduction technical sales efforts
> Restructured sales staff and expanded territories to reduce direct
selling expenses, while maintaining key accounts
Operations Manager (2003 - 2005), Charlotte, NC and Alsip, IL
> Managed the production processes of two North American plants that
provide thermal spray coated products and services for multiple market
segments
> Implementing Six Sigma quality improvement strategies and other
material, labor and procurement cost savings programs that enhanced
plant profitability
> Implemented and maintained metrics for the production facilities for
on-time delivery, growth opportunities and resolving customer issues
> Ensured that all process capability problems were identified and
resolved
> Provided technical support and safety training for all employees, and
maintained a zero-zero safety performance for consecutive years, which
reduced worker compensation costs
General Manager (1999-2002), Alsip, IL
> Lead the North American Printing Division product line, which
consisted of 85 employees, to achieve strategic and tactical goals
> Developed and maintained a comprehensive knowledge of the business
environment; including preparing a strategic operations plan;
specifically focusing on the annual business plan with the primary
focus on financial performance, market share objectives, contingency
plans and resource requirements
> Managed all P&L and cost control processes, resulting in a consistent
increase in sales revenues which produced record operating profit
levels for the division
> Utilized international and expatriate business experience, while
working with international affiliates from Europe, Asia and South
America, to develop improved processes for manufacturing productivity,
customer service and product quality
General Manager& Director, UK Operations (1996 - 1999), Swindon, England
> As an expatriate, directed all activities of both the commercial and
manufacturing operations, including sales, customer service,
production operations, project engineering, business development,
safety and quality.
> Managed over 240 employees for three operational sites and provided
leadership for the re-engineering processes, cultural shift, sales and
customer service training at each site
> Monitored a total P&L of $25MM plus for the thermal spray coatings
application business, and reduced costs based on this data, which
resulted in a 26% increase in product line sales and operating gross
margins around 4% within a two year period
> Introduced and implemented World Class Manufacturing strategies, such
as Six Sigma, cost reduction procedures and quality control programs,
resulting in improved operational efficiencies and net income levels
OTHER SKILLS AND ACCOMPLISHMENTS
. Proficient in MS Office (Word, Excel, Access, PowerPoint, Outlook)
. Awarded No Environmental Exposure certification by the state of North
Carolina
. Six Sigma Greenbelt certified
. Expert knowledge in Quality Management Systems, 5-S, Lean
Manufacturing, Kaizen, Continuous Process Improvement and Six Sigma
. Soft skills: Effective Communicator, Ability to build Strong
Relationships, Team Builder, Persistent, Reliable, and Resourceful
EDUCATION
Indiana University, Indianapolis, IN
Masters of Business Administration
Rose Hulman Institute of Technology, Terre Haute, IN
Bachelor of Science in Chemical Engineering
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